GLENOARD ROBERSON

***** ***** ***** ********* # ****

Austin, TX 78753

512-***-**** (M)

512-***-**** (H)

acfmoi@r.postjobfree.com

OBJECTIVE

A dedicated and experienced Professional seeking a new opportunity as an

Office Assistant to apply extensive, skills, training and experience to

contribute to a company's bottom line.

SUMMARY OF QUALIFICATIONS

. Answers busy multi line phones with polite, courteous and professional

phone voice to maintain standards of quality customer service.

. Schedules and confirms days, dates and times of meetings, deliveries and

other appointments.

. Answers busy multi line phones with polite, courteous and professional

phone voice to maintain standards of quality customer service.

. Receives merchandise during delivery and cross-references purchase

orders, invoices and merchandise for accuracy.

. Enters data into spreadsheets to track and store vital information.

. Excels in both independent and team work environments and works well

without supervision.

. Fields questions from customers and disseminates information, applying

customer service skills and experience to preserve and ensure customer

satisfaction.

. Demonstrates experience and excels in fast-paced, deadline-driven retail

environments.

. Software skills: Microsoft Word, Excel, PowerPoint, Database Design,

Windows OS, Internet, Email and Quick Books.

WORK HISTORY

VERDE COMMERCIAL CLEANING Austin, TX Janitorial

March 2012 - Feburary2014

AMI STAFFING Austin, TX General

Laborer March 2010 - March 2012

EMANCIPET Austin, TX

Volunteer April 2009 - June2009

ELLIS POTTERY Bossier City, LA Sales

Associate December 2007-Janurary 2009

MANPOWER Bossier City, LA Light Industrial Laborer

March 2006-December 2007

EDUCATION AND TRAINING

AUSTIN COMMUNITY COLLEGE Austin, TX Administrative Assistant

June 2014 - July 2014

SKILLPOINT ALLIANCE-CTTC Austin, TX MS Office /

Windows OS July 2011- September2011

AUSTIN AREA URBAN LEAGUE Austin, TX Essential Office

Skills Graduated November 2010

AMERICAN COMMERCIAL COLLEGE Shreveport, LA Medical Office Specialist

Graduated December 2006 BOOKER T. WASHINGTON HS Shreveport

LA High School Diploma Graduated May1987

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