RESUME’

John F. Cox, Jr.

***** *. ******* **.

Deer Trail, Co., 80105

EDUCATION:

B.A., Metropolitan State University of Denver

EMPLOYMENT:

****- **** (Extended Auto Warranty Claims Administrator/claims agent)

Burt Automotive/ dba: Aadvantage Services

P.O. BOX #7000

Greenwood Village, Co., 80155

Ph: 303-***-****

Employment Admin: Ms. Kris Desness: acfmnn@r.postjobfree.com

1. Call center: inbound / outbound claims settlements

2. Dispute settlement, warranty cancellation/reimbursements, warranty transfers, lien-holder

transfers/settlements

3. Claims administration extended automotive/truck warranties, (25K vehicle book of business).

4. Claims negotiations with automotive repair shops/dealerships and warranty customers

5. payment/credits to customers, repair shops/dealerships/ lien-holders/credit unions

2001-2002

A. Complete Auto Insurance (commercial lines insurance sales)

640 W. 84th Ave.

Thornton, Co., 80260

Ph: 303-***-****

Supervisor: Mr. Jeff Grant

1. Commercial insurance sales, BAP, BOP, Builder’s Risk, Contractor Liability, and Trucking

liability /cargo.

2000

Amica Mutual Insurance (personal lines insurance sales)

3151 S. Vaughn Way

Aurora, Co., 80014

Ph: 303-***-****

Supervisor: Ms. Patrice Baker

1. Call center: personal lines, auto policies add/drop, umbrella, (excess liability).

1996-2000

G.E.Capital Insurance (Extended Auto Warranty Claims Agent)

7125 W. Jefferson St.

Lakewood, Co., 80215

Ph: 303-***-****

Supervisor: Mr. Jason Winchester

1. Nationwide call center extended automotive warranty claims, 5 million vehicle book of

business.

2. 6 sigma trained

3. Class room instructor agent training automotive systems.

4. Negotiations with repair facilities/dealerships and customers

=BURT

AUTOMOTIVE NET'WORK

December 23,2013

To Whom It MaYConcern:

for John cox' Nuaf'secret Agent'com'"

It is my pleasure to write this letter of recommendation Legal Counsel for the Burt Automotive

My name is John H. [H*kt H"ld,-a1d t

was Corporate

co" toud*inirt, th. in-houre FESC extended service

Group and instrum.;ii, iriring iorro

gefore John t6ok or.i rfrit position, we had allowed the dealerships

contact program. of

the rezult that through the "generosity"

to administer their o*o rrr.*. n*ar, with

themserves

underfrrnded. In order to re-establish the

*.r. rlt

the various service managers, the reserves authority' authorizing any

needed ro*.o,,.like John as a payment

t;;r

necessary reserve particurarly his parts knowledge

*v rilsctontact. lotrr,r-pr"uio.rs "xperi.rr.^uod

craims under

rt" *ur n"ur.r able to specify like-kind-1ike-quality

virtually eliminated unwarranted "tui*r] had routinely

m4or repairs,-whereas the service managers

used engines and t urr*irrions for parts

which made more money for their

used expenrir. rr"* orgines and transmissions

departments.

a reserve

reduced claims. He administered

I know John saved us a lot of money especiarlywith

manner' He was a self-starter' and only

fund of approximately $2.5 millio.t in uip.of"ssional

required ihe minimum of supervision'

#*ru

John H. Held,

Senior Vice President/

Corporate Legal Counsel

P.O. Box 7000

Greenwood Village, CO 80155

Phone: 303-***-****

Fax: 303-***-****

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