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Customer Service Manager

Location:
Hiram, GA
Salary:
45,000
Posted:
August 27, 2014

Contact this candidate

Resume:

Samiea A. Hawkins

acfmmn@r.postjobfree.com

**** **** ******* **** **** 2234, Hiram, GA 30141

646-***-****

PROFESSIONAL SKILLS SUMMARY

Administrative & Office Services Professional well-respected for

ability to take initiative, multitask and manage projects. Excellent

organizational, communication and customer service skills. Attentive

to detail, able to quickly and effectively prioritize to meet

deadlines, and an independent thinker. PC Proficient with Microsoft

Office Suite (Word, Excel, PowerPoint), and other specialized software

products, such as AS400.

PROFESSIONAL EMPLOYMENT

FRONTIER KEMPER New York, NY

2014 to August

Payroll Specialist

Signing up Union workers to work on project. Recording and auditing

Union Stamps benefits. Preparing

and issuing payroll checks. Entering employees worked hours in to JD

Edwards system and excel spreadsheet. Assisting Office Manager with

reconciling open invoices, gathering packing slips with invoices to be

processed for payment. Managing filing and record keeping of union

employees.

Jf Shea Co. New York, NY 2012 to 2014

Office Manager

Assisting the Vice President, Director of Engineers, and Purchasing

Manager with various duties. Managed filing and record-keeping for

business office. Prepare and issue checks for union payroll. Recording

and auditing stamps for specific unions on spreadsheets. Accessing and

entering employee information in AS400 program. Reconciling open

invoices, gathering packing slips with invoices to be processed.

Reconciling open invoices. Arranging breakfast and luncheon meetings.

Handling staff expenses and petty cash.

Payroll Clerk

2009 to 2013

Prepare and issue checks for union payroll of 500 + employees.

Recording and auditing stamps for specific unions on spreadsheets.

Accessing and entering employee information in AS400 program.

Manufacture adjustment checks. Reporting benefits for required unions.

Receptionist

2008 to 2009

Front-desk position at a heavy construction joint venture. Answered

multiple lines and routed calls, assisted visitors, and greeted

guests. Assisted accounts payable, gathered packing slips with

invoices to be processed. Reconciling open invoices. Managed filing

and record-keeping for business office. Assisting the Vice President,

Director of Engineers, and Purchasing Manager with various duties.

Checking status and requesting certification of MB/WBE subcontractors.

Record-keeping of MB/WBE subcontractors.

Community Choice Health Plan Yonkers, NY 2006 to 2008

Member Service Representative

Checking eligibility for members and providers using on-line system,

known as EPaces and AS400. Identifying eligibility and updating

information for pharmacy, by using system, NMHCRX. Research claims

history and authorization records, including obtaining all supporting

documentation from regional offices or providers/hospital in on-line

system, PowerQ. Compiled and prepared data for inclusion into reports

for in house files. Resolve member issues and concerns and provided

100% customer satisfaction based on follow up feedback surveys.

Communicate with providers and member to provide information regarding

benefits structure, design and procedures.

Education

. Ft. Pierce Central High school - High school diploma 1998

. Colorado Technical University On-line - AS in General Studies 2008

. Colorado Technical University On-line - BS in Business

Administration concentration Project Management

References Available by Request



Contact this candidate