Joanne Cowan, BSN, MSHSA, PMP

Lakewood, Colorado

720-***-****

Project Management Experience

• Epic Inpatient Manager for Application Support

• Implementation Manager for Epic Community Connect CAH – IP and Ambulatory install

• Project Manager for Epic Post Go Live Optimization project

• Project Manager for Epic Pediatric Beacon install

• Project Manager for Epic Pediatric Oncology Ambulatory install

• Project Manager for Epic Clinical Immunology Infusion Ambulatory install

• Project Manager for Epic Anesthesia install

• Project Manager for Eclipsys/Allscripts Inpatient install

• Team Lead for Backload and Command Center support for Eclipsys/Allscripts Inpatient install

• Project Manager for Epic Clinical Applications Inpatient install

o Responsible for oversight of the project plans and clinical build for five clinical teams: ASAP™,

Willow, Clinical Documentation, Orders and OpTime/Anesthesia

• Set up and guided the work of the Clinical Content Committee which coordinated the review of all

clinical content for the two hospitals

• MEDITECH Clinical Project Manager for an EMR implementation project in Hawaii and was responsible

for developing the project plan, engaging clinicians in the development of future state workflows, and

overseeing the various clinical build teams for Order Entry, Pharmacy, Lab, Imaging, Emergency

Department, and Clinical Documentation

• MEDITECH Testing Coordinator to include test script development, parallel runs, testing team

coordination, planning, analysis, and reporting.

• Planned and led clinical content development including supervision of SMEs and coordination of Zynx

processes

• Epic Project Manager with the responsibility of the coordination of the Training and Testing Teams for

Epic Inpatient Orders, Clinical Documentation, ASAP, ADT, Cadence, EpicRx™, HIM, Resolute and

OpTime

• Planned and executed process improvement initiatives including process and workflow design and

implementation

• CPOE design and implementation lead for multi-hospital install

• Facilitated Inpatient Advisory Groups for a multi-hospital install

• Team Lead for the Epic Orders build team

• Responsible for the workflow development, design, build and testing of Epic Procedure Orders and

Orders Transmittal for nursing and ancillary departments including the build of the orders, preference

lists and order sets

• Led go-live command center planning, execution, and post go-live support

• Led change management effort for the clinical transformation of a community hospital in Hawaii

Professional Experience

Catholic Health Initiatives April 2014 to Present

Epic Inpatient Manager – Application Management Systems (AMS)

National Level

• Developed National Clinical Governance structure

• Vendor Management for Clinical Support for US and India

• Facilitated Clinical leadership prioritization meetings with Tacoma and Omaha

• Developed Clinical Remedy ticket clean up strategy for IP and Ambulatory

• Development of new AMS department structure for IP and Ambulatory

Dell Inc. September 2013 to April 2014

Project Manager – MEDITECH CPOE Implementation

5 facilities in 3 states

• Developed and Managed Executive Strategy Project Workshop

• Developed and Managed Project Planning Workshop

• Responsible for implementation of advanced clinical including CPOE

• Responsible for implementation to be aligned with MU Stage 2

• Developed Charter and all project documents

• Facilitated team of 12 analysts

• Managed on site visits to facilities and meetings with C-suite executives

• Developed testing process for all 5 facilities

• Facilitated client strategy meetings

• Facilitated Dell consultant meetings

HIT Leaders November 2012 to June 28, 2013

Implementation Manager – Epic Acute Care Facility, Ambulatory Clinics – Community Connect

Jefferson Healthcare, Port Townsend, WA

• Implementation Manager for a Community Connect Project

• Implemented Critical Access Hospital

• Implemented 13 ambulatory clinics

• Led team of 15 analysts – Clinical, Rev Cycle, Ambulatory

• Responsible for the implementation of all Interfaces and 3rd Party applications

• Managed Conversions – Meditech and Manual

• Managed Physician Readiness

• Managed Testing Process

• Managed TDR, WFDR and Cutover processes

• Managing Command center and reporting process

• Reported to the CEO and CMIO

MaxIT Healthcare October 2011 to November 2012

Managing Consultant Director – Epic Post Go Live Optimization, Ambulatory Clinics and Pediatric

Beacon

• Project Manager for Post Go Live Optimization in Manhattan, NY

• Project Manager for Ambulatory install for Pediatric Oncology Clinic and Pediatric Beacon

• Managing other MaxIT consultants at the Manhattan site

Vitalize Consulting Solutions, Inc March 2011 to October 2011

Executive Consultant/Project Director

• Project Manager on an Ambulatory Epic Pediatric Beacon install at a University in Chicago

• Project Manager on an Epic Anesthesia Install

• Project Manager on an inpatient Eclipsys/Allscripts install in Long Island, NY

• Team Lead for Backload Support of CPOE install

• Command Center Support for CPOE install

Healthcare Informatics Associates 2006 to 2011

Senior Healthcare Clinical Consultant/Project Manager

• Clinical Applications Project Manager at a two-hospital Epic installs in Rochester, NY

• Responsible for oversight of the project plans and clinical build for five clinical teams: ASAP, Willow,

Clinical Documentation, Orders and OpTime/Anesthesia

• Set up and guided the work of the Clinical Content Committee which coordinated the review of all

clinical content for the two hospitals

• Responsibilities included the facilitation of the Advisory Group meetings for Inpatient, ED and the OR

• Senior analyst/lead for a multiple hospital organization’s Epic implementation in Tacoma, WA

• Led a large team of consultants and hospital employees, including a number of Subject Matter Experts

(SMEs) in defining and building orders and Orders Transmittal

• Coordinated the order set build team which involved Zynx content and involved Pharmacists, Physicians

and Nurses for two adult hospitals and one pediatric hospital

• Responsible for the build and coordination between IT and the end-users for a PICU pilot

• Served as the shift charge person for the Command Center support when all three hospitals went live

with the system

• Team Lead for the Orders build team for a brand new hospital; it went live with the Epic system the

same day it opened the doors to the hospital in Broomfield, CO

• Responsible for the workflow development, design, build and testing of Epic Procedure Orders and

Orders Transmittal for nursing and ancillary departments including the build of the orders, preference

lists and order sets

• Responsibilities included the coordination of the Training and Testing Teams for Inpatient Orders, Clin

Doc, ED, ADT, Cadence, EpicRx, HIM, Resolute and OpTime

• Clinical Project Manager for a community hospital MEDITECH EMR implementation project in Hilo,

Hawaii which took a totally pen and paper organization to the electronic world in one year

• Responsible for developing the project plan, engaging clinicians in the development of future state

workflows, and overseeing the various clinical build teams for Order Entry, Pharmacy, Lab, Imaging,

Emergency Department, and Clinical Documentation

• Coordinated the training and testing efforts to ensure that the end-users were integrated in such a way

as to validate the future state workflows thus facilitating the Clinical Transformation/adoption of the new

workflows

• Focused on go-live planning and go-live support

• Utilized Risk Mitigation tools to keep the project on track, on time and within budget

• Member of a clinical content development team for various specialty departments as part of an Epic

Inpatient and Ambulatory EHR implementation across a multi-hospital enterprise in San Francisco, CA

• Responsible for facilitating and managing workflow sessions and content development for clinical

documentation

• Led a mobility assessment project to assist a multiple hospital group to plan for utilization of point-of-

care technology for the physicians and nurses in the emergency departments in Texas; this involved

workflow evaluation, understanding the needs of the clinicians and taking into consideration the

technologies required to deliver the optimal solution

Bearing Point 2005 to 2006

Consultant

• Member of a clinical content development team for various specialty departments as part of an Epic

Inpatient and Ambulatory EHR implementation across a multi-hospital enterprise in San Francisco, CA

• Responsible for facilitating and managing workflow sessions and content development for clinical

documentation

Exempla Good Samaritan Medical Center 2004 to 2005

Epic Project Manager for Testing, Training and Process

• Project Manager with the responsibility of the coordination of the Training and Testing Teams for Epic

Inpatient Orders, Clinical Documentation, ASAP, ADT, Cadence, EpicRx, HIM, Resolute and OpTime

• Conducted workflow development of all the clinical applications for the opening of the brand new

hospital; it went live with the Epic system the same day it opened the doors to the hospital in Broomfield,

CO

• Moved into the position of Team Lead for the Orders build team

• Responsible for the workflow development, design, build and testing of Epic Procedure Orders and

Orders Transmittal for nursing and ancillary departments including the build of the orders, preference

lists and order sets

McKesson Health Solutions 2003 to 2004

PCM Supervisor/Clinical Content Analyst

• Supervisor for the Patient Care Management Program supervising nurses in the call center; the nurses

conducted disease management assessments for patients with Diabetes, Heart Failure and Asthma

• Responsibilities included training, precepting, call monitoring, performance evaluations, and other

supervisory duties

• Clinical Content Analyst for the development of the content for the Nurse Triage Call Center

• Implemented content changes of algorithms for the triage product, conducted conference calls with

clients, and resolved content and tracker issues

Education

Regis University

Master of Science in Health Services Administration

University of Texas at El Paso

Bachelor of Science Degree in Nursing

Certifications

• Project Management Professional (PMP®)

• Epic Procedure Orders, Clinical Documentation and Order Transmittal 2014

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