Carla Hatten Watkins

acfmj4@r.postjobfree.com

678-***-****

My extensive background in technology has enabled me to gather user

requirements, perform analysis and convert them into system specifications

throughout the full software development lifecycle. I'm capable of

ensuring that the project solution meets both the stated and implied needs

of the customer. I am a self-starter and visionary with abilities to

foster cross-functional teamwork. Skilled at client interface and

effective communication that produces results.

Areas of effectiveness

Thorough requirements UML & RUP use case Strong analytical skills

gathering analysis

Work flow and gap Full System Development Client Server and Web

analysis Life Cycle development

Business Process Functional Excellent Project

reengineering Specifications Management skills

Airline experience Consulting Business Vision

Implementation

Technical Summary

Methodologies: Object oriented analysis, Unified Modeling Language (UML),

Rational Unified Process (RUP), Agile

Application Software: Microsoft Office Suite, Access, Visio, Powerpoint,

Snagit, MS Exchange, iRise, MS Outlook, MS Project, SOA,

Point of Sale Systems, Tivoli, AS/400, Mainframe, Unix,

Exposure to HTML and SQL.

PROFESSIONAL EXPERIENCE

Delta Airlines, May 2010 - December 2012

Sr. Business Analyst, Res Loyalty IT

. Accurately documented business requirements by creating business

and functional requirement matrixes, context diagrams, functional

specification documents for Loyalty requirements within the CMS

application

. Worked with the user experience team to create Wireframe

simulations and mock ups of future state as related to requirements

for Loyalty within the CMS/Axis application.

. Worked with Loyalty and SOA teams to identify channel level

requirements and impacted SOA services based on multiple program level

reviews.

. Worked with the Loyalty team to identify demand codes for SOA and

created data mapping for the affected SOA services as related to

CMS/Axis

. Assisted with identify requirements for Evolution of SkyMiles changes

to impacted areas in Axis including mileage calculator, retro credit,

activities, view details etc.

. Performed walkthroughs and prototype demonstrations with

stakeholders and worked with the development and QA teams to ensure

the final product met the goals of the stakeholders.

IHG, January 2008 - October 2009

Sr. Business Analyst (IHG temp)

. Worked with Product and Brand Managers to develop business and

functional requirements for the reservation process at the heart of

the new Holiday Inn website. Facilitated analysis meetings with

stakeholders to determine and prioritize business and system

requirements.

. Using advanced business unit knowledge I proactively researched the

online reservation process identifying implicit, unstated or

unrecognized business needs. Effectively facilitated the

prioritization and feasibility of solutions and made

recommendations to the business and management that would not only

provide short term success but support the accomplishment of long

term business goals.

. Performed research and used the results of analysis to make

effective strategic decisions by driving discussions with clients

and technology teams to determine the detail design and technical

requirements and clearly documenting requirements for use by the

programming teams.

. Accurately documented and analyzed requirements by creating

business and functional requirement matrixes, context diagrams,

functional specification documents and worked with the user

experience team to create Wireframe simulations.

. Performed walkthroughs and prototype demonstrations with

stakeholders and worked with the development and QA teams to ensure

the final product met the goals of the stakeholders.

MDI, Manheim, May 2006 - November 2008

Sr. Business Analyst (contract)

. Worked with Product Development Managers and Project Managers to

identify project goals and requirements. Effectively managed

issues and risks by identifying dependencies and key milestones.

Adhered to the company's Software Development Lifecycle process by

hitting key milestones set in the project plan and using a

consistent company-defined format to document rules and

requirements

. Effectively documented clear, concise and complete requirements and

functional specifications related to Technology projects and

managed changes to the requirements according to the policies

established by the Change Management process.

. Worked with Product Development Managers, Business Owners, Project

SMEs,

Best Practices, and Project Stakeholders to gather requirements and

write

High-Level & Detailed-Level Requirements. Attended weekly status

meetings with project stakeholders to communicate overall project

status.

. Documented "As Is" and "To Be" business processes and prepared Use

Cases and Use Case Models as defined in UML.

. Conducted requirement specification reviews and use case

walkthroughs with project stakeholders, Product Development

Managers and business owners to ensure the projects met the goals

of the business owners.

Delta Technology, April 2002 - September 2004

Project Coordinator/Business Analyst (contract)

. Coordinated the process to analyze, evaluate, implement, and

maintain systems developed internally and/or externally with an

outside vendor.

. Developed project definitions, cost/benefit and risk analysis, work

plans, progress reports, and presentations of functional

requirements for a new system as well as business process redesign

as needed. Developed use cases and functional specifications.

. Gathered, coordinated, and maintained business requirements for

Delta's CRM initiative from initial phase to final implementation,

assuring requirements met standards.

. Identified implicit, unstated, or unrecognized business needs and

assisted client in determining if buy/build software, process

reengineering, or other technology options may (or may not) be the

most desirable solution.

. Coordinated the capture of process models and functional testing,

ensuring system is functionally appropriate, technically sound, and

well integrated.

. Developed and managed user acceptance criteria. Maintained

communication with customer and team members and promoted a team

environment.

. Interacted with users, other portfolios, vendors, and DT for full

life cycle of project.

. Maintained production systems/programs/applications, as needed.

. Produced scheduled and ad hoc reports as necessary.

. Maintained and communicated project status reports and tracking.

. Provided user support and coordinated resolution of issues to

include change management, root cause analysis, and appropriate

escalation as needed.

Matrix, MetalSpectrum, January 2001 - June 2001

Project Manager (contract)

. Performed Project Management duties including creating and

maintaining a project plan to incorporate the seven modules.

Determined issue management procedures, developed testing scenarios

and defined data elements for testing scenarios. Developed the

integration testing process.

. Developed detailed system documentation to integrate each of seven

modules by working directly with users and developers to develop

and refine system requirements. Performed business and application

analysis, facilitated JAD sessions and maintained leadership and

liaison responsibilities with the technical team.

. Created test scripts, setup the testing environment and assisted in

performing unit and integration testing for each of the seven

modules. This process ensured the quality and integrity of the

project goals were accomplished and in line with identified

business objectives.

. This project included the implementation of Ariba Marketplace 7.5,

Ariba Dynamic Trade 2.1, Ariba Sourcing, custom enhancement and

development of a central registration system for Marketplace and

Dynamic Trade, XML integration to i2/Pricer and XML interfaces for

order related document processing to customer and supplier ERP

systems under Vitria

Renaissance, Worldcom, March 2000 -October 2000

Business Analyst (contract)

* Provided business process analysis for a web based order entry

system for Worldcom. Created enterprise process definition,

validated business requirements, project tracking, issues

management, and created meticulous support documents detailing

inception, quality assurance and implementation.

* Partnered with the development team to complete analysis and design

documentation, helped facilitate code and architecture reviews of

development components built by team, and answered detailed level

questions on developed components for the Business Analyst, Quality

Assurance, and Project Management teams.

* Served as system to system liaison during entire development

process and development team point of contact for all requirements

questions from developers for complex enterprise projects

associated with front-end Internet/Intranet as well as backend

legacy involvement.

* Serve as Lead on all QA reviews of project prior to move to system

testing; heavy participation in user acceptance testing process.

* Strong presentation/documentation skills, written/oral

communication skills, and analytical/problem solving skills. Also

maintain expert knowledge of Microsoft Project, Word, Excel and

PowerPoint and Visio.

Metamor Worldwide, December 1998 - July 1999

Project Manager (consultant)

* Developed and documented the project management intellectual

capital. Created a Project Management reference guide as well as

course content for various levels of training in Project

Management.

* Provided project management consulting to a GE Capital company in

Kansas City, KS. The company is currently in the process of

migrating Legacy systems to an NT based system. Responsibilities

included acting as liaison between the project team and the vendor,

performing a needs assessment and encouraging employee cooperation

with the migration to ensure a smooth transition, as well as

identifying contingency plans, and encouraging the creation of a

change management office.

MDI, Suntrust, November 1998 - December 1998

Support Project Manager (contract)

. Coordinated, managed and tracked support of new software rollout.

Worked with clients to identify problems with new system and

offered solutions for system and/or product enhancements. Enforced

documentation standards and served as liaison between the customer

and the technology.

Cotelligent, Nextel, Inc. September 1998 - November 1998

Program Manager

. Maintained project plans for eleven projects affecting Billing

Operations. Identified project needs, assessed competitive

offerings and defined product objectives, features and user

experience in order to form a new process and generate

documentation for the rest of IT to follow.

Delta Technology Inc., June 1997 - September 1998

Project Manager

. Test Group Manager for a Pathfinder project. Created a business

process for the rest of the company to follow

. Identified and documented system requirements and determined how

they affect upstream and downstream systems in order to test for

Y2K compliance.

. Coordinated the development, testing and implementation of

applications for Airport Renewal, TOC Renewal, and other Year 2000

projects for the Operations portfolio.

. Proposed and created a lab environment that represented each

application and coordinated the creation of test plans to ensure

Y2K and Future Vision compliance for each application.

. Participated in coordinating the worldwide migration of the

Electronic Technical Manual System for Delta Airlines to NT 4.0,

including day to day management of staff, performing project

management functions focusing on client relations, and coordinating

all tasks associated with project deliverables. The implementation

process included coordinating with outside vendors to ensure

integrity of delivered product, performing user acceptance testing,

maintaining change management standards and managing user accounts

associated with NT and Tivoli agent software.

. Developed documentation and held training classes for Delta

Technology support staff.

. Developed project plans, support documentation, performed weekly

reviews, time reporting, evaluations customer guidelines and

requests.

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