Post Job Free

Resume

Sign in

Customer Service Representative, Virtual Assistant

Location:
Richmond, VA
Posted:
August 27, 2014

Contact this candidate

Resume:

Shantice Bates

acfmj2@r.postjobfree.com 571-***-****

Objective

To create a new path in my career as a Virtual Assistant, in order to maximize results while

minimizing resources and revenue needed to complete projects and tasks.

Skills, Abilities and Knowledge Overview

• Over 8 years of experience as an administrative professional.

• Excellent verbal and written communications skills; math and basic accounting skills.

• Comprehensively experienced with working a virtual office environment.

• Proven professional social media usage, public relations, and training.

• Proficient in MS Office, iOS and mobile technology.

PROFESSIONAL EXPERIENCE

October 2012 to Present Richmond Public Schools Richmond, VA

Administrative Office Associate, Internal Audit Services

Perform administrative and clerical duties including filing, organizing reports and interdepartmental

communications.

Assist Chief Auditor with meeting deadlines for projects and reports.

Evaluate student activity fund general ledgers to determine compliance with School Board policies and best

practices.

Prepare end of the year reconciliation and budget reports for student activity funds.

Prepare departmental invoices and purchase orders for Internal Audit supplies, travel and staff development

expenditures.

Monitor and track non-personnel department budget and expenditures.

Provide technical assistance to finance officers for EPES, the student activity fund ledger software.

January 2012 to August 2012 Unity of Richmond Richmond, VA

Communications and Administrative Coordinator (Part-time)

Wrote news releases and gained media coverage for Unity of Richmond & Unity of the Chesapeake.

Created flyers, PowerPoint slides and information cards for church announcements, events, and projects.

Created and edited multimedia projects, including pictorial directory.

Implemented and managed branding protocol, including logos, color schemes and correct usage of

branding materials.

Managed social media activities and practices.

July 2009 to October 2011 Parent Educational Advocacy Training Center Falls Church, VA

Partnership Facilitator (April 2011 to October 2011)

Created and distributed weekly e-mail newsletters and monthly parent involvement activity calendars.

Represented PEATC at education conferences and trade shows.

Presented parent involvement and early childhood information to educators, parents and childcare

providers.

Trained parents and professionals individually on early childhood reading and math learning techniques.

Administrative Coordinator (November 2009* to April 2011)

Prepared materials for workshops, training, and events.

Prepared meeting agendas, materials and made arrangements for hospitality.

Tracked and monitored personnel reports, including time sheets and weekly activity reports.

Served as PEATC representative at the exhibit tables during conferences, summits, and other events.

Managed expense account expenditures and prepared monthly budget reports.

Prepared grant program management budget reports.

Managed volunteers and interns.

*I joined PEATC as a temporary worker in July 2009 and was hired permanently in November 2, 2009.

March 2009 to October 2009 Friends and Company/Staffing Now Springfield, VA

Temporary Worker (Centennial Contractors, March 2009 to May 2009; PEATC, July 2009 to October 2009)

Provided general administrative and office support to organizations.

Assisted with data collection calls and follow ups.

Managed newsletter layout and production.

Wrote and edited press releases.

Managed website information by editing, updating and posting content.

Managed online calendar and e-news posts.

Assisted with workshop and seminar preparations including presentation copies, promotional giveaway packets,

and loading materials.

June 2006 to October 2008 American Geophysical Union Washington, DC

Editorial Support Assistant (December 2006 to October 2008)

Supervised the editorial and publication process for scientifically-reviewed articles, tables, and letters.

Ensured authors, editors and reviewers followed publishing guidelines.

Provided technical assistance regarding electronic file submission system.

Improved timeliness of the review process for the Journal of Geophysical Research Atmospheres.

Publications Coordinator (June 2006 to December 2006)

Performed quality checks on graphics, text, tables, and animated content for print and electronic publishing.

Corrected file names and HTML links.

Collaborated with the art department to determine the correct file formats for photos.

Retrieved files from FTP site and prepared them for quality check and publishing.

*I joined AGU as a temporary worker in June 2006 and was hired permanently in December 2006.

March 2005 to May 2006 Science Museum of Virginia Richmond, VA

Public Relations Assistant

Wrote and edited press releases, marketing reports, and flyers.

Tracked media coverage such as column inches, television seconds, and radio spots for the marketing and public

relations budget.

Compiled television viewing data for the Richmond market; wrote a report on findings to determine the budget.

Created the very first Facebook announcement for Science Museum of Virginia events.

EDUCATION

Virginia Commonwealth University, Richmond, VA ~ Bachelor of Science, Mass Communications, May 2006



Contact this candidate