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Customer Service, Project Management, QA Engineer, Mfg. Process Eng.

Location:
Austin, TX
Posted:
August 27, 2014

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Resume:

Chin (Felix) Chung

*** * ******** **** *** *-***

Austin, TX 78753

512-***-****

acfmh5@r.postjobfree.com

P R O F ILE

A detail- and result-oriented, self-starter, and team-member player, cross-function

coordinator with BA degree and EE associate, thoroughly comprehending in electronics

manufacturing process, quality control, supplier audit, problem-solving, procurement,

sales and customer service for both consumer and automotive background is seeking for

managerial position.

E XPERIENCE

Sales Rep., Cheng Fwa Industrial Co., Taipei/Austin, TX Dec 2011- May 2014

New customer development, cold calls, customer relationship management, project

management, provide quotations, samples and after-sale services.

Service Engineer, Robert Bosch Taiwan, Taipei, Taiwan Jul 2009 - Feb 2011

Provide post-sale services to customers with prompt quality feedbacks and solutions, initial

trouble-shooting for field claim parts/issues, provide 8-D report and follow-ups.

Project Engineer, Robert Bosch Taiwan, Taipei, Taiwan Apr 2009 - Jun 2011

Potential suppliers scouting, suppliers auditing and introduce lean production, purchasing

activities (e.g.: agreement issue/review, periodic price review…), monitor production

schedules and goals, review quality/technical issues improvement plans (8-D report) and

follow-ups.

Deputy Project Manager, Tatung Company, Taipei, Taiwan Jan 2004 - Feb 2006

Coordinate internally to achieve the relative taskforces. Communicate with customers on

process or product related quality and technical issues

Mfg. Process Engineer, Tatung Company, Taipei, Taiwan Jul 1998 - Dec 2003

Refine process flow (lean-production) and maximize productivity up to 240% with

Filipino labors, analyze soldering failures/problems and root causes (coordinate with QC

team), feedback for further improvement, lead-free process research, study and implement

with UMD, implement lead-free process with Japanese customers, work with internal

resources to develop and monitor “Continuous Improvement Plans”

Mgr. Assistant, Tatung Netherlands B.V., Nijmegen, Holland Jul 1997 - Jun 1998

Establishing chassis assembly lines, coordinate with domestic labors and arrange work

priority, refine process flow (lean-production), and maximize productivity up to 200%,

manage daily basis production schedule and maintain quality

Operator/Eng. Assistant/QC, Tatung Company, Taipei, Taiwan Oct 1992 - Jun 1997

PC Board fabrication process (e.g.: SMT, M/I, touch-up and repair tasks), secure the in-

process quality with in-circuit tester and ATE)

EDUCATION

Tamkang University, Taipei, Taiwan BA, International Business, 2006

Electrical and Electronic Components and Products - Hazardous Substances Process

Management Assessor, IECQ, 2005

Chien-hsin College, Taoyuan, Taiwan EE Associate, 1992

Ta-an Industrial Vocational High-school, Taipei, Taiwan Automotive Repair, 1988

S KILLS

Software:

PC: MS-DOS, MS-Windows, Microsoft Office, MS-Project;

Mac: OS X, Pages, Keynotes

Languages:

Fluent in speaking and writing of English and Chinese (Mandarin/Taiwanese)

Technical:

Repair: Soldering for SMT/DIP components (Soldering Iron/Hot-air removal)

Basic circuit testing/analysis/diagnosis

SMT facilities operation, maintenance

Non-destructive inspection (2D/3D X-ray inspection)

Visual inspection based on IPC-610 standard for visible solder joints

System assembly of PC

Quality Control (Incoming, In-process, Outgoing, Sorting)

CAR (8D report)

Process optimization: Lean Process (6-sigma)

Understand in:

Stamping part manufacturing process

IC packaging manufacturing process

LCD manufacturing process



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