Keion C. Rowes

*** ****** ** ***. ***

Elizabeth, NJ 07202

973-***-****

Email: acfmgw@r.postjobfree.com

OBJECTIVE:

Secure a position that will enable me to utilize my skills and grow professionally while contributing to the continuing success of

my employer, to follow company policies while demonstrating the characteristics of a team player, and to represent the company

with the highest level of professionalism.

EDUCATION:

Voorhees College Associates degree 2009

Colleton High School Diploma Obtained 2003

EXPERIENCE:

EZ Pass Newark, NJ 2013-Persent

CSR MTA/CSR New Hampshire/Data Entry Agent

Assist customers with their accounts

Answer any problems or concerns customers may have via email or over the phone

Making sure payments are made accurately

Processing orders for shipping

Verifying and updating customer’s information

Dynamex Secaucus, NJ 2012-2013

NCR Account Manager/Billing Consultant/Dispatcher

Processing orders and making sure all inventory is in and on time.

Data input, information of the orders.

Data entry of billing before it is handover for processing.

Making sure payments are made accurately and on time.

Having orders ready for shipping.

Keeping track of the driver’s progress while they are on their routes.

Checking the departure and starting time of drivers accurately.

Southeastrans College Park, GA 2011-2012

Dispatcher

Keeping track of the driver’s progress while they are on their routes.

Checking the departure and starting time of drivers accurately.

Following the driver’s routes by using control boards.

Including the information related to driver’s times into the organization files.

Dealing and interacting with drivers on a regular basis.

Finding out and solving any problems coming from the side of the drivers and solving the

complaints coming from customer’s side as per the requirement.

Maintaining a good relation with the drivers of the department.

Center of Disease Control (CDC) Atlanta, GA 2010-2012

Team Lead

Manage and lead the retention and rebid processes as needed.

Develop and sell innovative and differentiated offers to grow business.

Ability to interface with all levels inside and outside the organization.

Investigate and analyze potential new business markets and new business growth strategies as well as

competitors’ activities with clients or targeted clients.

Analyze and recommend best financial strategy to maximize return on investment (ROI).

Skilled:

MS Word, MS Excel, MS Power point

References: provide upon requests

Contact this candidate