ASHLEY M. CARTER

*** ******* **.

HOUSTON TX ****3

281-***-****

acfmg1@r.postjobfree.com

CAREER OBJECTIVE: To obtain a challenging position in a world class

organization that will expand my organizational abilities and provide

opportunity for growth and development.

EDUCATION: Washington High School, Kansas City, Kansas

2002

Wright Business School, Olathe,

Kansas

2003

New Beginnings Christian Academy,

Houston, Texas

2007

WORK EXPERIENCE: Aon Hewitt

December 2008-Present

Experienced Customer Service

Associate

Duties: Greet and secure customer

calls

Identify the customer need and resolution

Review workflows and case management documentation

Interacts with client team to resolve any issues

Participates in continuous process to improve

activities.

Provide full support and excellent customer service

for health and welfare benefits for Starbucks

employees.

Counsel employees on benefits offered

through their employer.

Includes flexible

spending accounts, life insurance, medical and dental plans.

Assist with call flows

updates and research and problem solve to assist employees on a daily

basis.

Spherion (Contracted by Hewitt)

August 2008-December2008

Customer Service Associate

Duties: Answer questions pertaining to customer health

benefits.

Includes flexible spending

accounts, life insurance, medical and dental plans.

Going through applications to

analyze the reason for the call and providing the appropriate resolution.

FMA Alliance

February 2007-August 2008

Accounts Manager

Duties: Responsible for collecting over due

accounts pertaining to 30 to 180 days past due.

Provided excellent customer service

using negotiation skills that allowed the customer to pay off account or

bring account up to date.

Maintained filing system with

customer information

Skip traced customers who had no

number or address on file.

Encore R.M.I

March 2006-October 2006

Collector

Duties: Collections and making arrangement for

payments.

Negotiating settlements to clear account

balances.

Skip tracing when necessary

COMPUTER SKILLS: Proficient with TBA, CS Pro, Lotus notes

Microsoft Office: Word, Excel,

Powerpoint Outlook

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