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Customer Service Project

Location:
United States
Posted:
August 27, 2014

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Resume:

Career OBJECTIVE:

To be a creative Software professional Contribute towards continuous

growth and development of self and corporation.

EXPERIENCE SUMMARY:

Total 8 Years of IT experience in Maintenance and Implementation of

Client/Server Applications using Power Builder 6.0, 7.0, 8.0, 9.0, 10, 11,

12.5, Oracle, SQL-Server, and Sybase having exposure to quality principle.

Faster learner of new technologies and adaptive to new environments.

Having Microsoft Certification (MCSE.MCDBA).

Taken corporate Agile Training.

Taken corporate training on IBM Datastage.

I have been onsite (France) Capgemini for few 3 months in 2013 for

migration of PowerBuilder application from 10.5 to 12.5 and Oracle

Database migration from 9i to 11g.

Educational Qualification

: Bachelor Of Information Technology (BIT) from Manipal Academy Of Higher

Education

(MAHE), Manipal, Karnataka, India (2002).

: 10+2 (Intermediate) with Science (Physics+Chemistry+Mathematics) from

D.S.College,Katihar, Bihar (India)

PROFESSIONAL QUALIFICATION:

: Done MCSE (WINDOWS 2000)

: Done MCDBA

ENVIRONMENTAL EXPOSURE

O/S : Windows '95, '98, '2000

Languages : VC++

Packages : Ms-Office'2000

Source : VSS,Tortoise SVN, Team Forge

control system

s

Oops : C++, Java 1.3

DBMS : Ms-Access

RDBMS s : Oracle 8.0,9i,10g,11g, SQL Server 2000, Sybase

Front End/GUI : Power Builder 7.0 With PFC, Power Builder

8.0,9.0,10.5,11.0,12.5

Web designing : HTML, XML, WML, Perl, VB Script, ASP

Tools and

Scripting

Language

Employment History:

Capgemini India Pvt. Ltd. ( Senior June 2010 To Till Date

Consultant )

Polaris Software Lab Ltd. ( Associate April 2008 To June 2010

Consultant )

3i-Infotech Ltd. (Software Engineer) May 2007 To April 2008

KenKeen Consultancy Pvt. Ltd (Software May 2006 To May 2007

Developer)

Work Experience and Projects:

( Capgemini India Pvt. Ltd, Mumbai.

Currently working for Capgemini as Senior Consultant in Aerospace

application using Power Builder 12.5 and Oracle 11g technologies.

1. Project LUCILE Application

Project TAS project is satellite database management

Description project.

The customer has lot of data to manage and we

Capgemini team provides the best solution to

manage these data according to their business

rules

Capgemini provides new enhancements as well as

support to the application that are used by TAS

employees

Capgemini Sud Nice, Toulouse, Capgemini Consulting

India Pvt Ltd Mumbai & Bangalore work together.

Different teams are involved into the construction

of a satellite. Lucile (application and database)

is used as a common database for data management

by all of these teams :

a) Definition team: Involve into the basic data

that will be used later by all other teams.

b) AIT team: Involved into the Architecture,

Integration and Tests of the satellite.

c) Harness Team : Involved into the "wiring" of

the satellite (electrical and logical)

d) Ground team: Involved into the management of

communication with the satellite once this one is

launched.

The communication is done with the help of

Telecommands, Telemeasures and the Decommutation

plan.

The application offers the capability to produce

files that will be used by these teams by other

tools : about 100 files for about 15 bridges.

There are also other functionalities as reports,

coherency checks, a dedicated tool to manage

Change Requests, a tool to get data from a

satellite to initialize a new one.

Client TAS France

Role & I am involve in product enhancements work

Responsibilities activity for LUCILE,CR Toll, Role -XAT Power

Builder based application .Our work is development

and enhancement work of front end object on PB

12.5 and backend object on Oracle 11g.

Team Size 5

Technology Power Builder 12.5, Oracle 11g

Work Location Airoli Mind Space,Mumbai,India

( Polaris Software Lab Ltd Seepz, Mumbai.

Worked for Polaris as Associate Consultant in Trade Domain application

using Power Builder 10 and Oracle technologies.

1. Project Trade Record Information Management System

(TRIMS-Imaging)

Project TRIM-I is an imaging system that makes paperless

Description system. All trade documents that come in via mail

and all electronic messages that come in via other

formats like SWIFT have to be available to the

system as images. Hence Trims imaging. All

documents are feed to system through scanner which

flows through different phases for different

processing. The workflow decides the flow of

different documents through different phases.

The different Modules of Trims Imaging are-:

Trade Service Representative

Customer Service Representative

Document Checker

Workflow

Admin

Credit Administrative

Manager

Scanner

Scan Approval

Indexer

Exception

Services

Client Citi Group

Role & I have been involved in product support

Responsibilities activities, enhancements work for TRIMS-I existing

Power Builder based application and also did

Business Analyst activity in migration of this PB

based application into Java web based application.

In migration project I Extract the business logic

from PB application and the corresponding SQL and

PL/SQL and helping the Java development team in

understanding the PB application logic and

functionality also do new PL/SQL development for

java based application. Elicitation, preparation

and review of requirement documents

(FRD's).Prepare Test case document.

Team Size 25

Technology Power Builder 10, Oracle 9i, Java, HTML.

Work Location Seepz Mumbai,India

( 3i-Infotech Ltd. (known as ICICI Infotech) Vashi, New Mumbai.

Worked for 3i-Infotech as Software Engineer in Treasury Management Domain

using Power Builder 6.0, 9.0,10 and Oracle technologies.

1. Project KASTLE Treasury - TMS(Treasury Management

Solution)

Project KASTLE Treasury (formerly KASTLE) is an integrated

Description treasury management solution covering several key

markets such as Foreign Exchange, Money Markets,

Equity, and their related derivative instruments.

This treasury management system provides the

organization with a sophisticated, multi-entity,

multi-portfolio, multi-dealing room environment

supported by robust risk management, back office

management and MIS.

2. Project KASTLE Asset Liability Management - (ALM)

Project In the Asset Liability Management space, KASTLE

Description Asset Liability Management (formerly PINNACLE) is

a product that provides various analytical tools

that enable active asset liability management to

ensure they stay balanced over time, maximize

profitability, thus providing prudent capital

adequacy.

ALM is -

a hierarchy (to execute the process)

a process (to track, report and monitor risk

management)

a tool (to analyze relevant data)

a technique (to measure risk and suggest

alternatives)

a repository (a versatile data warehouse)

Role & I have been involved in product support activities

Responsibilities for Kastle version

And product support activities for ALM.

Team Size 8

Technology Power Builder 8.0, Sybase 12.5

Work Location New Mumbai,India

( Kenkeen Consultancy Services Pvt. Ltd. Santacruz (E), Mumbai.

I had to work at client side i.e. Bombay Stock Exchange Ltd.(BSE), Dalal

Street,Mumbai .Analyze the requirements of the BSE and accordingly design

the Transaction and Reports windows in Power Builder and Sybase.

Client Bombay Stock Exchange Ltd., India

1. Project BSE-Networks System (B-Net)

Project Maintaining and developing new in a module called

Description BNET for BSE. BSE has a trading system to which it

provide connectivity to its member Via VSAT,

Leased Line or Ethernet. Day-to-day activities of

DOT are accepting new application, Conduct site

survey, Site Installation, and afterwards

activities related to the maintenance and shifting

processes are included.

2. Project Membership Complaint Tracking System (MCTS)

Project Developed a new module called as MCTS for the

Description membership department which helps to register

calls/complaints and resolve them .By this system

allow the user team to accept new complaint,

queries, suggestion from member or nonmember of

BSE, and respond them.The basic purpose of this

module is to recognize the work done by the people

and actually who was assigned the same.

Role & Design and development of the user interface,

Responsibilities Front-end coding using power script language,

Back-end coding in the form of Sybase query.

Team Size 2

Technology Power Builder 8.0, Sybase 12.5

Work Location Mumbai,Indai

Project Handled during B.I.T (Final): Employees Database Management System

Software : Power Builder 6.0 with SQL Server 2000.

O/S : Win'98

Team Size : 2

Project Description :

This project was developed to clear the administration needs of an

organization comprising 100 employees. This system is user friendly and

facilitates query handling and report generation. It deals with employee's

pay scale, daily attendance, tax details etc. It also deals with data

validation.

PERSONAL DETAILS:

Father's Name : Sri Shibesh Chandra Jha

Date of Birth : 07th Oct' 1981

Marital Status : Married

Nationality : Indian

Passport Number : K1917891

Languages Known : Hindi & English

Hobbies : Listening Music, Making friends.

(Raghwendra Kr. Jha)



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