Tu Tran

OBJECTIVE: Secure an Access/Network Administration / Senior Desktop Support

career within a dynamic, high-growth organization that appreciates

dedication, initiative and high achievement.

HIGHLIGHTS OF QUALIFICATIONS:

. 16+ years of resolving computing problems in a large-scale corporate

environment.

. In-depth technical knowledge of Servers, Operating Systems and

Peripherals, Client/Server principles, LAN Administration, Backup

systems, end user support, PC hardware and software, and supporting LANs.

. Excellent customer service and follow up skills. Equally effective

working in self-managed projects and as a member of a team. Detail-

oriented. Ability to prioritize, delegate, manage and motivate. Sharp,

creative, quick learner, willing to assume responsibility.

. Experience with installing, configuring, and supporting Windows

2000/03/08/10 Server, Exchange, Oracle Identity Management, Oracle EBS,

Windows 7/XP/NT/9x, Novell 3.x and 4.x, Lotus Notes, MS Office Suite,

Windows 3.x, DOS, Peoplesoft, Oracle, RAS, IE, Citrix, Netscape, etc.

. Completed Certifications: Intensive Windows Server 2003 Server

Management, MS VB Scripting and Windows Script Host Essentials, MCSE NT

4.0, MCP+I, MCP, CCNA, and Dell sponsored technical training in all

Microsoft OS, Microsoft Office Suite, and Dell Hardware.

PROFESSIONAL HISTORY:

03/08 - Present IT Security Analyst at KBR

. Provided access administrations to all clients in KBR environment.

. Job duties included: creating, deleting, modifying, and

troubleshooting User and Group accounts across all platforms at KBR:

LAN, Exchange, Oracle Identity Management, Oracle EBS, UNIX, VPN, RSA,

IDEAS, Triad, WebEx, etc..

. Administering global Active Directory and Oracle EBS security,

reporting, maintenance, and analysis activities in response to day to

day business operations and support requests.

. Access duties for LAN were performed via Active Directory and access

for UNIX was performed via Tivoli.

. Oracle job duties included: creating, deleting, modifying Users,

Roles, and Responsibilities through Oracle Identity Management, Oracle

EBS.

. Maintain SLA/SLO requirements by sustaining personal productivity

levels in the top percentile of the team.

. Perform Security Audit on servers to ensure that it conform to KBR

security policies.

. Primary administrator for all VPN remote access which include granting

Access Administrators administrative access to RSA ACE database and

inventory control of all RSA hardware tokens.

. Performed re-structure of LAN Folders & Permissions Groups in

accordance with company requirements.

. Serve as primary contact to all support groups at KBR for Access

Administrations issues.

. Provided training for all new Local and Global Access Administrators.

. Member of Gulf Coast Disasters Recovery Team in charge of moving and

recreating user home directory affected by natural disaster.

01/01 - 03/08 Numerous Positions held at ExxonMobil

LAN / Access Administrator

. Provided access administrations to both Upstream and Downstream

clients in ExxonMobil environment.

. Job duties included: creating, deleting, modifying, and

troubleshooting User and Group accounts across all platforms at

ExxonMobil: LAN, Lotus Notes, UNIX, VPN, RSA, IDEAS, Triad, WebEx,

etc..

. Access duties for LAN were performed via Active Directory /DRA and

access for UNIX were performed via Tivoli.

. Serve as primary contact to all support groups at ExxonMobil for

Access Administrations issues.

. Created processes and training documentations for work transfer

project to move Access Administrations work to Canada and Brazil.

. Provided training for all new Local and Global Access Administrators.

. Performed re-structure of LAN Folders & Permissions Groups in

accordance with company requirements.

Desktop Support Analyst

. Installed and configured Dell desktop and laptop with ExxonMobil HSE

(High Security Environment) load.

. Participated in Windows XP and Windows 2000 deployments to 2000+ end-

users.

. Maintained and improved the effectiveness of end users' computing

experience and provided end users supports.

. Maintained Inventoried and Deployment of all computer systems,

peripherals, and registered software for Desktop Analysts.

. Installed, configured, and supported local and network HP printer and

JetDirect cards.

. Installed and configured Windows XP, MS Office 2003, Lotus Notes 6.5,

VPN, Company Proprietary and Risk Assessment software in accordance to

company policy.

Level 3 Application & Migration Specialist

. 3rd level support responsible for resolving NT 4.0 & Lotus Notes

rollout issues.

. Identify and troubleshoot Lotus Notes server problem for 450+ servers

for quick resolutions to customer problems.

. Handle migrations for more than 20k email accounts and permissions

from OVVM, Exchange, & Lotus Notes 4.5 to Lotus Notes 5.0 servers.

. Support Lotus Notes Roamers and local Desktop Support Analysts to

resolve migration and configuration issues.

. Assisted in creating tips and tricks training class for Lotus Notes

calendaring and archiving.

11/97 - 12/00 LAN ADMIN/Desktop Support at Dresser Energy Valve

(Halliburton)

. Management of user accounts which include creating, modifying,

deletion, etc...

. Performed weekly backups and monitoring NT 4.0 servers.

. Implemented system hardware and software upgrades (Win 9 xs, NT,

Outlook, Office 9x, NIC cards, memory, hard drives, peripherals,

motherboards, etc

. Provided both desktop and helpdesk support for 500+ users in a single

domain.

. Installed and supported NT 4.0 / Outlook rollout for 500+ users.

06/98 - 01/99 Tier II Helpdesk Support at Convergys

. Created job assignments and time scheduling for Matrix Marketing

Helpdesk team members.

. Provided level 2 supports for 50+ helpdesk agents.

. Resolve calls that have been escalated in the Call Tracking system;

assume primary responsibility for client's workstation support;

provide hands-on and remote controlled workstation support services;

provide expertise on support services when requested by peers and

clients.

EDUCATION:

1997 - 1999 San Jacinto College Houston, TX

General Study - (Working toward a BS of Computer Science)

1999 - 2000 Vsoft Technical Institute Houston, TX

Completed training certifications for NT 4.0 and Cisco

Track.

2006 - 2007 Hilton Computer Strategies Houston, TX

Completed training certification for MS VB Scripting and

Windows Script Host Essentials.

Completed training certification for Intensive Windows

Server 2003 Server Management.

PROFESSIONAL TRAINING & CERTIFICATION:

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Professional + Internet (MCP+I)

Microsoft Certified Professional (MCP)

Cisco Certified Network Associate (CCNA)

Dell sponsored technical training in all Microsoft OS, Microsoft Office

Suite, and Dell Hardware.

REFERENCES: Available upon request.

Contact this candidate