Toni Curry

***** ***** ***** **.

Riverview, FL *3578

727-***-****

acfm75@r.postjobfree.com

Abilities

** ***** ** ******** ******* experience

Excellent written and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress environment

Self-motivated innovator with great success in multitasking and problem solving

Proficient in the use of PeopleSoft Systems and Problem Solving Oracle Systems

Highly productive in the use of MS Word, Excel, Data Entry, Invoiced Auditing and Access

Employment History

2009 – 08/2014 Cyprexx Services, LLC, Brandon, FL

Receptionist

Answer incoming calls and transfer them appropriately, train all new employees in my department, schedule meetings for all managers &

Sr. managers, assist all mangers with all meetings, create excel spreadsheet for all departments/weekly, create flow charts for different

departments, make all changes daily to excel spread sheet, verify correct spelling of names of new employees and order name plates,

order name plates for training rooms or any other signs, changes to front desk guide for answering calls, i.e., team changes; terminated

employees, birthdays, phone list; new employees; customer services; vendor management; invoice research (and more), do all FedEx

label requests for accounting & legal departments, track packages that were sent out for the week, CFK’s (cash for keys), forward voice

mail/fax messages, separate mail from postal carrier (also do the mail if courier is out), end mail through interoffice (make sure they go

to the right building), certified mail and mail out certified letters from preservation, legal & accounting departments, monthly Birthday

and Anniversary list, monthly Anniversary gift card list and totals for the year, stamp monthly bulk checks for accounting, mail procedure

changes, greet all guest and assist them as needed, prepare perfect attendance cards/envelopes/gift cards, fill in where needed in buildings

when someone is out, scan document requests.

2008 – 2009 Aveda Institute, St. Petersburg, FL

Customer Service/Call Center/ Retail

Answer all incoming calls, make confirmation calls, enter color formulas into the system, make outgoing calls, book appointments,

manage books for all students attending the institute, sale product, keep track of inventory of the products in the salon, train new

employees, data entry, multi-office duties.

2003 – 2006 Verizon, St. Petersburg, FL

Distribution/Customer Care/Claims Representative

Train new employees on initial and secondary distribution systems, pay invoices through PeopleSoft systems, update and maintain

distribution systems, create tasks for Oracle, create Excel spreadsheets for different projects, take customer service incoming/outgoing

calls, data entry, multi-office duties, correct customer billing problems, open/close 10-12 customer claims and complaints per week,

resale product back to customer.

2001 – 2003 Danka Office Imaging, St. Petersburg, FL

Customer Service Representative/Reprographics/Mail Center Associate

Invoiced auditing, created tasks for Oracle, created Excel spreadsheets for different projects, took customer service calls, multi-office

duties, responded to email queries, processed copy jobs from emails received, composed and disseminated work instructions and flow

charts, other multiple job duties as assigned for Avaya, multi-office duties, checked in incoming office supply inventories, ordered

supplies for department, processed Airborne and Federal Express shipments, processed USPS mail, filing, answered multi-line phone

system, data entry, general office duties, checked in incoming office supply inventories.

Education

Lakewood High School - St. Petersburg, FL - Graduated in 1997

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