Lawrence Nocella

*** ***** *** ***, ********** PA 19468 / (c) 484-***-**** / (h) 610 792

**** / acfm70@r.postjobfree.com

SKILLS & CERTIFICATIONS

. Certifications: Microsoft Certified Professional & Microsoft

Technology Associate

. Coding: VBA (Excel macros), HTML, CSS, JavaScript, some Java for

Android applications

. Development: Android Apps in Google Store: Beat 476 Traffic, 422

Helper, Megapodzilla

. Production: Visio, Photoshop, Excel, Word, PowerPoint, BMC Service

Desk, SQL, Cognos

EXPERIENCE

MADD (Mothers Against Drunk Driving) * Bridgeport * June 2014 - Present *

Volunteer

. Managed mailings for fundraiser at Philadelphia Zoo using Convio CRM

system

. Processed data refinement of members and victims database (keeping

information confidential)

. Refreshed and improved graphic redesign of Philadelphia chapter

promotional material

Hibu (Yellowbook) * King of Prussia * April 2002 - May 2014 * Budgets

Analyst, Process Analyst

. Budgets Analyst:

o Shipped orders daily to print vendor for monthly magazines in

600 markets

o Developed custom Excel VBA macros to speed order process (saved

two hours per day)

o Forecast and deposited cash for all direct-mail postage (average

daily deposit $30,000)

o Daily phone and email contact with print vendors to resolve

shipment and quality issues

o Monitored logistics for dozens of daily deliveries with multiple

LTL freight vendors

o Daily face-to-face contact with editors to resolve quality

issues requiring judgment

o Assist with ad hoc internal and external audits, reconcile

department balance sheet

. Process Analyst:

o Single contact for national sales force (over 2,000 reps)

regarding ad content policy

o Researched customer service claim root causes and proposed

process changes to fix

o Presented change ideas to executives face-to-face, greater than

90% acceptance rate

o Fixed customer website issues for help desk via phone or email,

always tracking tickets

. Awards

o Winner, Award of Excellence (2010)

o Winner, Yellowbook Presidential Achievement $1500 cash award

(2007)

o Winner, Best Team Player (2004)

Verizon Directory Graphics * Valley Forge * December 1994 - April 2002 *

Production Specialist

. Designed automated document creation processes to produce thousands

pages per month

. Managed premium advertising inventory on daily basis for 500 directory

covers per year

. Coordinated sales and operations teams for shipment of high-cost ads

to printer

. Awards

o Winner, Verizon corporate-wide Circle of Excellence $700 cash

award (2000)

o Winner, two Verizon Directory Graphics Quality Hall of Fame

awards (1997, 2001)

o Winner, two Verizon Directory Graphics Star awards (2000, 2001)

Contact this candidate