NARINDER KUMAR

****C/** GOVINDPURI KALKAJI, New Delhi - 19

Mob: 991*******, E-Mail: acfm4a@r.postjobfree.com

SKILL :

> Maintain Cordial relation with staff as well as Management to ensure

smooth running of operations.

> Have ability to do multitask in a fast-paced environment, while

maintaining an emphasis on quality.

> Believe in teamwork and creativity and able to work in team and lead

the team.

> Strategic thinking with analytical skills.

> Meticulous in planning and organizing skill with innovative idea.

WORK EXPERIENCE :

. Shopclues.com June 2012 to

till 20th June 2014

(Voice-Team Leader Sales & Customer Support)

Company Profile: Shopclues is known as one of the Largest Managed

Marketplace in India. Deal in Mobiles, Computer's, Health & Beauty,

Electronics & etc.

. Joined the organization as a Customer Care Supervisor with the prime

responsibility of handling a team of 25-30 associates and promoted as

Team Leader.

. Responsible for my Team's Metrics, shrinkage, leaves and performance

that comprises of 25-30 people.

. Provide active support to handle the floor.

. Monitoring calls of the CSA to improve their Average Scores and also

implementing Action Plans to improve the CSA's not up to the

benchmarks.

. Handle all types of immediate escalations happening on the floor.

. See to the day-to-day requirements, such as salary issues and leaves,

of my team members apart from their performance.

. To ensure that the Circle wise MTD metrics are met at the end of the

day by rigorous Floor Policing and keeping a watch on the AHT.

Taking weekly Team Huddles concerning any issues related to the

Operations, Admin, and Transport and gets them resolved. Also Briefing

them on the daily updates to keep them up to date of the happening and

the new launches.

. Letsbuy.com, Gurgaon Jan

2011 to June 2012

(Voice-Floor Supervisor)

. Joined the organization as Customer Care Executive and promoted as

Customer Care Supervisor with the prime responsibility of handling a

team of 25-30 associates.

Company Profile: Letsbuy.com was known as one of the leading online

shopping portal in India.

. Convergys, Gurgaon

Aug 2007 to May 2009

(Voice-Customer Care Officer & up selling)

Company Profile: Convergys is one of the leading MNC's in India, who

has contract with various companies in India & Abroad.

Job Profile:

. Worked as a Customer Care Officer in Citibank US Credit card Process

Citi Sunshine.

. Key role for this profile was to handle the customer queries regarding

their Credit card Accounts and Up selling.

. Kenkai, Delhi

Apr 2005 to June 2007

(Voice - customer care Executive)

Company Profile: Kenkai is well known in Delhi/NCR for marketing,

customer service & Sales.

Job Profile:

. Worked as a Customer care Executive for Hutchison Essar.

. Key responsibility was to handle the customer queries regarding their

mobile connections.

Page Point Services, Delhi

Jan 2003 to Mar 2005.

(Voice-Tele Sales Executive)

Company Profile: Pagepoint is well known as DSA in New Delhi. Has lot

of processes like Airtel, ABN, HDFC and others.

Job Profile:

. Key role was after receiving the data, call to the customer and

generate the sales for the company.

. We used to sell the Credit cards while calling the customer.

. My part of job was to make a call to the list of customer provided by

company and send Executive to deal with customer.

PROFESSIONAL QUALIFICATION :

. Completed WCC (Web Centric Curriculum) from NIIT New Delhi for One

Year.

ACADEMIC QUALIFICATION :

Course Board/University Year of

Passing

Intermediate Himachal Pradesh State Education 2010

Board

Higher Secondary Himachal Pradesh State Education 1993

Board

WCC Web Centric Curriculum from NIIT 2001

New Delhi

PERSONAL DETAILS:

Father's Name : Sri Bhagwan Dass

Permanent Address : 1238 C/10 2nd Floor Govindpuri Kalkaji New

Delhi - 110019.

Date of Birth : 03-01-1978

Sex : Male

Known Language : Hindi, English

Marital Status : Married

Date:

Place: Delhi

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