Post Job Free

Resume

Sign in

Customer Service Management

Location:
Lynbrook, NY
Posted:
August 28, 2014

Contact this candidate

Resume:

Eric Michael Kwok

PROFILE

Highly effective professional with an MBA Degree in Finance and Accounting.

Knowledge and experience encompasses operational knowledge of, Banking,

Private Equity and Full Service Mortgage and Asset-Based Lending

Operations. Immediate added value:

. Proven qualifications in cash analysis, handling domestic and

international wires and trades, reconciling bank accounts and intra-

day reports, budgeting, and forecasting.

. Strong interpersonal skills and cross-functional experience, able to

build strong relationships and coordinate efforts across various

internal groups, including Private Equity, Investor Relations, Fund

Controllers, Reporting, Business Units, and Treasury, as well as

external banking organizations and portfolio clients.

. Excellent organizational and problem-solving skills, highly proficient

at resolving day-to-day problems and providing excellent customer

service in demanding, fast-paced environments.

. Solid verbal and written communication skills, with internal and

external clients at all levels; able to provide clear and concise

resolution to transactions.

EXPERIENCE

ROYAL BANK OF SCOTLAND, Stamford, CT 03/11 - 08/14

Reconciliations and Control Analyst (February 2014 - August 2014)

. Analyzed and balanced the firm's books to bank statements or internal

source systems relating to all security and cash settlements (relating

to all firm products, multiple entities and currencies).

. Analyzed and balanced the firm's books to the broker and exchange

statements relating to all security and derivative activity and

settlements (relating to all firm products, multiple entities and

currencies).

. Determined proper position reconciliations to bank statements and

broker statements. Research position differences and resolve

discrepancies.

. Interpreted trade documents to identify discrepancies, identify,

research, and resolve money differences, position, and balance outs on

related reconciliations. Determine the appropriate prioritization to

reduce risk.

. Created monthly reconciliation package identifying all significant

reconciliation items and process according to month end procedures.

. Balanced all reconciliations to the General Ledger.

. Coordinated with various departments and external contacts to resolve

discrepancies. This includes Repo Desk, Treasury, Funds Control,

Clearance, London Office, Clearing Bank, and Counterparties.

. Coordinated efforts with Financial Reporting to ensure proper balance

sheet categorization.

. Extensive interaction with International, Derivative, Futures trade

processing teams, Credit Regulatory, Financial Reporting and various

Operation teams.

Cash Management Analyst (March 2011 - February 2014)

. Coordinated the processing of domestic and international currency

movements for US Treasury pair offs, mortgage backed TBA pair offs,

asset backed securitizations, option premiums, future margin

requirements, derivative settlements, and FX settlements.

. Projected firm's positions and funding needs and determine best

financing solutions; book necessary end-of-day loans.

. Reviewed cash projections and confirm funding requirements with the

Finance Desk and Clearance department; monitor and control all firm

cash movements.

. Confirmed and execute daily loan requirements necessary to properly

fund domestic accounts.

. Maintained banking relationships and interact with domestic and

international bank representatives; analyze bank fees and charges and

make claims as necessary.

. Coordinated movements between various accounts and maintain repetitive

wire templates.

. Assisted Futures Clearance office to reconcile daily cash movements

and balance various accounts to ensure proper funding (house, non-

customer, and customer).

. Maintained various worksheets to analyze daily volume related to wire

execution, broker dealer security settlements, fees, and daylight

overdraft charges.

. Extensive interaction with Clearance and Funding departments, Chicago

and Salt Lake City offices

. Implemented and maintain control environment for Funds Control

Operations.

. Monitored and resolve various inquiries related to cash transfer

payments and receipts, including OFAC and repair wire issues.

. Trained and develop current and future employees on department's job

functions and ensure they have a complete understanding of their

responsibilities.

. Monitored daily swift messages vs. various queues and confirm all cash

flows completed on a daily basis.

FEDERAL RESERVE BANK OF NEW YORK, East Rutherford, NJ 06/10 - 03/11

Business Analyst (Consultant)

. Performed daily funding of payment and exception item processing,

provide settlement confirmation, and implement continuous risk-averse

process flow improvements.

. Performed daily and monthly reconcilement of ITS accounts.

. Report and follow-up of open items and escalation of issues to area

management, as needed.

. Monitored service provider bills and pay invoices.

. Provided customer service support to Treasury's customers, which

includes investigating and responding to complex customer inquiries,

payment trace requests, billing discrepancies and reconcilement

issues.

. Investigated operational issues and communicate resolution within

performance targets.

. Performed ad-hoc special projects as assigned.

MORGAN STANLEY, New York, NY 03/07 - 02/08

Associate

. Managed the day to day cash operations for 500 Private Equity Fund

accounts: executed domestic and foreign cash movements for Investment

Closing, Capital Calls (Draw-Downs & Management Fees), Cash and Stock

Distribution, Expense Taxes and various miscellaneous fees; posted and

recorded cash journal entries to the general ledger for cash breaks or

cash discrepancies; coordinated the settlement of equity shares with

equity operations; fulfilled internal auditor and SEC inquiries and

requests. Generated weekly cash forecasts for venture capital funds

to reflect daily and weekly sale of securities with equity operations

and reported all cash components to senior management.

. Executed all outgoing cash transactions, minimized risk with cash

movements and disbursements, and participated in all operational

aspects of cash and stock distributions.

. Sole person providing cash management function for two-week period:

single-handedly sent over 5,000 cash payments to investors in one-week

period and reconciled all payments.

MORTGAGEIT HOLDINGS INC., New York, NY 04/05 - 03/07

Treasury/Funding Analyst

KELTIC FINANCIAL SERVICES, LLC, Tarrytown, NY 09/04 - 01/05

Collateral Analyst

FIRST FRANKLIN FINANCIAL, Tarrytown, NY 07/03 - 09/04

Loan Closer/Processor

EDUCATION

FORDHAM UNIVERSITY - New York, NY

MBA, Finance & Accounting, February 2014

"Training the Street" Professional Courses - M&A and Leverage Buyout

Analysis, Advanced Financial Modeling

ST. JOHN'S UNIVERSITY - Queens, NY

BS, Finance, 2003

COMPUTER APPLICATIONS

MS Office, Lotus, Crystal Reports, DataTrac, Merchant Banking Plus, Venture

Complete, On-Demand, Compass Reports, Safe Cash Application, Mainframe &

PC, International Treasury Services (ITS), Fedline Advantage, Rumba

Mainframe, Lotus Notes, Stucky, Grand Central GTE, Exceed, Citrix, JPM

Access, Harris DirectLine, Oracle Ledger, Syntrack, BOFA Cash Pro, Wall

Street Systems

79 Lonergan Dr . Suffern, NY 10901

Cell: 917-***-**** . Home: 845-***-****

acfm1j@r.postjobfree.com



Contact this candidate