Brent A. Mitchell

** ********* **

East Boston, MA 02128

857-***-****

acflp2@r.postjobfree.com

Experience

June 2011 – July 2014

Sprint Wireless

Dorchester, MA

Fulltime Key Holder/Shift Supervisor

Assumed manager responsibilities when

needed to include opening and closing

store

Created an extensive, loyal customer base

which included being the small business

expert touch point for location

Achieved and exceeded personal sales and

profit goals

Conflict resolution with public and

employees

Kept current on all product technology/data

technology and devices as well as tailored

custom solutions for individual clients and

small business needs

November 2010 – June 2011

Ambassador-Brattle Cab

Cambridge, MA

Dispatcher/Technician

Answered phones and provided customer

service

Assisted with the installation of radios,

meters, computers, and signs both in and

on vehicle to convert into livery vehicles

Dispatched cabs and curriers to requested

location utilizing latest dispatch computer

software

April 2010 – September 2010

Kohl’s Department Store

Medford, MA

Loss Prevention Officer

Responsible for detection and

apprehension of individuals committing

theft or other crimes against the company

Conducted store audits to ensure

compliance to all store policies relating to

loss reduction, control, and security

Completed safety audits, alarm control

tests, fine jewelry inventory audits, EAS

tagging and video surveillance

November 2006 – March 2010

Shaw’s Supermarket

Cambridge, MA

Loss Prevention Specialist

Responsible for detection and

apprehension of individuals committing

theft or other crimes against the company

both internally and externally

Conducted store audits to ensure

compliance to all store policies relating to

loss reduction, control, and security

Conducted training seminars for staff and

management on internal and external theft

and scam signs and prevention

Education/training

Youth Build

Boston, MA 2002-2003

Apprentice Certificate in Carpentry

Greater Elgeston Community High School

Boston, MA 2000-2002

High School Diploma

Boston College High School

Boston, MA 1998-2000

Alcohol Intervention Training Certificate

First Aid & CPR Certification

SKILLS/QUALIFICATIONS

Excellent communication skills both verbal

and written

Strong computer skills including

knowledge of Microsoft Word & Excel and

proprietary systems from previous

employers

Ability to work with all levels in the

organization

Ability to work independently in a fast

paced environment

Maintains and continues to build long term

relationships with customer base

Extensive loss prevention skills in spotting

and preventing both internal and external

theft

Strong marketing and production skills

Highly organized and professional attitude

Customer conflict resolution training

REFERENCES furnished upon request

Contact this candidate