Michael Johnson

Office Manager

Baltimore, MD

acfln0@r.postjobfree.com - 667-***-****

To obtain a position that will enable me to use my strong organizational and leadership skills, and will utilize

my years of educational and management experience, and ability to work well with people.

WORK EXPERIENCE

District Manager

h and r block - De Witt, IA - 2012 to 2014

Responsibilities

Preparing income tax returns for businesses and individuals.

General Manager

Liberty Tax Service - Davenport, IA - January 2009 to November 2012

EFIN Acquired

• Daily Office operations. Acctg, computers,

• Taught Tax school, hired, and maintained employees, prepared Income tax returns for both individuals and

businesses.

• Trained and managed team members and achieved significant improvements in their productivity, scheduled

work hours, resolved conflicts, determined salaries.

• Planned and directed activities such as sales, promotions and seminars as required. Directed non-

merchandising departments of businesses, such as advertising and purchasing.

• Determined staffing requirements, and interviewed, hired and trained new employees, and oversaw those

personnel processes.

• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity

and goal achievement and to determine areas needing cost reduction and program improvement.

Manager

Denver Mattress - Davenport, IA - November 2008 to January 2010

Performed sales floor work such as greeting and assisting customers, and taking inventory.

• Trained and managed 30 team members and achieved significant improvements in their productivity,

scheduled work hours, resolved conflicts, determined salaries.

• Planned and directed activities such as sales promotions as required. Directed non-merchandising

departments of businesses, such as advertising and purchasing.

• Determined staffing requirements, and interviewed, hired and trained new employees, and oversaw those

personnel processes.

• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity

and goal achievement and to determine areas needing cost reduction and program improvement.

Sales

Denver Mattress - Davenport, IA - February 2008 to November 2008

Monitored customer preferences to determine focus of sales efforts.

• Directed, coordinated, and reviewed activities in sales and service accounting and record keeping, and in

receiving and shipping operations.

• Conferred with potential customers regarding product needs and advised customers on types of products

to purchase.

• Resolved customer complaints regarding sales and service.

Account Manager/On-site Coordinator

Sedona Staffing - Moline, IL - June 2004 to July 2008

Directed hiring, training and evaluation of employees.

• Trained and managed 200 employees and achieved significant improvements in their productivity, scheduled

work hours, resolved conflicts, determined salaries.

• Enforced, through subordinate staff, agency policies, procedures and safety rules and regulations.

Investigated and resolved customer complaints.

• Managed employment services and business operations of private employment agency.

Purchasing Account Manager

Universal Studios - Orlando, FL - February 2000 to May 2004

Located vendors of materials, equipment and supplies, and interviewed them in order to determine product

availability and terms of sales.

• Controlled purchasing department budgets.

• Prepared and processed requisitions and purchase orders for supplies and equipment.

• Developed and implemented purchasing and contract management instructions, policies, and procedures.

EDUCATION

BS in Management

Kaplan University - Davenport, IA

2010

Paralegal Studies

Interboro Institute - Manhattan, NY

1997

SKILLS

computers, Inventory and Project Management, MS Office

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