Swarup Majumder

R-*/*, I.H.E., Kalyani, Nadia, Pin-741235

Contact no: 988-***-****, 727-***-****

Email ID: acfllw@r.postjobfree.com

Vision: To establish as an SUPPORT ENGINEER personnel to achieve the

Mission of the Organization through Strategic Planning & Execution.

Relocation Status: Ready to relocate (Anywhere in India or Abroad).

Passport No: K4388230, Date of Expiry: 12/07/2022.

Experience:

1) Working as TSG Engineer in Nokia Siemens Network, Kolkata from Aug

2013 - till now.

Project Name : MANAGED SERVICE - Bharti Airtel -

TSG - ROB.

Job Responsibility : Responsible for GSM Network (BSC,

MSC, VLR, HLR, Radio Frequency: Rx level, Quality etc.) COVERAGE &

CONNECTIVITY issue. Handling ICRM (all types of network regarding

complaints from Postpaid Complaints), PACS (all types of network

regarding complaints from Prepaid Complaints), PUTTY & REFLECTION

(checking the MSC, VLR, HLR, Site ALARM status). Maintain SLA of each

complaint.

Analysis of the outage report, KPI report. Handling Repeater related

issues with the Co-Operation of the vendor team. To aware about the

all activity as going on / will be held for the 8 clusters.

Preparation of data for presentation for ROB network review and for

future action plan to reduce the complaints trend.

Maintain Postpaid and Prepaid Daily Tracker, Monthly SLA report, MAPA

report. Generating MIS from SQL database.

Responsible for Health Check, Patches up gradation in the server.

Monitoring windows server for VAS services, site alarm of BSC/ BTS.

Generate trouble ticket & observe those issues to close within proper

time.

2) Working as an Onsite VAS Operation Engineer in Spice Digital Ltd,

Kolkata from Jan 2013 - Aug 2013.

Project Name : MANAGED SERVICE - Bharti Airtel.

Job Responsibility : Maintain Window Server & Respective

Database (SQL), Generating MIS and Revenue of VAS service (IVR).

Responsible for Health Check, Patches up gradation in the server.

Software Proficiency:

? DBMS Packages : ORACLE-9i/10g, SQL, MySQL.

? Operating System : WINDOWS-XP, WINDOWS-7.

? ERP : NAVISION 2009.

? Other proficiency : MS OFFICE (MS WORD, MS EXCEL

and POWER POINT).

Academic Projects Done:

? Get trained (April 15,2012 - June 16,2012, 60 hours) in ERP-

Microsoft Dynamics Navision(NAV) 2009 C/SIDE Solution Development as a

Technical Consultant from Simoco Systems & Infrastructure Solutions

Ltd.

Cleared the Global Certification in ERP-Microsoft Dynamics Navision

(NAV) 2009 C/SIDE Solution Development from Microsoft with 92%

aggregate on June 25, 2012.

Certification Number: D936-6994, Microsoft Certification ID: 9247980.

Educational Qualification:

1) Passed MCA (2009 - 2012) from Management Institute of Durgapur

under WBUT with 8.37 percentile or 76.23% aggregate.

2) Passed Graduation in B.SC. Computer Science Honors (2006 - 2009) from

Kalyani Mahavidyalaya under University of Kalyani with 66.62%

aggregate.

3) Passed Higher Secondary (2006) in 1st Division with 65.3% aggregate

from Kanchrapara Harnett High School.

4) Passed Secondary (2004) in 1st Division with 64.75% aggregate from

Kanchrapara Harnett High School.

Extra Curricular Activities:

? Comprehensive Problem Solving abilities, excellent written and

communication skills, ability to deal with people, willingness to learn

and hard worker.

Personal Information:

. Permanent Address: R-9/7, I.H.E., P.O. +P.S. - Kalyani, Dist-

Nadia, Pin - 741235.

. Telephone No: 988-***-****, 727-***-**** (Mobile).

. Email: acfllw@r.postjobfree.com

. Nationality: Indian.

. Religion: Hindu.

. Date of Birth: 21th April 1988.

Declaration

.

I hereby declare that

the above mentioned information is correct up to the best of my

knowledge & I bear the responsibility for the correctness of the above

mentioned particulars.

Date:

Place:

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