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Customer Service Technician

Location:
Laurel, MD
Posted:
August 26, 2014

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Resume:

IVAN MAKELL

****Sunrise Beach Rd.

Crownsville, MD 21032

Email Address: acflkp@r.postjobfree.com

410-***-****

Human resource/Hiring Manager:

I wanted to express interest in your company, because of its similarities to my previous

work experience and education. Along with my background, I’m a very hard worker and

I have received numerous awards and accolades in recognition to my work ethic.

In my two most recent Test technician positions, at Motorola and at L3-(Titan)

Communications, I worked in develop teams, testing and assisting engineers in the

manufacturing of various products. Having years of experience as a Test technician, I

have developed an eye for detail to ensure the highest quality, especially when working

independently on a task. As you can see in my resume, I have experience testing

various types of systems and products, using various types of test equipment.

I have an Associate’s degree in Electronics Engineering Technology. Additionally, I have

years of experience in regards to installation and design, working under the highest

standards in both commercial and government contracting.

I would really enjoy the opportunity to further discuss a position with your company. I

can be reached at acflkp@r.postjobfree.com.

Thank you for your time and consideration.

Sincerely,

Ivan Makell

IVAN MAKELL

1301 Sunrise Beach Road Crownsville, MD 21032

Email address: acflkp@r.postjobfree.com

Phone Number: 410-***-****

Qualifications

• Electronic Engineering Technology Associate of Applied Science Degree

• Knowledge of the practical application of Electrical and Electronic

Engineering

• Basic Microsoft Word and Excel Applications

• Basic Soldering Skills and Techniques

• Test, Troubleshooting, and Repair Skills

Professional Accomplishments

Safeway Grocery Store

Annapolis, MD

Customer Service Clerk August 2014-

Present

• Bag Customers Grocery

• Retrieve Customer Grocery Carts from parking lot

• Stock Shelves with Store Products

• Maintained Cleanliness of the Grocery Store

Mount Olive A.M.E. Church

Annapolis, MD

(Volunteer)

June 2000-2014

• Boys Ministries

Home Depot

Annapolis, MD

(Seasonal) Garden Associate February

2011-July 2011

• Maintained outdoor garden space to include fruit trees, evergreens, shrubs,

ornamental, and vegetables

• Organized garden inventory

• Provided friendly customer service

Manpower Staffing

Annapolis, MD

(Contractor) July 2006-

December 2008

Worked as a warehouseman for the State of Maryland. I handled logistics for

their warehouses. I filed boxes and placed them alpha-numerical order. I kept

warehouse cleaned and updated.

Worked for private owner installing garage doors on people houses and

commercial buildings

Victory Service Staffing

Test Technician

La

nham, MD

Mar

ch 2006-June 2006

• Performed operational/functional tests and upgrades

• Verified accurate technical specifications with the use of Aeroflex IFR 2975 for

the testing and troubleshooting of Motorola ASTRO Radios.

Ivan Makell (p.2)

L3 (Titan) Communications

Test Technician

Annapolis Junction, MD

February

2000-November 2005

• Tested and troubleshoot various types of L3 (Titan) cryptographic chassis rack

products by following test procedures and interpreting detailed engineering

circuit schematics (ISO-9000)

• Assisted project managers and engineers with the design and revision of newly

COMSEC fabricated prototypes.

• Performed R.F. amplifier circuitry testing by utilizing HP 85666-B spectrum

analyzer

• Aligned power supplies nominal D.C. voltages for different ancillaries’ crypto-

chassis models. Experience using Tau-Traun BERTS 25 bit error measurement

system, Tektronix Oscilloscope, and Fireberd 6000-A Communication emulator

analyzer for testing.

• Filed written document failure reports into database and Excel and Word

applications.

• Performed Digital Interface testing

• Basic Soldering Skills and Techniques

Technical Connections

Edgewater, MD

Network Cable Technician (Contractor) June 1999-

August 1999

• Experience routing communication cables such as: Category 5,Category 3, Fiber

optic cables to nodes

• Interpreted schematics for cable wiring drops to workstations

• Terminating communication wires to network hub racks

• Tier 1 wiring trouble shooting

Anne Arundel Community College

Arnold, MD

Laboratory Technician (work study)

June 1998-May 1999

• Reorganized labs and equipment after classes concluded

• Maintained mechanical drafting lab workstations

• Upgraded Hardware and software

• Performed minor troubleshooting as needed

Chesapeake Bay Foundation

Bay Ridge, MD

Systems Support Technician (Contractor) September 1998-

November 1998

• Assisted Network engineers with adding/deleting user accounts from Windows

server

• Performed software installations and configured P.C. hard drives

• Set up email accounts

• Help desk troubleshooting

Ivan Makell (p.3)

Windsor Electrical Company

Owings Mills, MD

Electrical Apprentice November

1989-June 1990

• Routing and splicing of electrical cables to include: Romax and B/X

• Installed electrical receptacles, switches, light fixtures, and exit sign conduit

boxes at commercial and residents construction worksites

• Routine troubleshooting, repairing, restoring of problematic electrical power

challenges in accordance to the National Electrical Code standards

Electronic Test Equipment Operated

• Fluke 8062, 8020-B, 77 III, and 87 Digital MultiMate’s

• Tektronix 2235, 100 MHz Oscilloscope, Tektronix 2465A 350 MHz Oscilloscopes

• Tau-Traun Bert’s 25 Bit Error Measurement System

• Fireberd 6000-A Communication Analyzer

• Hewlett Packard 5315A Universal Counters

• HP 8566-B Spectrum Analyzer

• Aeroflex IFR 2975 Communication Analyzer

Awards

Titan Corporation Letter of Appreciation for 5 years of dedicated service

2005

MD Senatorial State Scholarship Granted by: State Senator John A. Cade

1996-1999

MD Senatorial State Scholarship Granted by: State Senator Ed Reilly

2013

MD Delegate State Scholarship Granted by: State Delegate Tony Mc Conkey

2013

Mary Mc Alpine Memorial Scholarship

1996

Hechinger Retail: Multiple Customer Service Awards

1988

Certifications

Anne Arundel Community College (Electronics)

1996

Electrical Apprenticeship, ABC of Southern Maryland Chapter

1989

Education

Anne Arundel Community College

A.A.S. Electronics Engineering Technology

1999



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