Sandra Daugherty

**** **** ** #****

Columbus, Georgia 31909

***-****

***-****

acflcn@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Profile -More than 20 years successful experience in customer service, sales support, operations and management

-Recognized strengths in customer relations, problem-solving and trouble shooting, multi-tasking, planning and implementing proactive procedures and systems to avoid problems.

Excellent working knowledge using Mac and Windows programs; Microsoft Office, Excel, Power Point,WordPerfect, CT Data Trac, Argus, Oracle, Outlook

Ability to train, motivate and supervise customer service employees. strives to meet or exceed goals

Develop, plan, conduct audits, ISO compliance

Synopsis of Achievements -Implemented and staffed Call Center for 19 employees

-Designed and created Customer Service Manual

-Proactive planning led to increased productivity, morale and revenue

-Proven successful liaison between departments

-Editor of BAX Global’s newsletter in Atlanta and creator

-Employee of the Year

Employment Specialty Delivery & Logistics

Charlotte, NC 2005-Present

Client Services Representative/Dispatcher

-Maintained over 30 accounts and sales support

-Implemented procedures to improve customer relations and operations

-Created marketing materials

-Resolve customer problems

-Maintained detailed reports, constantly seeking new ways to increase revenue and customer accounts

-Monitor drivers and shipments to completion, advising customer of any problems

-Ensure drivers are in DOT compliance

-Work closely with trucking companies to get the best price for service

BAX Global

Atlanta GA and Charlotte, NC 1983-

2005

Operations Agent

-Worked in Domestic, Export, Ocean and Import

-Customer Service and Operations experience processing all paperwork needed for shipping

-Negotiating rates with various carriers, ship, truck and airlines

-Process Letter of Credit for bank’s approval

-Hazmat certified, dock laborer

-Accounts receivable/payable, collections

-Receptionist

Customer Service Supervisor III

-Supervised 19 employees in Call Center

-Weekly departmental meetings with other departments, management and staff

-Ensure all certifications and training are current

-HR duties to include evaluations, counseling, employee complaints, payroll

-Supervised five dock employees, ensure DOT, OSHA requirements are met

-Responsible for over 30 major accounts.

-Met or exceeded department revenue goals every month, several awards for Outstanding Achievements

Education High School Academic Diploma

Some college - no degree

References Furnished Upon Request

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