Elizabeth Hereford

acfl8q@r.postjobfree.com

**** ******* *** * ****: 651-***-****

Oakdale, MN 55128 Home: 651-***-****

Knowledge and Skills

• •

Able to perform takes independently as well as Possess advanced knowledge of Microsoft Office

part of a team Suite: Word, Excel, Access, Power Point, and

Outlook as well as SharePoint

• Possess superior administrative, organizational,

•

and decision making skills Excellent written, verbal, and presentation skills

• •

Able to handle multiple tasks and solve customer Experience with motivational techniques

queries efficiently • Possess a professional demeanor while

• Quick learner with ability to manage heavy maintaining a constant regard for sensitive

workloads effectively information

Experience

TOYS R US Maplewood, MN 03/13 to present

Human Resource Department Supervisor

• Work with store manager to develop hiring strategies to ensure sufficient staffing levels are maintained

• Source, screen, and interview applicants using competency based interview guidelines

• Review and maintain Applicant tracking system

• Maintain store staffing to numbers required by corporate staffing model

• Conduct on boarding orientation for new hires

• Lead the training and development of all Team Members

• Ensure tax credit compliance for all hires as well as adhering to all state and federal regulatory employment

requirements inclusive of I 9 compliance, work permits, and Company minor regulations.

• Set up and maintain all new hire paperwork

• Assist with unemployment claims

• Ensured compliance with all government regulations and paperwork

BLUESTEM BRANDS St. Cloud, MN 09/10 to 03/13

Customer Service Home Agent Supervisor 08/11 to 03/13,

Customer Service Representative 09/10 to 08/11,

Promoted to a supervisor position after 11 months to train and monitor 20+ customer service representatives.

• Supervised the daily activities of service representatives including providing day to day coaching, training, and

payroll processing

• Ensured productivity goals (average handle time, schedule compliance, etc.) are met and communicate

performances to team members

• Assisted in creating a department wide contests to boost morale and increase productivity

• Provided advice and support to team members as well as 200+ other representatives through phone, email, and

instant message

• Handled escalated customer service issues as necessary and assisted with production work as needed

• Effectively communicated departmental strategy and expectations to team through one on one meetings as well

as team meetings

Education and Activities

SAINT CLOUD STATE St. Cloud, MN 9/06 to 5/10

Bachelor of Science in Business Management, Emphasis in Human Resources

INTERNATIONAL STUDIES PROGRAM Alnwick, England 2008

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