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Sales Customer Service

Location:
Hendersonville, TN
Posted:
August 26, 2014

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Resume:

T O NY FARAHAN I

*** ******* ****, ********, ** *7148 * Phone: 615-***-**** (C), 615-***-**** (H) *

E mail:acfl6t@r.postjobfree.com

P rofessional

S umma ry

Highly Proactive General Manager with over 20 years of experience in team leadership in the

hospitality industry. Proven leadership skills with ability to motivate others and encourage peak

performance. A seasoned Manager with experience leading an operation with sales in excess of over

$12 million and a team which includes 11 managers and over 150 team members. Background includes

Sales, Management, Marketing, Budgeting, Planning and Customer service experience.

Education

• Masters of Business and Administration Dallas Baptist University- Dallas, TX

1991

Management and International Business Dean Academic Achievement award GPA:

3.8/4.0

• Bachelor of Science U niversity of Texas at Arlington- Arlington, TX

1988

Electrical Engineering Dean Academic Achievement award GPA:

3.4/4.0

Skills

Work

H istory

General Manager

Dave and Busters Nashville, TN 04/2006-

07/2014

Carefully developed a lucrative annual food and beverage marketing plan and strict budget to

maximize profit while managing cost.

Strategically developed effective marketing plans to increase business exposure.

Lead and directed team members on effective methods, operations and procedures.

Developed, implemented and managed business plans to promote profitable food and beverage

sales.

o Received recognition from my organization for outstanding performance to include :

• 7 years of consecutive sales growth, in excess of $1 million dollar per year

• #1 store ranking with over 28% increase in sales, 2006

• An impressive 11% profit growth vs. budget, 2006

• Most improved hourly Turnover, Top Special Event sale growth, 2007

• Top walk-in sales growth, top MOC improvement over prior year, 2007

• Top MOC vs. budget, Top Walk-in sales vs. budget, 2008

• Highest Walk-in sales performance vs. prior year, 2009

• Top MOC vs. budget, Top 5 non-comp sales, Top 5 ROC vs. budget, 2013

TO NY FARAHAN I

320 Crafton Road, Portland, TN 37148 * Phone: 615-***-**** (C), 615-***-**** (H) *

E mail:acfl6t@r.postjobfree.com

Owner/Operator

Ziba Inc. Dallas, TX 02/2004-04/2006

Successfully opened and operated two new restaurants, managed all aspects of

business including all contract negotiations, purchasing, hiring and training of staff and all

aspects of financial operations.

Promoted a positive atmosphere and went above and beyond to guarantee each

customer received exceptional food and service.

Lead and directed team members on effective methods, operations and procedures.



Contact this candidate