Jason Burt

***** * *** * ******,Ut

Phone 801-***-****

E-mail address: acfl3f@r.postjobfree.com

Summary of Qualifications

Twelve years of customer service and technical support

Excellent written and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress, environment

Ability to analytically troubleshoot and problem solve

Highly productive in the use of Microsoft Office

Self starter with a can do attitude

PROFESSIONAL EXPERIENCE

RCI-Convergys-Murray, Utah-Current

. Selling timeshare vacations for wyndham and worldmark weeks and points

accounts.

Usana Health Sciences - Tooele, Utah

2011- 2013

. Customer services for order entry for a large multi-level marketing

company

. Upselling current and future products as well as retention

XO Communications.-Sandy, Utah

XO is a national telecommunications provider for business services.

Billing analyst and orders-2009-2011

Responsibilities

. Billing services and escalations for small to large business clients

. Use of multiple research applications and billing processes

. Customer order processing and continuing support for voice and

data services

Recognition:

2 awards from the customer service director Hope Champagne for

outstanding services.

Comcast- Sandy, Utah

Comcast is the country's largest provider of cable services - and one of

the world's leading communications companies

Customer Service Representative - 2006- 2009

Responsibilities

. Handled telephone calls, covering full range of customer service and

technical support and sales information for resolution of a

transaction

. Performed billing and posting of customer accounts

. Resolves delinquent account balances

. Corrected errors and discrepancies on customer billings as necessary

. Used online tools for analyzing customer issues

. Product consultant and responsible to up-sell additional Comcast

products and services

1 Recognition:

Received seven corporate awards during tenure

Affiliated Computer Services- Sandy, Utah

Affiliated Computer Services (ACS) is a Fortune 500 company that provides

information technology services as well as business process outsourcing

solutions to businesses, government agencies, and non-profit organizations.

Customer Service Representative - 2005- 2006

Responsibilities

. Assessed customer needs and sold customers additional services

. Responded to telephone inquiries and complaints

. Communicated appropriate options for resolution

2 Recognition:

. Received ACS customer service award for outstanding service

Kelly Services for American Express - West Valley City, Utah

Kelly Services, Inc. is a world leader in human resources solutions

American Express is a diversified global financial services company

Customer Service Representative - 2004 - 2005

Responsibilities

. Supported activities relating to American Express's Risk Management

Team

. Outbound calls to existing customers

. Activated gift cards

. Data research

3 Recognition:

. Received several customer service awards for outstanding service

Education

Eagle Gate College, Associate Degree of Graphics Design. - 2005

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