JIA P. ADVANI

(KANCHAN HIRANANDANI)

516-***-****/ acfl1l@r.postjobfree.com

** ********* **, ********, ** 11590

Permanent Resident of the U.S.A

Extensive and diverse experience in Sales, Customer Service, and Human Resources.

Work Experience.

iMobile LLC, Plainview, New York

iMobile is a Sprint™ Preferred Retailer, with a significant presence in 16 states across the United States, proudly represented by

more than 140 retail store locations nationwide.

Human Resources July 2014 Aug 2014

Maintained employee personnel files and employee time off records.

Provided employment verification for all outside parties requesting employee information.

Worked with ADP Human Resources Information Systems (HRIS) for new hires and terminations.

Actively recruited for store level positions as per directions from the company’s corporate recruiter.

Assisted the Director of Human Resources with the annual 401K audit and other labor department audits.

SHILPUTSI CONSULTANTS, Mumbai, India and New York, United States

Leading Strategic HR Consulting Firm

Human Resources May 2013 June 2014

Conduct new hire orientation, on boarding and exit interviews.

Conduct benefit administration for Dental and Medical Insurance plans, and supplemental benefits.

Generate and analyze HR metrics for Head Offices India and United States.

Set up the HR department for a leading market research and consumer solutions company.

Review, compare & customize HR performance management systems like People’s HR & ZING HR.

Design the job descriptions and key result areas (KRA’s) for Executive Directors, COO, CEO, SVP, VP, AVP.

STANDARD CHARTERED BANK, Mumbai, India

Leading International bank operating in some of the world's most dynamic markets for over 150 years. More than 90 per cent of

their income and profits are derived from Asia, Africa and the Middle East..

October 2009 April 2013

Customer Service

Cashed checks and paid out money orders after verifying signatures, numerical amounts agree, and that accounts have

sufficient funds.

Balanced complete amounts (coins + currency) in the cash drawers after every shift using computers and/or calculators.

Examined checks for endorsements and verified key information such as dates, bank names, identification and the legality

of the documents.

Successfully attended to clients (high net worth) complaints if any and undertook effective steps for resolving them in an

appropriate manner.

Attained 100% customer retention rate through solution focused and service oriented sales approach.

Maximized sales performances to achieve targets in investment accounts, insurance, mortgages, and lockers.

Executed integrated sales, relationship, and credit strategies that are aligned with the branch's business plan.

Ensured all bank processes & guidelines were followed and achieved excelled audit ratings.

TAJ HOTELS AND RESORTS, Mumbai – India

October 2002 October 2009

Sales

Conducted orientation and training of 15 sales associates per class

Implemented attendance processes/ procedures.

Responsible for successfully marketing customized loyalty and programs.

Responsible for managing the ongoing dining programs and call centre operations.

Education

Symbiosis Center, India – 2009, Master in Business Administration, Human Resources

University of Mumbai – India – 2004 Bachelor of Commerce

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