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Customer Service Technician

Location:
Loma Linda, CA
Posted:
August 25, 2014

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Resume:

Jerricus Stanley

**** ********* **.

San Bernardino, CA 92407

478-***-****

acfkzw@r.postjobfree.com

www.linkedin.com/pub/jerricus-

stanley/69/156/734/

Summary

After completing eight years of outstanding service with the US Nav y as an Information

S ystems technical I have man y skills to offer to a potential employer. Throughout m y time in

service I have extensive knowledge and experience with solving advanced network problems

as well as managing trouble calls for end-users. During m y time in service I have also

participated and planned new s ystem installations, configuration and acted as contract

oversight.

Key Qualifications

Helpdesk Supervisor Active Director y Desktop Support

Security + System Administrator Hardware

Account Support Information Securit y Software

Experience

Leadership

Supervised 12 personnel and managed proper configuration and operation of over

150 tactical voice, data, and telephone circuits during high stress periods.

As Training Officer implemented an in-depth training process that lead to a 45%

increase in qualifications for the department.

Technical

As Global Broadcast S ystem Administrator ensured over 100,000 images were

flawlessl y processed bringing 99% operabilit y of all interfaced circuits.

Provided vital knowledge to assist Commander of Nav y Region Southwest with

the installation of the Public Safet y Network and the Emergenc y land management

radio system to improve mission readiness.

Information Security

As Interim Information Assurance Officer manage the upgrade process of all

classified computer from Windows XP to Windows 7.

As Assistant Information Assurance Officer offered technical support to all users and

acted as trusted agent to verify classified accounts and provide users with classified

tokens to access accounts.

Employment History

October 2006 – October 2014 United States Nav y

Information Systems Technician

Designing, installing, operating and maintaining state-of-the-art information systems

technology including local and wide area networks, mainframe, mini and microcomputer

systems and associated peripheral devices;

Writing programs to handle the collection, manipulation and distribution of data for a

wide variety of applications and requirements;

Performing the functions of a computer system analyst;

Operating and coordinating telecommunications systems including automated networks

and the full spectrum of data links and circuits;

Transmitting, receiving, operating, monitoring, controlling and processing all forms of

telecommunications through various transmission media including global networks;

Applying diagnostic, corrective and recovery techniques to all facets of the integrated

information systems;

maintaining all necessary logs, files and publications at the communications center;

Providing telecommunications and computer-related training and assistance to a wide

variety of personnel.

Create and manage user account by setting permission and account levels

Maintain servers by installing IAVAS along with any other types of update while also

maintaining backups.

Brief users on best practices and conduct annual information assurance training will all

new users and verify current user are up-to-date with training.

Acts as contract oversight for new installation and outside the organization information

technology support

Continuously involved with implementing and installing new systems for the installation.

May 2006 – October 2006 Everett D ykes Grassing

Heavy Equipment Operator

Operates heavy equipment such as cranes, graders, and bulldozers.

Operates heavy equipment such as backhoes, front-end loaders, street sweepers, forklifts,

tractor-trailers, tractors, boom, bucket, water, and dump trucks.

Operates lawnmowers, jackhammers, chain saws, trenchers, generators, compressors,

tampers, rollers, cement saws, core drills, augers, and sandblaster; uses hand tools.

Services and performs general and preventative maintenance on equipment.

Transports and delivers materials.

Installs and maintains signs and fencing.

Performs street maintenance and grounds excavation work.

May remove snow from streets, walks, and parking lots.

May 2004-May 2006 Wendy’s Old Fashion Hamburgers

Crew Leader

Resolves customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, or adjusting bills.

Explaining special offers and making suggestions helps our customers place the orders

they want and get the most value from our menu.

communicate with customers that their orders and concerns are our number one priority

Cashier

Conduct customers surveys in order to obtain information to better the company’s

customer service

Maintain and implement health and safety guidelines and following all company policies

and operational procedures

Achieved customer satisfaction rating of 98% within three months, exceeding company's

stretch target of 90%.

Professional Training

Received over 8 hours of training in time management, stress management, and conflict

resolution.

Received over 8 hours of training in cultural diversity, sexual harassment, and sexual

assault awareness.

Education

Bachelor of Arts in Communication Grand Can yon University

Security Plus certified

8 years militar y experience and an Information System Technician



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