Salina Williams

**** ***** ** * Aberdeen, MD ****1* cell: 443-***-***** Citizenship USA

Email: acfkyh@r.postjobfree.com

I have demonstrated ability to launch and maintain projects gaining

customer trust and providing exceptional follow-up, leading to increased

and repeated business and putting the customer first. Manage the

installation of Inmates Payphone Equipment & System for 26 facilities; over

2200 phones for the state of MD kept project within budget and on time.

Expertise in the areas of Customer Service, project coordinator,

management, sales, call-center operations, and help desk. I have excellent

communication, organizational and computer skills. I am enthusiastic and a

self starter who will bring experience and energy to the team.

EDUCATION & CERTIFICATIONS

Computer Skills includes Louts Notes, Microsoft products including Word,

Excel, PowerPoint, Project, Outlook, Explorer, PeopleSoft, office

equipment, and clerical procedures.

Verizon FTTP: Overview and Strategy

OSP-I&R Meters, bonding& grounding, completion activity, telephone history

& theory, Drop Wire Installation, Inside Wiring, Color Coding, fault

identification, jumper running

Understanding Digital Subscriber Lines, Connection Though Integrity-Code of

Business Conduct Training, CICS Concepts & Commands, IFAS- Functional

Review

TIRKS Overview class

ATM Carrier Networks, Digital Cross-connect Systems-Fundamentals classes

DWDM - (Dense Wavelength Division Multiplexing)

Solder certification

Project Management Certification Career Track

CCBC Certification; 2-year program- Industrial Electricity/Electronics

Maintenance Technology- Telecommunication Electronics Directed

Technology;

Data Processing Institution Certification in Computer / Machine Repair; 2

year program

PROFESSIONAL EXPERIENCE

RCM Technologies

Baltimore, MD

Serviceability Address Coordinator

2/2014 - Present

. Serviceability team determines if a customer can get services with

Comcast from their location.

. Utilize Comcast web application ER to process individual

serviceability tickets. Utilize AMDOCS/Cable Data to verify the

validity of Serviceability tickets.

. Perform Desktop survey referring to system maps via Google Maps, ADC

map books, Watchtower and via prints from Bentley Viewer to determine

serviceability of given address. Utilize Comcast web application ESLAM

to search for and add addresses to the billing system

. Excellent with communicating roadblocks to the Work Coordinator and

Engineer's daily, coordinate with Contractors/Vendors to get services

for the customers. Investigate customer's complaints and replies and

take appropriate action. Maintain security and confidentiality of

records.Maintain security and confidentiality of records Maintain

security and confidentiality of records

. Create tracking dispatched tickets for serviceability coordinator can

filter dispatched ticket out easier in MS Excel.

. Work fairly independently receiving a minimum of detailed supervision

and guidance, and performs various clerical and secretarial duties

requiring knowledge of office routine and an understanding of the

organization, programs, and procedure

BROWNS COMMUNICATIONS (Contractor)

Elkridge, MD

Project Manager - State of MD Department of Public Safety & Correctional

Services 1/21/13-7/2013

. I was in charge of Inmates Payphone services in 26 facilities in

Maryland. Manager Site Administrators and Technicians to service and

support the inmate telephones system.

. Manage warehouse for supplies for telephones services working with

vendors to stock supplies for each facility. Had to compliance with

regulations, laws, and policies for prison system and applying

knowledge of structure, programs, and work methods of organization for

personnel issues. Responsibilities include interviewing, hiring,

training, directing, rewarding, and discipline associates; appraising

associate performance; and resolving complaints.

(5 Site Administrators and 8 Technicians).

. Implement steps for 26 facilities where we install wiring, cabling and

cut-off switches also network interface, cross-connect, workstation

cabling and workstation set-up.

. Working with Verizon and AT&T for the T1's acceptance and system test

to complete the project. Scheduled training for all staff members for

each facilities.

. Perform field inspections of cable/fiber placement and/placing of all

the phones, pre-survey the construction areas, gather data information

for documentation for my field results.

. Outlook calendar/schedule maintenance; scheduling internal and

external meetings. Schedule System Turn-up and cutover, System Test &

Acceptance, Training for facilities staff.

. Create worksheet s in MS Excel for scheduling system turn up &

scheduling technicians work day/ Create, format and edit

correspondence, reports, databases from draft to client-ready stage;

draft responses to general inquiries word processing, photocopying,

document printing and packaging.

. Created presentations in MS PowerPoint Presentations for training of

how to use the phone system for inmates Manage workflows/milestones in

Harmony (MS project-style) database for non-customer impacting/minor

customer impacting projects for internal stakeholders (marketing,

finance, tech ops)

. Forecast/reforecast milestones based on customer needs and estimated

path completion per project staff updates

. Prepare weekly comparative analysis of project milestone data to

client database

. Payroll account maintain, review, closed and process active accounts

. Provided customer assistance with payroll questions

. Entered personnel actions, reviewing pay authorization documents, and

processing pay entitlement actions that serve as a basis for pay and

leave computation and affect the disbursement of pay; approved

timesheets

Syntek Global

Aberdeen, MD

Distributors Part Time

2/2008 -

present

. Sell XFT Xtreme Fuel Treatment to new accounts, planning the work

schedule to include calls of potential distribution.

. Train and build my distributors to have positive, productive

relationships with their customers to maintain accurate records for

all sales.

. Train all the distributions to be as accurate with pricing strategies,

including promotional pricing, making up the sale information for all

flyers. Sales data errors and make corrections to ensure accurate

account balancesand Credit Cards use keeping accurate records for the

sales; correct data for accurate account balancesdata errors and make

corrections to ensure accurate account balances data errors and make

corrections to ensure accurate account balances data errors and make

corrections to ensure accurate account balances.

. Build training for distributions in MS PowerPoint for sales, products

and trained on Syntek Global Systems on the computer.

. Supervisor 20 distributions; responsibilities include interviewing,

hiring, training, directing, rewarding, and discipline associates;

appraising associate performance; and resolving complaints

Purple Passions Travels

3/2007 -8/2010

Travel Agent / part time

Aberdeen, MD

. Responsibilities include interviewing, hiring, training, directing,

rewarding, and discipline associates; appraising associate

performance; and resolving complaints.

. Supply information and advice to clients on customs regulations,

passports, visas, currency regulations and tourist attractions, the

compiling of itineraries, the booking of flights, tours,

accommodation, car rental and general administration.

. Coordinate global and domestic travel arrangements; may involve

organizing schedules, itineraries and travel documents

. Receive visitors and assist/direct phone calls.

. Ensures clear, consistent, accurate information for customers Answers

inquiries; promote and sell products and services and close sales.

Identifies the needs of the customer, provide suggestions

and alternative options to meet and exceed those needs.

Verizon

Baltimore, MD

Regional Inventory Management

9/2002 - 12/2007

. Audited and analyzed the RECON process to complete the Central Offices

equipment inventory working with Central Office Equipment Property

(COEP) and Central Office Verification Team (CVT) and verified the

completeness of records in the COEP database with Verizon's vendors;

compose letters using correct grammar, punctuation and spelling. data

errors and make corrections to ensure accurate account balancesI

supervised 6 vendor's companies and 12 supervisors.

. Provided assistance to the Regional Inventory Management teams and

Network Operations when audits were performed

. Made barcode records accurate as possible and established in-place

cost for the newly placed equipment

. Responsible for auditing and analyzing Central Office and Outside

Plant Corrected errors for Bar Code Errors Suspense (BCES) using Clean

up Barcode System (CUBS) in TIRKS.

. Build audit records in Excel for verification / Compiles, creates and

maintains various reports, databases and charts using software

applications

. Verified Scanner, provided verification of the Console passwords and

logons, verified equipment part numbers for members of the audit

teams, and provided instructions on how to reset scanning equipment.

Reported items which included barcode results, inventory recovery

projects (both actual and identified), and transition dollars spent

and audited central offices.

. Independently assists in or leads special and ad-hoc projects related

to division and/or corporate activities worked with sprit de Corp

Coordinator for our team, 2004 & 2005 emceed the VZ-Games a Team

Building Project event which Esprit de Corp puts on each year

Mid-Atlantic Region Engineer Verizon

2000-2002

. I processed customer circuit orders and insured completion of

installation for off-net circuits for Competitive Local Exchange

Carrier (CLEC).

. Processed firm orders for Dark Fibers in Trunk Integrated Record

Keeping System (TIRKS). Provided Dark Fiber Engineering services form

for Field Survey for Retrofit/Clean Connector for the Competitive

Local Exchange Carrier (CLEC) and managed records of order completion

to ensure accurate billing and compensation in call center for Dark

Fiber.

. Designed high capacity circuits in E1 with SCID- SONET Carrie Display;

DS3-DIGITAL SIGNAL, Optical Carriers from OC-3 -OC-192 with 99% on-

time performance, which exceeded 96% objective

. Compiles, creates and maintains various reports, databases and charts

using software applications

Project Coordinator Verizon 1997-2000

. Coordinated Synchronous Optical Network (SONET) networks in the BMET

region. I scheduled and tested work groups within Verizon; Central

Office Equipment (COE), Outside Plant (OSP), BA-SSDAC, NTEC, Network

Operations Center (NOC), Common Short Code (CSC) and SDD in the call

center for testing new systems.

. Tested and did placement of cross connects in various Multiplexes

(MUX's); coordinated and tested alarms to analyze and identify

problems with a variety of engineering orders and developed

drawing/scheme for customers.

. Provided training for administrators, office and program coordinators

in the professional office setting.

. Accessed the following equipment FLM2400, 600, 150; DDM PLUS, DDM2000,

OC12, OC3; LITESPAN; NORTEL OC48; SONLEX; FT2000, DWDM -(Dense

Wavelength Division Multiplexing) and Operational Support Systems

(OSS) which included: WFA/C, TIRKS, NMA, OPS/INE, SNC2000, and Nortel

NET Manager.

. Maintained confidentiality of sensitive information and interacted

effectively using excellent interpersonal skills with individuals at

all levels of management and the public to accomplish goals.

Accomplishments:

. Turned up the first SONET Alarm testing rings for Blue Chip Customer,

MBNA & Aerotek

. Initiated the first SONET alarm for provisioning of SONET in Delaware

. Turned up Defense Information Systems Network /Cell One

Service Technician, Networks Operations

Verizon 1988-1997

. Worked Maintenance and installation for residential and business

services. Interact with customers, analyze and correct problems with

service orders.

. Technician skills includes: climbing telephone poles, different kinds

of meters.

. Repair Call Center taking calls from customers to get their phones

repaired and doing diagnosis testing of their lines also trained to

read Engineer Work Order, Scheme and Engineer Drawing.

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