Βrooke Kirklen

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**** **** ** ****** • Gary, IN 46407 • Phone: 219-***-**** or 219-***-****

Objective

To apply great training, strong vocational education, computer skills, math skills and self management skills to

areas of employment in Customer service and Adminstrative Assistant

Ability Summary

• Excellent inter-personal and effective communication skills

• Proficient in all Microsoft applications, Type 35-40 wpm

• Operate switchboard professionally and correctly

• Maintain order of files correctly

• Diligently complete any task in a timely manner as directed

• Organized, detail oriented, accurate

• Carryout other clerical, secretarial or receptionist duties as required shredding, creating

an array of bulletin board postings, conference room scheduling, photocopying, faxing, preparing

expense and monthly reports, and assisting as required with client scheduling

Professional Experience

Customer Care Center Representative

12/24/13- Current The Times Newspaper Crown Point, Indiana

• I input retention data accurately from outside vendor companies

• I gather accurate and informative feedback in a timely manner

• I provide customer service to all external and internal properties and their customers

• I handle payment issues accurately and efficiently

• I participate in direct debit conversion programs

• I increase customer sales and upgrades

• I utilize necessary forms, procedures, and computer systems

Sales Representative Chicago Marketing Chicago, IL

09/06/13-12/06/13

• I greeted and assist customers with any customer needs

• I assisted different retailers with the sales of different electronic products

• I provided affordable cable services through Directv

Toll Collector Chicago Skyway Concession Chicago, IL

06/03/2013-9/05/13

• I Observed for safety and/or security issues and take corrective actions as necessary

• I Reported to authorities all tolls collected with complete and accurate input of transactions

• I Verified each toll ticket received from patron signifying the proper class rate and axle

• I Prepared various daily reports and forms;bank deposit slip,money bag,change fund error reports

• I Followed prescribed procedures for emergency lane use; supervise U-turns,oversized vehicles,and other

unusual occurrences.

Merchandising Representative ActionLink Chicago, IL

10/16/2012-10/18/2013

• I traveled to different Best Buys stores on the East coast and in NWI Indiana to reset the floor p lans

• I assisted customers with product knowledge

• I used a planogram along with tools to reset the store floor

• I also maintained carried out Team Lead responsibilities

Security Guard Andy Frain Chicago,IL

11/27/2012-11/28/2012

• I assisted with the long Queue lines and crowd management

• I maintained clear walkways and aisles

• Controlled the entrances and movement of the store

• Escorted the store supplies and personnel

• Patrolled the building and its perimeter

General Utility Ford Motor Company Chicago, IL

09/2010 - 08/2011

• Connected HVAC plugs, applied glove boxes and sensors to Lincoln MKS and tied up loose looms

• Acquired the skills to learn 15 jobs of assembly to the Lincoln, Taurus and Explorer 2012 cars

• Performed the duties of an absent operator for the duration of their absence.

Administrative Assistant Homeless Prevention Rapid Re-housing Program Gary, IN

11/2008 - 09/2010

• Answered the switchboard, set appointments, screened phone calls, and provided

information regarding Homeless prevention.

• Processed 50 or more payment packages a day

• Processed inventory and maintained office supplies.

• Assisted with placement and payment for the homeless or displaced individuals in Lake County, Indiana.

• Typed letters, weekly and monthly reports, requisitions, and other documents using Word processing

software. Received, sorted and distributed mail

• Greeted and directed clients on how to apply for HPRP services

Student Summer Worker City Of Gary Park Department Gary, IN

06/2008 - 08/2009

• Trimmed trees and shrubbery

• Cleaned parks grounds of trash and debris

• Operated maintenance equipment including dump trucks and backhoes.

TPT/Automotive Assembly

07/2008 - 10/2008 Ford Motor Company Chicago, IL

• Performed as a team member on automotive assembly line.

• Efficiently and accurately applied antenna cables and GPS navigational systems into the IP Builds.

• Recognized for quick aptitude and ability to readily apply concept to task and noticed errors before the IP

builds left the line preventing a recall.

• Kept area stocked and cleaned before work and before leaving the building.

Student Summer Worker City of Gary Building Department Gary, IN

08/2004-08/2005

• Operate switchboard professionally and directed calls to the correct person

• Prepared and maintained files for Electrical,Plumbing,and Other inspections

• Typed notices and documented the areas in need of services

• Processed payments for business licenses

• Typed weekly reports

Student Summer Worker City of Gary General Services Gary, IN

05/2004-08/2004

• Operate switchboard correctly

• Notated areas in need of services

• Gave pertinent information regarding dumping sites

• Typed notices for the public regarding clean up

• Typed orders for areas in need of services

• Mailed letters to residents

• Maintained files in order of Addresses and zip codes

• Scheduled tree pickups on Microsoft Excel

• Scheduled clean ups by zip codes

Education and Training

06/2007 William A. Wirt High School Diploma

06/2007 Gary Area Career Center CDA in Early Childhood Education and Teachers Aide Services

Certificate

08/2008- 05/2009 Ivy Tech Community College Early Childhood Education and Nutrition

References

Name Relationship (Years Known) Phone Number

William Gillespie Former Supervisor(15 years) 219-***-****

Ada Wesson Former High school Teacher(11 Years) 219-***-****

Nancy Valentine Former Advisor(26 years) 219-***-****

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