** *****

Street,

Apt.

*

Lowell,

MA

*****

Kristen

Coy

Phone:

(603)

801-

4010

Email:

acfkwc@r.postjobfree.com

Skills/Abilities

Friendly,

enthusiastic,

motivated,

reliable,

loyal,

and

goal-

oriented.

!

Organized,

posses

excellent

time

management

skills,

as

well

as

the

ability

to

prioritize

tasks

and

meet

!

deadlines.

Ability

to

delegate

tasks

as

necessary

and

work

with

multi-

store

divisions.

!

Excellent

communication

skills

gained

through

extensive

interaction

with

the

public,

leadership

roles,

!

and

work

experience.

Computer

proficient

in

MS

Office

to

include:

Word,

Excel,

PowerPoint,

and

Outlook.

As

well

as

both

!

Windows

and

OS

X

operating

systems.

Education

BOSTON

UNIVERSITY

BOSTON,

MASSACHUSETTS

2007-

2009

Master’s

Degree

(MCJ)

–

Criminal

Justice

Coursework

included:

Crime

and

Punishment,

Criminology,

White

Collar

Crime,

Victimology

CASTLETON

STATE

COLLEGE

CASTLETON,

VERMONT

2001-

2005

Bachelor

Degree

(BA)

-

Sociology

Associate

Degree

(AAS)

-

Criminal

Justice

Coursework

included:

American

Judicial

Process,

Private

Security

&

Public

Safety,

and

Criminal

Behavior

Work

experience

MACY’S

LEOMINSTER,

MA

APRIL

2014

–

JULY

2014

Loss

Prevention

Manager

The

scope

of

responsibility

includes

asset

protection,

payroll

expense

management,

management

of

Loss

Prevention

team

and

the

directing

of

shortage

initiatives,

investigations

and

surveillances.

KEY

ACCOUNTABILITIES:

Sales

Implement,

monitor,

and

manage

store

shortage

prevention

and

awareness

programs

!

Analyze

shortage

results

and

formulate

preventative

action

plans

!

Manage

and

monitor

internal

and

external

case

productivity

and

recoveries;

conduct

investigations

when

!

necessary

Develop,

implement

and

validate

new

programs

and

procedures

to

reduce

shortage

and

investigate

internal

and

!

external

theft

through

use

of

systems

and

surveillance

Establish

high

level

of

shortage

awareness

and

effectiveness

determined

by

audit

results

!

Customer

Role

model

exemplary

service,

lead

Loss

Prevention

team

to

provide

an

outstanding

shopping

experience

!

Ensure

selling

floor

security

standards

are

maintained

!

Clearly

communicate

store

and

company

shortage

and

loss

prevention

objectives

to

ensure

both

Store

!

Executives

and

Associates

are

informed

and

knowledgeable

Develop

a

positive

partnership

with

all

Executives

and

Associates

to

make

shortage

awareness

a

priority

!

Maintain

safety

awareness

and

a

safe

shopping

and

work

environment

for

customers

and

Associates

!

Conduct

Loss

Prevention

audits;

review

for

corrective

action

opportunities

!

People

Recruit

and

select

qualified

loss

prevention

Associates

!

Train,

motivate

and

develop

loss

prevention

team

to

reach

their

fullest

potential

and

to

maximize

business

!

opportunities

Address

Associate

concerns

in

a

reasonable

and

fair

manner,

consistent

with

the

values

expected

by

Macy’s

!

Ensure

that

all

procedures,

policies,

exposure

standards

and

shortage

awareness

are

thoroughly

understood

by

!

team

KOHL’S

BEDFORD,

NEW

HAMPSHIRE

NOV.

2011

–

SEPT.

2013

Loss

Prevention

Supervisor

Supervision

&

Training

Supervises

Loss

Prevention

associates;

assigns

tasks,

communicates

policies,

and

trains

new

Loss

!

Prevention

associates.

Coaches

and

counsels

Loss

Prevention

associates;

assists

in

writing

performance

appraisals.

Creates

!

Loss

Prevention

department

work

schedules,

ensuring

schedules

provide

proper

coverage

and

are

within

the

payroll

expense

plan.

Operational,

Shortage,

Safety

Controls

&

Awareness

Conducts

assessments

of

operational

and

shortage

control

procedures

to

monitor

store

compliance

!

and

inventory

shortage

and

Unit

System

Accuracy

(USA)

performance

trends.

Reviews

various

exception

reports

to

identify

and

resolve

inventory

shortage

and

USA

opportunities.

!

Develops

and

implements

shortage

control

awareness

programs

distributed

by

corporate.

!

Participates

in

Store

Shortage

Control

(ISAC)

and

Safety

Awareness

meetings.

!

Internal

&

External

Theft

Deterrence

&

Awareness

Responsible

for

development

and

implementation

of

theft

prevention

programs

for

the

store.

!

Monitors

register

variances

and

works

with

store

management

to

address

procedural

errors

and

!

dishonesty

of

associates

through

conducting

internal

investigations.

Oversees

the

store’s

Electronic

Article

Surveillance

(EAS)

program,

measuring

compliance

with

tagging

!

and

raises

awareness

with

point

of

sale

associates.

Conducts

surveillance

and

apprehension

of

external

theft

suspects.

!

Completes

all

statistical

and

incident

reports,

and

maintains

all

apprehension/investigation

records.

!

Develops

and

maintains

knowledge

and

use

of

Closed

Circuit

Television

(CCTV)

surveillance

!

equipment.

SAVE-

A-

LOT

GULF

COAST

REGION

FEB

–

APRIL

2013

District

Shrink

Prevention

Manager

Promote

the

adherence

to

company

policies

and

procedures;

report

and

noted

deficiencies

as

•

appropriate.

Conduct

regular

corporate

store

and

Distribution

Center

shrink

evaluations,

insuring

compliance

of

all

•

processes

related

to

shrink

reduction,

loss

controls

and

physical

security;

assist

in

follow-

-

up

action

plans

as

needed.

Assist

in

the

development

and

implementation

of

proactive

loss

prevention

and

shrink

reduction

•

initiatives

and

strategies

for

corporate

stores.

Conduct

regular

Business

Unit

and

Distribution

Center

Work

Place

Violence

training

sessions.

•

Monitor

in-

-

store

security

programs

(where

applicable),

and

make

recommendations

to

ensure

•

effectiveness.

Ensure

proper

maintenance

of

security

equipment

and

processes

designed

to

protect

Customers,

•

Associates

and

Company

Assets.

Assist

in

the

training

of

store

management

and

associates

in

the

areas

of,

but

not

limited

to

shrink

•

awareness,

internal

and

external

theft,

and

serious

incident

awareness.

Data

mine

on

Shrink

Prevention

systems

to

identify

store

control

failures

that

may

require

corrective

•

action

and/or

retraining.

Prepare

documentation

through

exception

reporting

systems,

video

systems,

point

of

sale

systems,

and

•

other

data

systems

as

evidence

for

investigations

and

prosecution.

As

needed,

testify

in

court

as

the

company

expert

on

the

data

reports

used

in

investigations.

Work

closely

with

Business

Unit

Directors,

District

Managers,

Store

Managers

and

Human

Resource

•

Managers.

Maintain

formal

and

informal

channels

of

communications

though

the

organization.

Act

as

liaison

with

•

Government

Agencies,

Law

Enforcement

Agencies,

Community

groups,

Judicial

Agencies,

etc.

SHAW’S

SUPERMARKET

–

LOSS

PREVENTION

SOUTHERN

NH

JULY

2005

–

NOV.

2011

Loss

Prevention

Specialist

Identify

internal

and

external

theft

and

fraud

using

devices

such

as

CCTV

systems

and

floor

walking.

!

Coordinated

internal

and

external

investigations

while

following

Shaw’s

Loss

Prevention

policies

and

!

guidelines

to

include

timely

report

writing,

accurate

record

keeping,

and

case

evidence

storage.

Performed

day

and

overnight

surveillances

of

both

internal

and

external

theft.

!

Experience

working

with

members

of

store

management,

different

departments

throughout

Shaw’s

!

Supermarkets,

and

various

police

departments.

Knowledge

of

auditing

to

include:

risk

safety,

food

safety,

and

Electronic

Article

System

(EAS)

!

compliance,

key

management,

and

core

replacements.

Ensure

that

the

Closed

Circuit

Television

(CCTV)

and

EAS

systems

in

all

New

Hampshire

South

District

!

stores

are

operational,

and

places

services

calls

for

systems

that

are

non-

operational.

Responsible

for

training

new

Loss

Prevention

Specialists

and

Shaw’s

associates

on

various

Loss

!

Prevention

programs.

Assisted

in

implementing

Loss

Prevention

programs

such

as:

Pilferage

Barrel

program,

Electronic

!

Article

Surveillance

and

wine

wrapping,

weekly

vendor

checks,

refund

reviews,

and

monthly

Digital

Video

Reviews.

Organizations

Member

of

Phi

Eta

Sigma

since

2001

!

Justice

of

College

Court,

Castleton

State

College

!

Professional

achievements

Ranked

number

1

in

Kohl’s

Region

3

for

Internal

investigations

completed

for

2012

!

Ranked

second

for

highest

Internal

case

dollar

amount

in

2012

!

Ranked

seventh

for

the

highest

number

of

Internal

investigations

completed

throughout

all

of

Kohl’s

for

2012

!

Contact this candidate