Lilian Mbekenyi

**** ******** *****, *** *******, TX 78240

512-***-****

acfkw0@r.postjobfree.com

Customer Service Specialist

Specializing in IT, Sales and Infrastructure Inbound and post sale support

Detail oriented, customer eccentric and result oriented.

8 years of customer support in national and multinational corporations in several sectors

Overview

of activity.

Achieved superstar awards from two previous employers.

Areas of Expertise

Microsoft Office suite

•

1. Citrix

2. Chat support

3. Training and development specialist; teaching instructor

Konsitent Travel

2009

Professional

Present

Experience

Client Facing Supervisor

1. Escalation Manager for Konsistent Travel

2. GIRA instructor

3. Inbound calls

Orange Cameroun SA 2007

2009

First Line Inbound Manager

1. Supervised Inbound calls for Southwest Province, Cameroon

2. Worked with Enterprise Messaging to help develop scripting for

the outbound team

3. Orientation support for new recruits.

MTN Cameroon 2005

2007

Customer Service Specialist

• Assisted users of the voice and Internet service understand new offers

• Mitigated issues resulting from outages

• Explained the billing methodology

• Called targeted French language and English language costumers with

new offers.

University of Yaounde II, Cameroon

Education &

Qualifications Undergraduate work in Law and communications

ExpertRating.com

Certification in Technical Writing

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