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Customer Service Technician

Location:
Houston, TX
Salary:
32,000
Posted:
August 25, 2014

Contact this candidate

Resume:

George Randolph, Jr. Cell # 971-***-****

George Randolph, Jr.

*** ********* **.

Shenandoah, TX. 77381

Phone: 971-***-****

E-mail: acfkua@r.postjobfree.com

Career Objective

I am aspiring for a bright and challenging Entry level career in any Technology field, which would enable

me to emerge myself in the trends and technologies of the future.

Education

August 1994 – May 1998 Galveston Ball High School

December 2010 - 2012 ITT Technical Institute

Associate of Applied Science Computer Network Systems Degree

Educational Skills

I have performed adds and changes to workstations, laptops, peripherals, network devices and cabling in

an active directory environment and support of user profiles and devices in active directory. I have

distributed the authorized software which was mainly all versions of the Microsoft Office suite and other

standard packages on equipment running Linux, Windows Server 2003 / 2008, Windows 2000, XP, Vista

& Windows 7 operating systems. Also I can take new equipment or software and quickly learn it, install

it, provide initial training for users, and support it if any changes or issues come up later. I have taken

courses for advanced structured cabling, understanding of computer hardware and software, including

installation, configuration, management, troubleshooting, and support.

TECHNICAL SKILLS

Hardware - HP servers - HP ProLiant, HP ProLiant BL blades, HP ProLiant DL, HP ProLiant ML, HP

ProLiant Scalable Systems, HP ProLiant Micro Server. And multiple desktops, laptops and tablets.

Server Software - Linux, Unix, Fedora, Red Hat, Microsoft Windows Server 2000, 2003, 2008, IIS

VMware ESX server, VMware Player, Microsoft 2003 and 2000 Active directory, Microsoft Exchange

2003 and 2007 and Microsoft SQL, Virtual Box.

OS Software - Windows 9x, NT, 2000, XP, Vista and 7, Linux Ubuntu, Fedora, Ubuntu, open SUSE,

Debian, Slack ware, Gentoo, Cent OS, PC Linux OS, SharePoint and Citrix.

Other Software - Raptor, HTML scripting, Microsoft Office 2003 thru 2010

I have also obtained my OSHA 10 safety card

6014 Almeda Genoa Rd. 77048 TX, Houston Email – acfkua@r.postjobfree.com

George Randolph, Jr. Cell # 971-***-****

Work Experience

Client Asset Refresh Engineer / Warehouse Associate

Insight Global / HP Enterprise Services / Shell

March 2014 -

I perform data migrations, software imaging, stage laptop and PC assets, data wipes, opening and closing

ticket orders for Shell and on the warehouse side storing, shipping and receiving shell assets as well as

phasing out old assets. Also some basic spread sheet and clerical work.

Installation Technician

Stagelight

January 2014 - March 2014

I have experience with venue renovations and construction, building pipe grids, running light boards,

setting up lights and focus lighting, for theaters, educational intuitions, houses of worship, trade shows

and TV & film.

AV technician

LD Systems

June 2013 - December 2013 (7 months)

I have experience with advance AV rack building, cabling and cable pulls, soldering, projector and

speaker hangs, wall mounting monitor’s and conference table installs, also AMX gear programing and

Polycom installs and some light production.

Imaging technician / manufacturing technician VI

Synova contracted / Hewlett Packard

June 2012 - December 2012 (7 months)

I started out with the company building multiple server types, HP ProLiant, HP ProLiant BL blades, HP

ProLiant DL, HP ProLiant ML, HP ProLiant Scalable Systems, HP ProLiant Micro Server, rack building

and later manufacturing, cabling, and fault testing custom order servers for companies and governments

across the globe and adding OS’s and customer specific software on the servers at HP in CIA (Custom

Install Area) location.

Computer Tech

Office Depot

July 2011 - November 2011 (5 months)

I implemented effective customer satisfaction strategies by identifying and eliminating the root causes of

customer pc and printer problems and I also conducted floor sales of software, PC’s, printers and office

supplies and furniture.

6014 Almeda Genoa Rd. 77048 TX, Houston Email – acfkua@r.postjobfree.com

George Randolph, Jr. Cell # 971-***-****

Stage Hand Production Tech

Upstage Center

January 2010 - October 2011 (1 year 10 months)

January 2013 - Present

I am performing installation of cables, scaffolding, lighting, audio, projectors and risers for concert

venues. I am also a certified fork driver.

Back-room coordinator / assembly

Wal-Mart

December 2007 - February 2010 (2 years 3 months)

I was responsible for orchestrating receipts of warehouse trucks and managing the process of the

merchandise. Organizing and rotating back stock for easy replenishment. Maintaining cleanliness and

organizational standards throughout the back-room, courteous customer service and communication with

management and store Associates. Unloading the trucks and organizing the products for floor sales.

6014 Almeda Genoa Rd. 77048 TX, Houston Email – acfkua@r.postjobfree.com



Contact this candidate