AMY M ART I N

**** ******* ****** *****

813-***-****

Parrish, FL 34219

acfktk@r.postjobfree.com

OBJECT I V E

Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem

solving skills. Adept at providing exemplary customer service, mentoring other employees, and achieving all company

goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded

background in optimizing internal performance.

SUM MARY OF QUAL I F ICAT IONS

• 16 years of customer service experience with a focus in the hospitality, tourism and health/wellness industries.

• Strong interpersonal skills and keen ability in solution based problem solving.

• Self-motivated and organized professional able to handle demanding schedules, multi-tasking and shifting

p riorities.

• Approachable team leader with experience in mentoring team members with a focus on achievement of company

goals.

• Computer proficiency in Microsoft Office, Breeze, Travis, Lawson, Pro Solutions, Millenium, Medisoft, Office

Hours, etc.

PROFESSIONAL EXPER I E NCE

CUSTOMER SERVICE

• Elemis Spa - M aintained and grew affluent client base through demonstration of exceptional service and

participation in sales and marketing events, educational seminars and community activities.

• Washington Duke Inn & Golf Club – Worked with clients from conception to post event to ensure exemplary

service.

• Body in Balance Physical Therapy - Operated front desk reception by handling all scheduling,

registering, verifying insurance and collecting co-pays including daily data entry into Medisoft.

• Manatee County YMCA - Conducting informative tours, fitness orientations, membership sales to

welcome members and their guests visiting and handling all camper sign-ins and supporting staff during

Summer Camp 2014.

M ANAGEMENT

• Red Leaf Salon and Spa - M anaged operations and directed and trained 25 employees including

overseeing front desk operations, bookings, and retail and treatment sales for over 10 product lines.

• Washington Duke Inn and Golf Club - P lanned, organized and executed events ranging from 15 to 1,000+

a ttendees and served as liaison to all operational departments.

•The Fountains Resource Center - Served as COBRA Administrator and FSA Account Manager and

developed a corporate database for 3,000+ associates for the resource center and their 19 communities.

•National Golf Foundation - M anaged data collection and accounts receivable for the Accounting and

Research department.

SALES & MARKETING

• Elemis Spa - Exceeded monthly retail sales goals by 50%.

• Red Leaf Salon & Spa - I mplemented new marketing initiatives and increased sales and client base.

• Manatee County YMCA - C reated T he Y Footprints to Healthy L iving f i tness department monthly news

board to inspire members with fitness tips, healthy eating ideas and lifestyle changes.

WORK H ISTORY

2011 – Present F itness Attendant/Membership Sales Manatee County YMCA

Parrish, FL

2010 – 2011 Medical Receptionist Body in Balance Physical Therapy Bradenton, FL

2007 – 2010 Homemaker/Childcare Provider

2005 – 2007 D irector of Salon & Spa Operations Red Leaf Salon & Spa B radenton, FL

2004 – 2005 Salon & Spa Coordinator/Aesthetician Elemis Spa Coral Gables,

FL

2002 – 2004 F light Attendant A merican Airlines Miami, FL

2000 – 2002 Benefits Coordinator T he Fountains Resource Center Tucson, AZ

1999 – 2000 Accounting & Research Assistant National Golf Foundation

Jupiter, FL

1998 – 1999 Sales & Catering Assistant Washington Duke Inn & Golf Club Durham, NC

E DUCAT ION/CERT I F ICAT IONS

AS Culinary Arts Johnson & Wales University, Miami, Florida

Cert. Skin Care Facial Specialist Florida College of Natural Health, Miami, Florida

Flight Attendant Certification American Airlines, Dallas, TX

Wellness Coach Certification Y MCA Training, Parrish, Florida

CPR and First Aid Certification A merican Safety & Health Institute, Parrish, Florida

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