Senior *** Farveu Crest . Murphy NC *****

Phone 828-***-**** . E-mail acfkjj@r.postjobfree.com

Susan Gaynor

Objective

Obtain a challenging freelance editing position

with a professional and respected organization.

Summary of qualifications

Over 14 years of quality editing and

writing service for a Fortune 500

Company.

Outstanding professional,

results-oriented editing and writing for

a variety of written documents and

projects.

Expertise and knowledge of Chicago, APA

and MLA styles.

English teaching experience on the

secondary and college levels.

Professional experience

May 1998 - October 2012 JPMorgan Chase

Columbus, Ohio

Senior Editor

Edited high-level documentation for approval

and use by management and government agencies.

Developed and wrote the Chase Home Lending

Style Guide standards for writing and

formatting of all written customer

correspondence and procedures.

Implemented the use of the Chase Home Lending

Style Guide, including ongoing facilitation of

training for over 1,000 employees.

Wrote and edited over 5,000 departmental

customer letter templates for use by research

departments.

Developed and implemented audit process for

quality review of all research departments'

customer response letters.

Reviewed and edited all scripted KANA email

responses to customers' email inquiries.

Education

Marshall University Huntington, West Virginia

Bachelor of Arts Degree, English and Communications

Ohio University

Athens, Ohio

32 Graduate Hours, English and Theatre

The Ohio State University

Columbus, Ohio

12 Graduate Hours, English and Secondary Education

Marshall University

Huntington, West Virginia

32 Graduate

Hours, English

Graduate Teaching

Assistant

University of

Phoenix

18 Graduate Hours

toward MBA

REFERENCES

Nancy Sterling-Dalton, Vice President, JPMorgan Chase

512-***-****

Bruce Mann, Assistant Vice President, JPMorgan Chase

614-***-****

Ada H. Achmoody, Sr. Communications Analyst (Writer), JPMorgan Chase

614-***-****

Susan Sather, Sr. Ops Analyst (Writer/Editor), JPMorgan Chase

614-***-****

Further references available upon request.

Contact this candidate