Kemar Wolliston

**** *.*. **** **, Sunrise, FL **313

954-***-****

acfki9@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL/ COLLECTIONS SUPERVISOR

More than 4 years’ successful experience in customer service and support

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Profile

with recognized strengths in account maintenance, problem solving and

trouble shooting, sales staff support, and planning/implementing proactive

procedures and systems to avoid problems in the first place.

1. Possess solid computer skills.

2. Excellent working knowledge using both IBM and Mac systems;

Microsoft Excel, WordPerfect, Microsoft Word, PowerPoint.

3. Ability to train, motivate, and supervise customer service employees.

4. A team player, acknowledged as “Total Quality Customer Service

Professional.”

5. Develop plan, conduct audits and variance analyses, and

maintain/update accurate inventories.

Increased dollar amount collected by 15% in the last six months.

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Synopsis of Achievements

1. Proactive planning led to notable increase in morale in all departments.

2. Created customer satisfaction survey, drastically reducing potential

problems.

Access Financial 2013

Employment

Present

Collections Supervisor

1. Oversee 15 collection representatives, responsible for

more than 1500 individual accounts.

1. Train and support each collection agent in the recovery

process.

2. Daily audits on charged off and return item accounts.

3. Effectively process and post payments to individual

accounts.

American Van Lines 2010 2013

Account Manager/ Dispatcher

2. Effectively planned and created profitable routes for

interstate drivers

4. Maintain the Com data balance at or below the required

daily average

5. Quickly and effectively solve customer challenges.

6. Maintain quality control/satisfaction records, constantly

seeking new ways to improve the customer service

experience.

Whiddon Rodgers, Ft. Lauderdale, FL 2001

Education

High School Diploma

References Furnished Upon Request

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