Q uentin T. Lewis

*** ***** ****, #****

Coconut Creek, FL 33063

919-***-****

acfki3@r.postjobfree.com

EDUCATION

NC A&T State University, Greensboro, NC

M.S., Adult Education

University of North Carolina, Greensboro NC

B.S., Textile Products Marketing

RELATED EXPERIENCE

Center for Creative Leadership, Greensboro, NC 2012-

Present

Independent Consultant

• Facilitated leadership training courses

• Presented material that was inspiring and dynamic

United Dominion Realty, Greensboro, NC 2003 – 2004

Community Coordinator:

• Provided high quality resident and customer service

• Organized educational and social events

• Assisted with overall community operations

• Coordinated resident retention programs

Alliance Residential Management, Greensboro, NC 2000 – 2002

Community Assistant:

• Improved and strengthened resident and customer service efforts

• Responded to residents’ needs efficiently and effectively

• Operated and supervised a residential community

VOLUNTEER EXPERIENCE

Center for Creative Leadership, Greensboro, NC 2012-

Present

• Assisted with Golden LEAF Scholars leadership program

PROFESSIONAL WORK HISTORY

Schurman Retail Group, Durham, NC 2013-Present

Selling Supervisor

• Grew store profits

• Developed exceptional customer services

• Responsible for store management

Luxottica, Inc. (Sunglass Hut), Greensboro, NC 2012-2014

Sales Supervisor

• Consulted with customers in order to determine appropriate needs

• Educated customers about products and services

• Maintained store operations

• Recognized for consistently exceeding sales goals

American Express, Greensboro, NC 2004 – 2011

Quality Analyst:

• Evaluated data and identified common procedural opportunities

• Analyzed customer service and sales calls

• Provided necessary coaching and feedback

Training and Development Coach:

• Facilitated training modules

• Developed action plans

• Presented training material in exciting and creative ways

• Provided feedback and coaching sessions

Small Business Consultant:

• Consulted with clients in order to determine appropriate needs

• Delivered extraordinary customer service

• Excelled in sales, having consistently high closing rates

• Ensured each call was handled professionally and appropriately

Cargo Kids, Greensboro, NC 2002 – 2003

Assistant Manager (Senior Sales Associate):

• Designed and implemented training program.

• Transformed the atmosphere and dynamic of store

• Maintained store operations

• Ensured all customers received unparalleled customer service

Contact this candidate