VITO F. CUCUZZA JR.

917-***-****

**** ** **** ****** **.Lauderdale FL.33312

EXPERIENCE

Macy's New

York, NY

Sales Associate 2010 -

2013

Polo Specialist.

Provided excellent customer service.

Maintained inventory control as well as high standards required for

appearance of sales floor.

Trained and mentored Junior Associates in quality customer service that

Polo required.

Boston Fish Market Staten

Island, NY

Owner 1976 -

2009

Coordinate operations.

Maintain overview of works-in-progress to produce at optimum efficiency.

Handled all Accounts Receivable, Payable and Inventory.

Purchase products, handled fish sales and set up displays.

Excellent customer service.

Budget each project, motivate artistic staff and typesetters to meet

deadlines and maintain within cost-efficient parameters.

Met and exceeded assigned quotas.

Maintained customer information databases.

Resolved escalated customer issues that front-line staff members count not

handle, sometimes involving state sales managers.

Trained employees and handled other storefront responsibilities such as

cash handling, accounts receivable, accounts payable and all retail store

transactions.

Communicated with consumers and businesses in choosing correct plans and

equipment for their needs and budget.

JWP Computer Inc. New

York, NY

Computer Tech 1987 -

1993

Help Desk Operator - Technical Support, Diagnostics, Troubleshooting,

Software and Hardware issues.

Hardware installation and upgrades - Motherboards, Processors, RAM,

Graphics cards, Sound cards, Modems (wireless a., b., g.: dial-up, high-

speed), Parallel cards and full system builds.

System Diagnostic - Hardware and software as well as OS Troubleshooting.

VITO F. CUCUZZA JR.

Page No. 2

JWP Computer Inc. (Cont'd) New

York, NY

Computer Tech 1987 -

1993

Technician Coordinator - managed time, workload and priorities for 10

technicians.

Laptop Diagnostic and Repair - Dell, Sony, Hewlett Packard, Fry's, Apple,

Macintosh and most other brands.

Data Back-up and Recovery - Restored date, OS, files, images, MO3, MPEG,

documents, drivers and configurations.

EDUCATION

Susan E. Wagner

Staten Island, NY

High School Diploma 1980

-1984

DeVry Technical

Woodbridge, NJ

Electronic Technician

1986

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