Lisandra Zeno

*** **** *****

Kissimmee, Florida 34759

413-***-****

acfk9s@r.postjobfree.com

Assistant Property Manager

Profile

• Five (5) years’ successful experience in customer service and support with

recognized strengths in account maintenance, problem-solving and trouble-

shooting, planning/implementing proactive procedures and systems to avoid

problems in the first place.

• Possess solid computer skills.

• Excellent working knowledge using Microsoft Excel, Microsoft Word, Microsoft

Outlook, Yardi and Classic.

• Ability to supervise maintenance employees.

Synopsis of Achievements

• Increased by 95% the occupancy of managed properties

• Increase by 90% property rent collections.

• Ability to perform proper maintenance and condition of the property.

• Ability to input all calls and maintained database and service logs.

• Ability to work with all levels of management including maintenance members,

contractors and property inspectors.

• Complete understanding of building systems.

• Good communication skills.

• Positive attitude and enthusiastic.

Employment

HAP Housing - Assistant Property Manager October 2009 - Present

322 Main Street

Holyoke, MA01105

Supervisor –Susan Mathews

Phone: 413-***-****

Position Summary:

• Provide support to the Property Manager to maintain compliance with applicable

regulations and lender requirements. Works with the Property Manager in the

achievement of property goals.

Essential Functions/Position Responsibilities:

• Certify tenant income accurately and timely, ensure that all documentation is

complete and accurate in order to determine eligibility and ensure program

compliance;

• Maintain tenant files, track and prepare files for annual renewal and recertification

process;

• Prepare and submit all recertification’s to Property Manager for review and final

approval;

• Forward non cooperative recertification cases to designated attorney;

• Perform all unit inspections for assigned properties;

• Assist the Property Manager in achieving occupancy goals through tenant

retention, marketing, leasing and rent collection;

• Monitor monthly receivables, prepare 30-day notices and agreements, pursue

eviction/termination as necessary;

• Assist the Property Manager to develop and maintain property budgets;

• Assist Property Manager in preparation for audits and compliance monitoring;

• Provide administrative support to Property Manager and other HAP departments in

support of the achievement of department and organizational goals;

• Ensure the security and protection of private tenant records and documents in

accordance with all applicable standards, rules, policies and regulations;

• Maintain strong, collaborative relationships with internal staff and departments,

owners, community groups, funding sources, and other housing related

departments or agencies to achieve goals;

• Proactively identify and inform the Property Manager or Assistant Director of any

issues that may adversely affect the department or organization;

Perform other duties as assigned. Knowledge of Tax Credits, Rural Development and HUD

regulations

Jarvis Heights Apartments - Rental Agent 2007 – 2009

#5 Jarvis Drive

Holyoke, MA 01040

413-***-****

• Move in and move out, turned over and work orders. Proper follow up to work orders,

market calculations and process section 8 documentation and Rental collection;

• Visited assigned properties to meet tenants and vendors, monitor condition of property.

Education

Holyoke Community College 2006 – 2008

Human Services

Certifications:

Fair Housing/504 workshop, October 2011; Spectrum C3P (Low Income Housing Tax Credit

Program), June 2009; Spectrum C4P (Low income Housing Tax Credit Program) January 2013

References Furnished Upon Request

Contact this candidate