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Customer Service Quality Assurance

Location:
Broken Arrow, OK
Posted:
August 25, 2014

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Resume:

Mark Phillips *

Candidate: Mark D Phillips 918-***-****

acfk6t@r.postjobfree.com

• Looking for an opportunity to further my career in the Instrumentation field, where I can make a

positive impact on the company to help grow your business

Professional Skills:

• • Instrumentation •

Bachelor of Technology Electronic Assembly

Technician

• • •

Associate Applied Science Electrical/Electronics Help Desk/Customer Service

• • •

Multimeter Oscilloscope Read Wiring Diagrams

• • •

Quality Assurance Safety Fork Lift Operator

Software Skills:

• • Lab view • Delta V

PLC Programming

• • Raptor Programming • LogixPro

Siemens

• • Microsoft project • MultiSim

Project Management

• • Solid Works • Automation Studios

AutoCad

Professional Experience:

08/2010 – 04/2014 Attended Oklahoma State University Institute of Technology

National Steak & Poultry Trouble Shot & repaired electronic & Mechanical components of

09/2013 – 12/2013 Packing & conveyers systems

Maintenance Mechanic Kept the Multiple lines running saving the company $5000.00 per

Internship for BT Degree hour Cost of being broke down.

• Repaired various weight scales as well as metal detectors.

Centurion Games Setup inventory control program that cut down theft by 30%

08/2009 – 06/2010 Repaired over 200 touch screen monitors that saved the company

Janitor/Warehouse/Game Technician The replacement cost of over $80,000

DaPro Rubber Was able to increase output assembly of HP printer cartridge by

30%

12/2007 -06/2009 Was able to increase the output injection molding presses by 10%

Machine Operator/Press Operator

Decision One/Alorica Cut repair tickets rejection rate by 80% through my QC efforts

07/2004 – 07/2007 Received 5 quality awards for customer service for Sprint, UPS-SCS

Help Desk Agent And Acer Computer help desk

Correction Corp of America Supervised 94 inmates on each POD

02/2003 – 10/2003 Was chosen to supervise inmate medical and facility work crews

Corrections Officer Increased clothing issue and storage of inmate clothing

efficiency by 25%

Micahtek Was able to complete remodel desk for call center 5 days ahead

03/2001 – 12/2002 of Schedule

Phone Agent/ Shipping Receiving Supervised shipping/receiving dock

Clerk Reduced stock check in time by 15%

Worked at MEI & Micahtek same Reduced sheading time of out dated material by 15%

time

MEI day shift Micahtek 2nd shift.

Mark Phillips 2

MEI Labels Reduced wasted paper stock by 20%

10/2000 – 02/2002 Rebuilt 650 Webtron press, saved the company$35,000 replacement

cost

1st Data Corp Received 6 Customer Service awards for Metris, USAA, Partner’s

1st,

04/1997 – 09/2000 And Wachovia credit card processing

Customer Service/Y2K Tester Was chosen to be 1 of 6 Reps to test for Y2K software compliance

• Designed and implanted software accountability records for over

3000

Pieces of software that was used company wide

• Designed a data based program through Excel, and Access to

replace a

Non-compliant software tracker program that the training dept.

use,

saved the company over $25,000 in software purchase and licensing

• Was awarded $2000 bonus for account retention for customer

service

U.S. Navy Reserve Held various roles/jobs while in U.S. Navy Reserves including 6months

• Spent 22 years in Navy, retired in 1999,

11/1976 – 01/1999

• Telecommunication/Teletype Repair/ Copier Repair

U.S. Navy Was Quality Control/ Quality Assurance Petty officer

Radioman 1st Class Petty Officer E-6 Was Safety Petty officer

Top Secret Clearance Was 3-M Coordinator (Maintenance Material Management)

• Was 1 of 5 Reservist to qualify for Enlisted Surface Warfare

• Supervised and wrote evaluations for over 200 drilling reservist

• Was considered as a subject matter expert, and taught training

classes

Education:

Oklahoma State University - IT Okmulgee, Ok Institution GPA 3.2 BT Instrumentation 2014

Oklahoma State University - IT Okmulgee, OK AAS Electrical/Electronics 2013

Liberty Christian College College, Pensacola, FL Completed 72 hours No Degree

Notable Classes:

• • •

College Algebra Intro to Nanotechnology Hydraulics/Pneumatics

• • •

Physics I &II Motors and Controls Electronic Devices &

Standards

• • •

AC & DC Electronics Digital Circuits Programmable Logic

Controllers

• • •

Calculus I & II Chemistry I Electronic Control Devices

• • •

Trigonometry Process Measurement & Control Heat Transfer & Fluid

Mechanics

• • •

Project Management Technical Writing SCADA

Clubs/Memberships:

• • •

Phi Theta Kappa Student Veteran Associations

International Society Of Automation

(Required 3.5 to join)

Mark Phillips 3



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