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Sales Customer Service

Location:
United States
Posted:
August 25, 2014

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Resume:

Laurie L. Elkes

**** ***** **** **** **. *****

813-***-****

acfk3n@r.postjobfree.com?

OBJECTIVE

To secure a challenging management position offering opportunities to earn

advancement based on my contributions to the company.?

SUMMARY

Passionate and dynamic professional with proven results and over 25 years

of selling and training experience. Demonstrated leadership excellence by

the recruitment and development of exceptionally engaged and accountable

teams which satisfy customers beyond expectations, creatively merchandised

products to maximize profit margins, and achieved gross sales in the top

25% of the business unit.

PROFESSIONAL EXPERIENCE?

Brighton Collectibles

Key Holder

November 2012 - Present (2 years) Tampa, FL

Accountable for assisting in the day to day operations of a 1.7 million

dollar leather handbag and jewelry retail establishment including visual

merchandising, recruiting, training and retaining top store talent,

inventory and shrinkage control, and the strategic initiatives to attain

P/L targets detailed below.

.Developed high performance teams; provided world class customer service;

exceeded financial performance goals (14.3% comp increase FY 2013, 7.1%

comp increase YTD FY 2014)

.Personally accountable for consistently contributing 25% of stores overall

sales every month

.Developed private afterhours promotions: Girlfriend parties, VIP

appointments and events, Partnered with local charities for philanthropic

events (contributing more than $45,000 in additional business 2013-2014

YTD)

.Hand chosen by Home Office to be a guest speaker at regional and country-

wide seminars for increasing stores handbag sales by 41%

Honors: National Handbag Contest winner July 2013 and May 2014

Cole Haan

Handbag Specialist

July 2012 - November 2012 (4 months) Tampa, FL

Responsible for the training and development of the sales team specializing

in handbags. Created daily incentives to motivate team to increasing

sales.

.Excelled in customer and employee relations; Possessing superior

communications skills and able to resolve problems quickly

.Increased handbag sales by 77% from previous year in only 4 months

.Recruited by Brighton based upon sales results

Avon

Sr. Executive Team Leader

February 2009 - June 2012 (3 years, 4 months) State of Florida

Responsible for recruiting, training, and developing highly engaging teams

focused on selling and increasing the movement of product. Focused on

business development through marketing strategies, sales meetings, and

promotional events. Created motivational strategies and contests to

inspire team and encourage product movement.

.Lead team to become the highest volume of product moved in the Florida

Market (produced over $1,000,000 in sales per year)

.Established promotional events: Hosted fashion shows bringing in more than

500 attendees, Participated in trade shows, vendor fairs, and bridal shows

to generate new business, Partnered with local small boutiques to lunch new

product lines.

Honors: President's Club Sales Member 2009-2012, Circle of Excellence Award

2009-2012

PROFESSIONAL REFERENCES

Amy Flori - AVON Products, Inc. ~District Sales Manager (New York, New

York) 813-***-****

Jordan Ray - Brighton Collectibles - Store Manager (Wesley Chapel, Florida)

941-***-****

Martha Malott - Brighton Collectibles - District Manager (Tampa, Florida)

727-***-****

Expanded resume' and additional references available



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