Brenda J. Rosser

**** *. ****** ****

Memphis, TN 38125

901-***-**** H 901-***-**** M

E-mail: acfk1e@r.postjobfree.com

OVERVIEW

Experienced senior analyst and team player valued in multiple Fortune 100

companies. Skills include data analysis, application support, and solution

development with mainstream ERP environments in manufacturing and corporate

environments. Intangibles consist of organization, integrity, and

sustained high performance in pressure situations.

SKILLS SUMMARY

Data Analysis MS Excel

JDE Model N

Project Coordination Account Management Amtech

Synapse

Application Support Data Validation

Concierge Live WorkF low

Callidus Software MS Word SAP

/Customer & Material Master Accuplus

PROFESSIONAL EXPERIENCE

FEDEX, Memphis, TN

Mar 2014 - Present

Sales Programs & Events, Business Analyst/Contractor

. Troubleshoot user issues with the Concierge Live business application.

. Interact with business partners and/or IT staff to gather and document

information related to requirements and/or software testing.

. Gather information from multiple sources and independently sorts low

to medium complexity business issues to recommend appropriate

direction.

. Analyze business processes and associates them to software

deliverables.

. Develop and/or execute test scripts against requirements.

. Draft and review documentation in compliance with the FedEx global

development process.

. Develop and/or maintain a business model that reflects current

processes and business rules.

ROCK TENN, Olive Branch, MS

Aug 2013 - Mar 2014

Pre-Pricing Specialist

. Manage and process all requests for quotations (RFQ's) in a timely

basis.

. Create new item standard cost estimates and any required re-pricing of

current items due to changes from original specifications

/requirements in Kiwi ESP or changes in manufacturing processes from

earlier quotes .

. Utilize the Pricing Excellence tools to develop and provide pricing

guidance for the Business Unit management team to include: Pocket

Price / UOM, Cost to Serve / UOM, Rebates & Discounts / UOM, Freight /

UOM, and Total Invoiced Price / UOM.

. Create and interprets monthly pricing and tracking reports.

. Define, documents, and communicates margin improvement opportunities.

. Obtain tooling and farm out costs, as required.

. Review National Account quote data as requested by the National

Account Business Analysts.

BARRETT DISTRIBUTION CENTERS, Memphis, TN May 2013 - Aug

2013

Account Manager

. Ensure timely order processing through electronic downloads or data

entry of customer orders.

. Prepare Bills of Lading and shipment documents for outbound shipments.

. Ensure timely processing of inbound receipts through electronic

downloads or data entry of faxed/emailed ASN's.

. Update and maintain customer item files.

. Accurate and timely billing for each customer for receipts and

services performed as outlined in the customer contract.

. Serve as liaison between all internal departments and the customer.

. Respond to service failures and inquiries in a prompt and professional

manner.

MEDTRONIC, Memphis, TN

2010 TO 2012

Process Excellence/Contractor, Project Coordinator (Sept 2012- Dec 2012)

. Determined sales rep and sales order assignments.

. Reported sales compensation data and process sales structure

submissions to corporate.

. Validated and tested sales compensation plans.

. Participated on special projects/ad hoc analyses.

. Performed manual adjustments analysis, tracking, and maintenance.

. Reviewed compensation adjustments and maintenance requirements.

Process Excellence/ Contractor, Associate Accountant (Dec 2011- Feb 2012)

. Processed monthly commission payments for selected compensation plans

or employee groups.

. Verified accuracy of supporting commission documentation from other

departments and research issues related to commission adjustments.

. Used Incentive Compensation Management software, SAP and/or Access,

Excel to calculate compensation information.

. Partnered with various functional areas as needed on projects related

to commissions processing, analytics and sales structure.

. Prepared and distribute standard and ad-hoc reporting and analysis for

sales personnel and other business partners.

Sales Operations Finance/ Contractor, Spinal Pricing & Rebate Analyst (Nov

2010 - June 2011)

. Facilitated the gathering of updated customer information from field

managers; compiled data into master file to be used in annual price

increase process.

. Updated customer information in the SAP to ensure proper

classification of group and individual hospitals.

. Provided assistance with contract setup in Model N (revenue management

software) via activation of programs, which allowed proper maintenance

of rebate payment statuses.

. Aided with processing rebate payments that was not due or paid outside

of the Model N application.

International Paper, Memphis, TN

1998 to 2010

Project Analyst (2006 - 2010)

. Executed strategic SAP data and process improvements for up to 14k

customers as an Analyst on the Data Quality and Collection Project

Team.

. Worked with Order to Cash Process Teams to determine customer master

data requirements and mapping of legacy system data to the SAP

Operating Model.

. Developed and executed data quality improvement plans for each

business in the scope of SAP Project.

. Ensured project development teams received accurate, timely data by

performing data cleansing and enrichment processes for data

conversions.

. Identified processes and technology for sustaining the quality of data

post implementation.

. Designed, developed, and improved upon existing data quality rules to

support manual and technical master data conversions using Data

Quality documented methodology and data standards.

. Collaborated with subject matter experts in gathering and executing

business requirements for SAP.

. Partnered with technical resources in translating business

requirements into multiple databases, such as Access, Crystal

Reporting, Data Flux, and SQL.

Business Systems Analyst (1999 to 2005)

. Provided PaperPro application support to various business users while

maintaining a high level of customer service.

. Developed resolutions as a team member to enhance system applications,

such as order processing, inventory management, paper machine

scheduling, and price maintenance.

. Coordinated training opportunities for clients and team members in

order to increase their productivity and achieve personal development.

. Provided timely support to internal customer service teams,

distribution centers, paper mill customer service, and sales force

teams, which enabled all to fulfill tasks and deadlines.

. Identified and addressed root causes for system issues to enable users

in performing their assignments.

. Gathered and created product and customer reports for internal and

external business users.

. Worked as a team member on the system deployment of customer data

after the Union Camp acquisition.

. Represented the support team at departmental and managerial meetings.

Account Manager (1998 to 1999)

. Managed the Supply Chain process for assigned Envelope accounts.

. Researched and resolved discrepancies to ensure accurate invoicing and

customer satisfaction.

. Forecasted and maintained accurate levels of customer inventory in

order to avoid service deficiencies

. Initiated constant review of orders and sales inquiries while building

rapport and providing the clients with superior product and service

resolutions, as needed.

. Interacted with product management to brainstorm new product

introductions and creative sales strategies.

EDUCATION

AAS Degree, Mid-Management Technology/Banking

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