William Rourke

Phoenix, Arizona ***** Home 480-***-****)

SUMMARY

Strong background of over 25 years in the management of logistics for a high-volume truck terminal serving the

food manufacturing and retailing industry in the Northeast. Thoroughly knowledgeable in all aspects of daily

terminal operations and accustomed to the constant deadline pressures associated with on-time deliveries of

perishable products. Effective in building positive relationships and averting problems using a team-oriented

leadership style. Proven abilities in:

Strategic business planning

Cost reduction/containment

Enhanced customer satisfaction

Efficiency improvement at loading and delivery locations

Professional Experience

Direct Connection Transporation LLC. Scottsdale Az. 2008-2014

Transportation Broker

Find carriers to cover freight for three major producers of food products.Coverage was 48 states. Object was

to keep Required Deivery Dates at 98 percent,while making a profit.Build carriers relations to cover most of

freight with a high profit margin and use excellent rated carriers.

M30 TRANSPORTTION LLC., SCOTTSDALE, AZ 2006-2008

CUST0MER SERVICE BROKER

Duties included calling our customer list looking for freight for our own trucks and booking extra

freight for our broker division. Each CSR controlled one state. My responsibility was for the freight

originating out of Arizona to the western half of the U.S. All CSR were expected to rate and follow

the shipment from the customer to destination and all paperwork flow to the billing department.

PENSKE LOGISTICS, EDISON, NJ

1983-2005

Terminal Manager A&P Tea Company (1996 2005)

promoted from Router (1990 1996)

In current position, manage a staff comprised of an assistant terminal manager, safety manager,

clerk, 6 dispatchers, 12 truck mechanics, and 100 unionized drivers. Responsibilities and

accomplishments in following areas:

Budgeting

. Compiled and closely monitored annual budgets averaging $15 million (13 periods), consisting of

65 line items for salaries and expenses. Consistently controlled excessive costs and produced actual

results well under planned amounts in most categories.

. Negotiated rates for transfers to all A&P terminals in most efficient manner to benefit Penske

Logistics. Rarely exceeded rates, thereby contributing to profitability.

Operations Management

. Conferred daily with A&P management to ensure that daily scheduled deliveries of meat and

produce are made to 125 supermarkets in their chain, which include A&P, Shopwell, Superfresh,

and Waldbaum's stores throughout the region.

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William Rourke

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. Improved drivers' productivity by holding them accountable for staying within time limits for

unloading at each stop, as reported by on-board computers. Investigated and resolved causes of

delays to avoid repeat occurrences.

. Established a vehicle preventive maintenance program that greatly reduced truck breakdowns

impacting scheduled deliveries.

. Generated substantial savings through backhaul assignments for drivers to pick up products at

nearest vendor whenever possible, rather than returning with empty trucks.

. Kept updated computerized personnel records, which include schedules for physical exams, drivers'

license expiration dates, or any noncompliance issues requiring corrective action.

Safety

. Instituted a program to eliminate drivers' violations to OSHA rule that allowed no more than 10

hours of operations per day. As a result, brought rate of violations down from 25% to near zero,

while drastically cutting overtime costs without compromising service quality.

. Under a gain sharing plan agreed to by A&P management that encourages cost-effective deliveries,

saved $600,000 in budgeted expenses of which $300,000 was reimbursed by the customer in 2002.

. Since elimination of corporate workmen's compensation department and installation of GE Power

Suite program for accident analysis, performed comprehensive process to determine root causes of

accidents and injuries, which has reduced chargeable moving accidents by half.

. Reduced work-related injuries by two-thirds over prior year through improved safety training,

correction of reported deficiencies at terminal and customers' premises, and administration of

physical capability test to new hires for positions requiring heavy lifting.

Router Pepsi Cola Company (1983 1990)

Picked up steamship containers of raw material made in Puerto Rico and transferred them to local

Pepsi Cola manufacturing plants.

EDUCATION

Montclair State University B.A. Business Administration

Bergen County Traffic Academy Rating Commodities Course

Company-sponsored seminars in management techniques and employee selection

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