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Customer Service Human Resources

Location:
Louisville, KY
Posted:
August 23, 2014

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Resume:

Daniel J. Heverin

*** ******* **. 502-***-****

Louisville, KY 40207 acfjv6@r.postjobfree.com

HUMAN RESOURCES

Assessment & Selection HR Policies & Procedures Recruitment

Behavioral Interviewing International Affairs Rewards & Recognition

Coaching / Mentoring Leadership Development Strategic HR Planning

Diversity Management Organizational Development Training & Development

Employee Relations Performance Management Workforce Planning

EDUCATION

Villanova University Villanova, PA, Currently Enrolled

Master of Human Resource Development (3.3/4.0 GPA)

University of Louisville-- Louisville, KY 2011

Master of Public Administration (3.4/4.0 GPA)

University of Kentucky--Lexington, KY 2007

Bachelor of Arts in Human Geography (3.3/4.0 GPA)

PROFESSIONAL EXPERIENCE

Papa John’s International – Louisville, KY 2012-2014

HR Generalist, International 2013-2014

• Provide HR support to the International team located in United Kingdom, China, Mexico, and several other areas

across the world, as well as a couple departments located at the corporate campus

• Develop and administrate various HR plans and procedures including but not limited to Team Member Handbook,

hiring process, and on boarding of new team member.

• Consults with and advises on employee relations issues. Assists with the collection and documentation process.

• Support various Global HR initiatives.

• Process all criminal background checks for every new hire, promotion, and transfer throughout Papa John’s

• Manage relocation request from operations, int’l, PJFS, and corporate team member or candidate

Recruiter 2012-2013

• Recruit for open positions at corporate headquarters and 10 Quality Control Centers throughout the country

• Work closely with Hiring Managers to source and hire best qualified candidates for open positions

• Process all criminal background checks for every new hire, promotion, and transfer throughout Papa John’s

• Manage relocation request from operations, int’l, PJFS, and corporate team member or candidate

• Project lead of the development and implementation of a newly updated career website

Sullivan University – Louisville, KY 2011-2012

Career Service Specialist

• Work closely with recent and past graduates to assist them in receiving and beginning their new careers

• Contact hiring managers and recruitment offices to locate open positions

• Perform mock interviews and teach students the best practices of interviewing for a position

• Train recent graduates on the best practices and behaviors in gaining employment

• Achieved 70% of graduates employed one year after graduation

United Parcel Service – Louisville/ Lexington, KY 2005-2011

Human Resources Supervisor 2010-2011

• Recruited throughout the state of KY and southern IN for all open positions

• Create and develop strong relationships with community and school leaders

• Record and track employment information to insure that UPS targets the best candidates for employment

• Review resumes, interview possible candidates, and make final hiring decisions on a weekly basis

• Key member of the team that developed and lunched the UPS-Louisville Facebook page

Part-Time Supervisor 2006-2010

• Managed 10-12 employees on several outbound conveyor belt

• Insured a high level of safety, production, and customer service in a fast pace environment

• Effectively resolved and handled any employee’s issues and problems

• Viewed as a Leader in the management workforce

• Recognized several times as “Supervisor of the Month”



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