SHEILA NYANDEBVU

C: 770-***-**** linkedin.com/Sheila Nyandebvu

Atlanta, GA acfjub@r.postjobfree.com

• Over 2 years of extensive experience as a Business Analyst, analytical and technical skills to

leverage experience in Healthcare, Trade and Banking Industries.

• Strong communication skills in engaging business stakeholders, SME’s, and users in gathering the

intricate flows of the business processes.

• Extensive experience to analyze and document business requirements and system functional

specifications including use cases. Experience in writing queries/scripts for data analysis and QA

report testing.

• Extensive knowledge and experience in all stages of Software Development Life cycle(SDLC),

Rational Unified Process (RUP), and Project life cycles, Agile and Waterfall software

methodologies.

• Proficient in developing Use Case Model, Analysis Model, Design Model, based on UML

methodology using Rational Rose.

• Experience in writing Request for Proposals (RFP), Statement of Work (SOW), Business

Requirements (BRD) & Functional Requirements (FRD).

• Expertise in analyzing and redesigning business processes and in gathering businessprocess

information to create clear, concise and complete business, technical, non-technical and

functional requirements.

• Experienced in Black Box Testing, User Acceptance Testing (UAT), Unit, Integration, Functional

and Load testing.

• Coordinated User Acceptance Testing (UAT) and presentations to end-users.

• Familiarity with JAD Sessions, Testing, Deployment process, QA and change management.

• Excellent communication and professional skills in working independently and as a part of a team in

structured as well as unstructured environments.

TECHNOLOGIES:

Methodologies RUP methodology, Agile methodology, Waterfall and SDLC.

Business Processing Tools Rational RequisitePro, CaliberRM, Trinity, ClearQuest, ClearCase

QA Tools Test Director, aardvark, Rational Test Manager and Load runner.

Case Tools Rational Rose 6.0.

Languages UML 2.0

Databases SQL Server 2000 (7.0/6.5), MS-Access, Oracle 11g.

Workflow Tools MS-Visio, MS-Project 2002, MS-OFFICE, MS Excel

Platforms Windows (2000, NT)., Unix (HP, Solaris8.0)

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PROFESSIONAL EXPERIENCE

Business Analyst

Scientific Solutions Inc., Cleveland, OH Jan 2014 - Present

Working as a Junior Business Analyst for a company that provides advanced data acquisition

and control products to a diverse worldwide customer base.

• Responsible for defining the scope of the project, gathering business requirements and

documenting them textually or within models.

• Interviewing business area experts and SMEs asking detailed questions and carefully recording

the requirements and performed data analysis.

• Interaction with the software development team and Executive team to liaise the business

requirements to ensure that the application under development confines to the business

requirement.

• Perform analysis and reporting of marketing and operational data. Develop and monitor web

metrics.

• Directly interacting and assisting Stakeholders, SMEs and Development team to allow

compliance with successful implementation of project within time and cost.

• Working as an Interface between the end users and the different teams involved in the application

development for the better understanding of the business and IT processes.

• Following a structured approach to organize requirements into logical groupings of essential

Functional Requirements, Non Functional Requirements, Interface Requirements and Report

Requirements and ensured that critical requirements are not missed.

• Documenting Use Cases, Algorithms, Test Plans, test data and expected results for the

Integration, Functional, Performance, and User Acceptance Testing.

• Responsible for creating UML modeling plans, Use cases, process flows, Wire Frames and

business requirements documentation using Visio.

• Analyzing and modeling the system using Functional Hierarchy Diagram and Process

Development Diagram.

• Conducting JAD sessions to develop architectural solution that application meets the business

requirements, resolve open issues, and change requirements.

• Using GAP analysis, reviewing high level company processes, identify gaps that require

operational change in order to optimize the proposed system solutions.

• Documenting Test Plans and preparation of Requirements Traceability Matrixes (RTM) that

contain test scripts, test cases, test data and expected results for the User Acceptance testing.

• Develop the test plan, test conditions and test cases to be used in testing based on business

requirements, technical specifications and/or product knowledge.

Business Analyst

BCBS, San Antonio. TX Mar 2012 – Dec 2013

The purpose of this project was to improve management and quality of Claim Management System for

BCBS members. The project involved Utilization management, Claims adjudication, grievance and

appeals, 837/278 EDI transactions to update claims and Prior Approval (Pre authorization) process for

professional and Facility claims.

• Facilitated Working sessions, articulated requirements, make recommendations for process

and business flows, develop consensus on requirements, performed analysis of requirements,

by developing use cases, and collaborating with users to reduce project risk and to increase

quality.

• Independently analyzed and defined solutions for complex business situations that will include all

aspects of life and health business including Actuarial, Underwriting, Valuations, Reinsurance

Administration and Technical Accounting.

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• Produced functional specifications and lead weekly meetings with developers and business units

to discuss outstanding technical issues and deadlines that had to be met, used RequisitePro for

gathering the requirements, Clear Quest to track the business process and Rational Rose to

create UML Diagrams.

• Conducted Joint Application Development (JAD) process with Stakeholders to analyze

deliverables and system constraints.

• Exposure to HIPAA Compliance requirements and HL 7 standards and also considered HIPAA

rules while data validation and testing.

• Participated in ICD 9 to ICD 10 codes migration requirement gathering sessions and created high

level business requirement document. Participated in ICD 9 to ICD 10codes mapping sessions as

well as status meetings and provided comments and suggestions on challenges.

• Worked on 837 (Health Care Claims or Encounters), 835 (Health Care Claims payment/

Remittance), 270/271 (Eligibility request/Response), 834 and 820 transactions.

• Developed test plans, test cases for Quality Assurance and developed root-cause analysis

reports, ensured proper placement of business controls, re-engineered business processes,

implemented performance measures, presented project presentations to executive management,

provided user training, and performed a variety of ad-hoc project.

• Managed project risk management and business process analysis reviews over the

implementation of different applications.

Creative Financial Inc.– Atlanta, GA Mar 2010- Feb 2012

OBIEE Systems Analyst

Creative Financial Inc. is a financial institution based in Atlanta, Georgia. The purpose of this project was

to create and maintain a central data warehouse, and to create reports for the loan serving group for

further business analysis. OBIEE was implemented for the generation of the reports.

• Met with business representatives, business analysts and end users to understand the business

models and functionality.

• Helped to build the Physical, Business Model and Mapping and Presentation Layers of the repository.

• Used BI Answers to run queries, test and report, and validate the repository.

• Created dimension hierarchies and level based measures, built time series and calculated measures

of a fact table.

• Worked on various reports/Dashboards in BI Answers, with different analytics views (Drill-down,

Dynamic, narrative views, charts, pivot tables, column selector and local filters.)

• Created groups in the repository and added the groups and granted privileges explicitly through group

inheritance.

• Created and modified Interactive Dashboards.

• Created links within Interactive Dashboards.

• Used Oracle Business Intelligence delivers to configure, schedule, and deliver personalized alerts to

Interactive Dashboards.

• Worked extensively on aggregate tables and caching.

• Worked in Multi User Development Environment (MUDE) check out repository, made changes, and

completed the merge process.

• Tested and modified OBIEE security for the internal controls environment.

SatsTrade International – Lawrenceville, GA Apr 2008 – Feb 010

OBIEE Systems Analyst

SatsTrade International is a trading company offering US based warehousing and business management

services to other International companies. I worked with an OBIEE Developer in creating and maintaining

RPDs and dashboards. The main project was to review and address the risks in distribution of investment

products to retail investors.

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• Built the Physical Layer / Business Model and Mapping layer / Presentation layer of a repository by

using Star and snowflake Schemas.

• Performed gap analysis and feasibility study for the given requirement.

• Created OBIEE reports and Dashboards for the Marketing Operations organization.

• Created mockup reports and dashboards for review by the business users. Incorporated their

feedback and updated the report designs.

• Identified missing data elements and worked with the ETL team to update Informatica mapping to get

the data into the warehouse.

• Developed many reports / Dashboards with different Analytic Views (drill-Down / dynamic, Cascading

styles Sheets, Pivot Table, Charts, Column Selector, Tabular with global and local filters) using Siebel

Analytics Web.

• Created connection pools, imported physical tables and defined joins in the physical layer of the

repository.

• Created dimension hierarchies, aggregates, and keys in the BMM layer.

• Created aggregate tables to improve performance.

• Customized reporting with BI Answers and integrated them into the Dashboards.

• Created dashboards with global prompts, column selectors, navigation, and automatic drill-down.

• Created user level security for dashboards. Modified Dynamic Session Variables used for Data

Visibility, Configured Security at the repository level, Catalog level & the Application level.

• Performed Validation of data in the reports and dashboards against source systems.

• Performed Unit and system testing for all components.

Customer Account Manager

IndyMac Bank– Norcross, GA Feb 2003- Dec 2007

EDUCATION

Globalini, Inc.

Project Management and Business Analysis Training, 2012

Acumatica University

Acumatica ERP Specialist Implementer Certification, 2013

Acumatica ERP Sales Certification,

Oracle Business Intelligence Enterprise Edition (OBIEE),

Apollo IT Partners, Dallas, TX, 2008

An intensive training in OBIEE 11g

University of North London –London, United Kingdom

Bachelor of Arts - Business Administration, 1996

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