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Customer Service Mental Health

Location:
Brandon, FL
Posted:
August 23, 2014

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Resume:

Alisha Morgan

813-***-****

acfjps@r.postjobfree.com

Tampa, Florida

Objective: To obtain a position that requires knowledge utilizing my Human Service and

management skills.

Summary:

Able to handle multiple tasks and projects simultaneously.

Proactive, motivated, goal oriented, and problem solver.

Able to work with and maintain relations with employees and clients on all levels.

Quickly absorb and retain new information and procedures.

Excellent Communication Skills.

Ability to work efficiently and confidentially.

Good Interpersonal Skills

Adaptable and flexible to new environments and situations.

Skills/Qualification:

Case Management/Social Services:

Responsible for numerous caseloads to provide intake and clinical assessments.

Supportive family/individual counseling.

Daily outreach that included hospital, community and professional organizations.

Demonstrated care and services of patient populations across the continuum of care.

Maintained accurate verification of payer information for team collaboration.

Demonstrated a leadership role with the interdisciplinary team to achieve optimal

admissions/discharge plans.

Public Relations:

Public speaking- conducted presentations in community

Clinical/Community Liaison (for high risk adults/children living with mental health

instability) referral and coordination of care.

Provided outreach to all hospitals and professional organizations in Florida.

Developed and coordinated community support for programs and special events (grant

writing experience).

Coordinated successful fundraising events.

Administration:

Expedited facility’s admissions by conducting facility tours and insurance verification.

Interviewed and conducted orientation for all new hires

In charge of recruitment, interviewing, training, and supervising of volunteers.

Developed and coordinated multi-faceted community support for various programs and

special events.

Aggressively negotiated with pharmaceuticals and private sectors for financial support.

Created in –depth reports evaluating success, challenges, statistics, demographics, and

all parameters of programs and projects.

Chaired different committees such as Infection Control, Risk Management, Quality

Improvement and Executive board meetings

Responsible for managing employee attendance /scheduling, payroll, medical/insurance

billing, accounts receivable and payable.

In charge of budgeting, payroll and all bookkeeping responsibilities.

Training/Instructional Skills

Instructed TEAM trainings

Proficient in all MS Office Apps, Desk –Top Publishing, Power Point and URS (Medical

Billing Programs)

Certified Medical Billing Specialist

Customer service certified/trained in excellence

Completed patient care on job trainings

Employment History

2012 TO 2014 Program Case Manager/Social Services,

The Mentor Network, Neuro Restorative, Tampa, FL

2008 TO 2011 Admissions and Marketing Director/Clinical Liaison,

Whispering Oaks, Tampa, FL

2007 TO 2008 Supervisor, Northside Mental Health Center, Tampa, FL

2006 TO 2007 Lead Mental Health Technician, Tampa General Hospital,

Tampa, FL

Lead Leasing Agent, Cypress Run of Tampa Palms,

Tampa, FL

2004 TO 2006 Senior Executive, Andrew

Michael Investigations, Tampa, FL

1998 TO 2004 Senior Executive to CEO,

Mental Health Care, Tampa, FL

Education: B.S. Human Services/ Addiction Concentration

Springfield College, Tampa, FL, August 28, 2011

Professional Affiliations: Salvation Army, Florida Metropolitan Ministries, Early

Childhood Academy, Catholic Charities, Quest Inc., Life

Path Hospice, American Cancer Society, VA Hospital,

and St. Joseph Church Director of Ministry

REFERENCES AVAILABLE UPON REQUEST



Contact this candidate