***** ** **** ******, **** ***

Miramar, Florida *3025

786-***-****

acfjnv@r.postjobfree.com

Ashley N. Rivera

Objective

To obtain a career that characterizes my potential and provides further experience to expand my knowledge of the professional world

Experience

May 2012 – August 2013 Allivet Animal Health Hialeah, Florida

Supervisor / Director of Customer Care Center

• Supervise a staff of 6-7 employees

• Complete payroll for all employees in office

• Organize schedules and complete hiring of new staff members

• Create reports of sales activities and employee performance for Management Team

• Answer and assist customer with customer service issues such as order inquiries, issues with pending orders, prescription validation and updates.

• Take incoming calls and promote sale of prescription and over-the-counter pet medications.

December 2007- May 2012 City of Opa-locka Opa-locka, Florida

Secretary to the City Manager

• Fast Paced Secretarial Duties including: answering phones, taking messages, typing letters & memorandums, heavy filing, office organization, scheduling meetings, sorting and processing mail, completing travel arrangements and various other secretarial duties.

• Assist residents with issues and concerns regarding various City-related issues such as utility billing, street repairs, flooded areas, nuisances, employee issues, etc.

• Assist residents with various federal and government assistance programs.

• Assist with preparation and coordination of various City events

• Create various publications such as advertisements and banners for various events.

• Coordinate with staff to complete projects and assignments as required by

Commission or City Manager

• Complete processing of agreements for various contractors for City Related projects.

• Assist City Attorney with insurance claims and processing.

• Handle confidential documents and requests with great discretion and care

2006-2007 Bureau Veritas Ft. Lauderdale, Florida

Receptionist

• Welcomed guests and set up meetings for various clients

• Basic secretarial duties such as managing mail room, answering phones, light filing, controlling switchboard, etc.

• Ordered office supplies for various personnel

• Handled mailing out and receipt of various large shipments

Education

2013-Present University of Phoenix Miami, Florida

• Working to complete first year for Bachelor’s Degree in Business

Administration & Management

2008-2008 Cornerstone High School Townsend, Georgia

• Graduated with a 2.5 GPA

References

Available upon request

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