Tywayne D. Shivers

acfjnk@r.postjobfree.com

901-***-**** cell (preferred)

901-***-**** hm

Sr. Business Analyst/Project Professional

QUALIFICATIONS

• Business Analysis, Business Enhancement Consulting, Strategic Tax Advisory, Tax

Planning and transactional structuring consulting, Business Value Mapping

• UNIX, Oracle, Putty, Toad, creating NCBR for new system implementations. DB

Management, IP Ping Monitoring, Tab file, HA Environment Administration.

• Over 15 years of project implementation - project consulting, systems development,

performance analysis, systems and technical support, systems training, change

management

Provided project-level support of numerous major systems for Federal Express

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Matched business requirements to supporting systems requirements, application testing,

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systems migration and integration, or developing business user systems requirements

Led UAT Testing which included meeting project deadlines and managing new systems;

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wrote UAT test scripts; prepared UAT Documents

Proven experience in system roll-outs, software training/implementation with Project

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planning

SKILLS

• Project Planning and Analysis - These skills include the ability to effectively plan for a

project based upon its scope and duration. This includes creating a timeline schedule with

IT and Mgt. and working with businesses with annual revenue over a million dollars in

revenue. Also all upstream/downstream systems were analyzed to ensure the project will

include a successful Project.

• UAT Test Case Development – This involved taking requirements from the BRS and

SRS Documents and creating Tests Scripts for the Test Software. After the tests were

wrote, they were then reviewed and modified in a Review Meeting.

• UAT Testing - This skill set includes effective testing all test scripts, documenting

resulting in the appropriate software. Also hosting daily defect (defect) meetings with

Mgt, IT, Project Leads, and the Test Team. A daily defect Log is also maintained

• Implementation Skills – This is when I went to a Test Market in another city/country to

verify the validity of the software these stages include (Alpha, Beta, Go/No Go,

Production)

• Support/Postmodern – Finally after the new software was deployed, this skill set

involved system compliance across the global network (2-3 weeks). Also all alert (level

1-3 support specialist) of the new changes of the system. Updated all Project Websites

with new enhancements. Finally providing postmodern scorecard to management, project

leads, and IT leads to improve the process for the next project.

WORK EXPERIENCE

5/19/14 – Present Protech Security, Inc Memphis, TN

SENIOR SECURITY OFFICER

Provide Security Detail for Beal Street/Memphis Police Department. Card Clients. Check

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for weapons and contraband during visitation hours for special events. Radio

communications and visual surveillance detail.

6/23/14 – 08/8/15 Global Resources, LLC Northbrook, IL

SR. BUSINESS ANALYST

perform an exhaustive diagnostic study of the business.

An in-depth examination is performed including financial, operational and sales functions

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of the business to provide recommendations for improvement by identifying strengths

and deficiencies.

Provide an objective and comprehensive analysis of the business to give an unbiased

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view of its strengths and weaknesses. The business analysis takes approximately one to

three days. Our target market is businesses that range from $600,000 to hundreds of

millions in annual revenue.

Perform the work on site and consult with a survey services director, located at Global

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Resources headquarters, who has access to all company resources. The resources include,

but are not limited to, business and financial data, comparative business performance

benchmarks provided by Dun & Bradstreet and our prior consulting case studies.

Strictly Commission Position…..needed a salary position due to financial

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responsibilities.

8/1/2011 – 6/3/13 Federal Express Memphis, TN

SR. BUSINESS SYSTEMS ANALYST

(Role: Lead Project Coordinator/UAT Test Lead/SME &Technical Advisor)

Successfully Led and Implemented APPLE I Phone Rollout Project for Federal Express 2013 –

generated millions of dollar in profits (more details with project documentation)

• UAT Test Lead for Pscan testing/support/implementation operations

• System SME – provide 3rd level support for critical issues for Domestic and

International Systems

• Lead/Manage Complete Project Software Release

• Host all Defect/Alpha/Beta/Go-No Go meetings. Present Software Implementations to

Management/MD-Level

• Lead/Create Test Plans, SOWs, Test Scripts, and Alpha Plans, Test Summaries

• Facilitate and Lead test script development

• Update and maintain project schedule and test plan documents

1/2009 – 7/19/11 Memphis, TN

SR. BUSINESS SYSTEMS ANALYST

(Role: Project Test Lead/SME & Technical Advisor)

• Successfully Led/Implemented Autoslip Project Testing 2011 – ROI 20-30 million

• Successfully participated and supported the ROADS Project –ROI estimated over 500

million dollars for Federal Express

• Develops systems requirements prioritized for Autoslip/Pscan Projects and synchronized

to business plans. AS RCV BRS review (6/16/10) developed with SME and (Project

Lead)

• Defined and utilizes standard technology architectures to maximize effectiveness and

efficiency in deploying systems and services.

• Provides decision support for Pscan Team by constructing analytical capabilities and

management information systems.

• Ensures information systems accuracy and effectiveness by planning system access,

availability, education, monitoring and integration with business processes

12/2006-12/2009 FEDERAL EXPRESS Memphis, TN

BUSINESS SYSTEMS ANALYST

(Role: *Promoted* as LEAD/ GLOBAL C-4 2nd Shift Administrator)

• Oversaw all Analysts for the second shift.

• Hosted monthly meetings with 2nd shift team to cover updates policies, procedures, any

issues that may arise. This also includes training of all new procedures.

• Was in charge of updating all technical documentation related to new policies/procedures

with Global C4/Genesis SOP.

• Hosted Technical Bridges/Ops Bridges in cases of Catastrophic Outages. Aided in SQL

Queries for scripts that interacted with the Oracle database for FERD EX Discrepancies

• Utilized software programs like PC Anywhere, Net meeting, and Remote Desktop

Connection to remotely log into PC‘s at global FEDEX scanning stations and fix genesis

software issues

8/16/2005 -12/2006 FEDERAL EXPRESS Memphis, TN

(Role: I.T. Global Command and Control Analyst)

• Successfully led and generated ROI 40 million dollars via the Genesis Project for Federal

Express 2009

• Worked with SMEs to develop business process, technical documentation and write UAT

Test Scripts for the ARI Global Interface System. Helped to create automated monitoring

solutions.

• Implemented New Software for Paperwork Manifest Compliance – called the ARI

Project –FEDEX GLOBAL.

• In the event of catastrophic outages, expected to perform global tech/op bridges with

other IT and flight controller personnel to find resolutions that will avoid a global

financial impact.

• Worked with a team of consultants, programmers, and other I.T. Analysts to develop a

Standard Operation of Procedure Manual (SOP) for the entire implementation schedule

• Actually Tested UAT Scripts for Software Dashboard Implementation. This included

creating over 200 test scripts for each I.T. Analyst (included testing servers, Application

Data Transfers within Nodes

• Track/logged all user-end testing incidents in Jnexus logging software. Also Used

WSFTP, TCP, SQL Protocol to help develop database for error queries. Aided in SQL

Queries for scripts that interacted with the Oracle database for FEDEX Discrepancies

• Utilized software programs like PC Anywhere, Net meeting, and Remote Desktop

Connection to remotely log into PC‘s at global FEDEX scanning stations.

9/2001 - 9/2004 SERVICEMASTER Memphis, TN

(Role: I.T. Network/Help Desk Specialist * promoted)

• Worked as an I.T. Network/Training specialist with outside consultant contractors to

implement global-software implementation for ServiceMaster, Inc.

• Performed network upgrades at locations around the country. Installed servers, routers,

cat5-cableing, and provided technical support. Installed/Setup Lexmark printers and print

servers, thin clients and fat pc (at all branches with additional computer equipment).

• This Network Implementation included traveling on 3-week roll out plan.

10/1999 - 9/2001 TERMINIX INTERNATIONAL Memphis, TN

(Role: COMMUNICATIONS SPECIALISTS * promoted)

• Responsible for managing telecommunications equipment including telephones, cabling,

and telephone switches. This was a hands-on-role installing hardware, implementing new

telecommunications equipment such as switches, routers, t1 lines and administration and

overall support of the telephone, voice mail, and call recording equipment, getting bids,

and setting up/managing telecommunication projects (Cordial DXP’s, digital and analog

lines, T1’s, DSL lines)

• Audited telecom phone line bills, reported pagers,

7/1997 - 9/1999 TERMINIX INTERNATIONAL Memphis, TN

(Role: I.T. IMPLEMENTATION SPECIALIST * promoted)

• Trained the Terminix Sales, Service, and Executive Services Departments as needed.

(Average class time- 3 weeks) Had 1 class per month. Instructional Design for all

deliverables

• Traveled to California and opened a call center by training approx. 30 reps, supervisors,

and managers.

EDUCATION

• 1991-1993 Morehouse College Atlanta, GA

• 1995-1999 Crichton Memphis, TN B.A., Business/Organizational Management,

• 2010 –2013 Dowling College Dowling, NY M.B.A. Organizational Leadership (stillin

pursuit)

PROFESSIONAL MEMBERSHIP

IIBA Member (International Business Analysts)

References Available upon request

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