Jay Hayes

***** ********** ****

Cornelius, NC **031

704-***-****

acfjfu@r.postjobfree.com

SUMMARY

A general management, merchandising, and marketing specialist with proven ability to analyze company strengths, weaknesses and opportunities and implement plans to improve the customer experience, sales, and profitability. Adept at exceeding company goals through team development and enhancing associate performance through communication and training.

PROFESSIONAL FURNITURE INDUSTRY EXPERIENCE

GOOD’S HOME FURNISHINGS 2013-PRESENT

Operations Manager – Pineville, NC

Store operations manager in growing location managing inventory flow, physical property, payment process, and delivery.

Leveraged technology to streamline communications with delivery partners to reduce delivery lead times, increase delivered sales, and increase revenues, inventory turns, and profits.

Directed associates on the management of back-end operations to improve their communications to customers, accuracy in ordering, and to right-size expectations. This resulted in improved customer relations and income for associates.

Sales/Design – Hickory, NC

Top 5 in sales in first 6 months. Leveraged extensive experience in multi-line furniture sales to excel.

Developed sales lead follow-up system leading to immediate sales results with improved customer interactions. Attracted and completed major design projects including a multi-property project generating a half-million dollar backlog in 4-months.

CODi, Inc, Harrisburg, PA 2006-2009

Regional Sales Manager - Southeast

Managed a 9 state region for computer peripherals manufacturer targeting IT departments of Fortune 500® companies.

Created and implemented Excel® program to track daily sales and identify customer divisions that were untapped. Doubled sales and fulfilled customer goal of standardization throughout their operations. Applied consultative selling to identify customer needs and create fulfillment solutions. Leveraged company strengths of inventory, customization, bundling, and speed of delivery to meet customer expectations and increase average purchase for the company.

BOYLES FURNITURE, Charlotte, NC 2003-2006

General Manager

Managed company flagship store in Hickory, NC after opening the newest store in Charlotte, NC with sales exceeding $46 Million.

Developed operational budgets with P&L responsibility. Consistently earned incentive bonuses by achieving profit and sales goals.

Managed a team of 60 Designer/Sales. Collaborated with assistant managers to develop partner program, maintain consistency, and implement training. Achieved morale improvement, positive competition, and consistent customer interactions.

Managed the closing of an aging store and the opening of a high-concept 40,000 sq. ft. store. Retained entire staff, maintained and increased customer base, and met sales budgets in the first year.

Developed and implemented new in-store designer program with licensed designers, specialized vendors, and in-home consultations. Resulted in developing new affluent customers and increased average sale.

DREXEL HERITAGE, Houston, TX 2002-2003

Territory Manager

Managed South-Texas and Louisiana territory for High-end furniture manufacturer implementing new product lines and developing dedicated retail space.

Implemented 5 new galleries with dedicated retail space for company products by managing space planning, merchandising, orders, and training of customer associates. Increased sales 45% in the first year.

Represented company at semi-annual furniture market in High Point. Introduced New upholstery programs and three new wood product lines including one that offered customization with 18 finishes and detail options. Secured product placements with every customer.

SIMMONS COMPANY, Atlanta, GA 1993-2002

National Account Manager

Member of 8 person national accounts team for top manufacturer of mattresses. Led transition from traditional products to non-flip mattresses.

Successfully introduced radical new Non-Flip mattress concept to named accounts. Increased sales and profit for the customer and market share for the company.

Instituted price increases for the first time in 4 years while at the same time more than doubled sales and increased gross profit from 43% to 48%.

Created new mattress advertising campaign for Top-10 furniture store with $500,000 budget utilizing newspaper, direct mail, radio, and TV advertising. Increased sales 168% over a three-year period, twice earned All-American Award for top-10 sales.

EDUCATION

BA - Economics University of North Carolina Chapel Hill, NC 1993

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