Jan Roland Ansley Q. Biscarra

**** ******** ***. #* *** Angeles, CA 90038 – 323-***-**** – acfje9@r.postjobfree.com

Objective

Seeking a start to a career by joining a well developed and visibly professional organization that will

provide good career advancement based upon positive results obtained through skilled efforts and

innovative work techniques.

Summary

A driven and extremely motivated individual in the field of sales and customer service seeking an entry-

level position in a prestigious company. Backed with experience in sales and customer service. Highly

organized, self-starter, fast worker, hard worker, goal-oriented, and peak performer, with strong work

ethics and excellent communication skills. Other core competencies include: team leadership and

operations oversight.

Work Experience

MSB Talent Acquisition/Chrome Hearts Eyewear LLC. Los Angeles, CA 2013- Present

Warehouse/Stockroom Associate

• Responsible for receiving and stocking inventory items. (Eyewear)

• Pull and Process Orders for Domestic and International Customers.

• Handled Customer Service calls, including stockroom inquiry and product availability.

• Organize and handled jeweled frames with proficiency.

• Consistently recognized by the top management for always showing excellent performance as observed

in monthly evaluations.

• Promote teamwork for fast and smooth work efficiency.

• Prepare Weekly Inventory Reports for the Warehouse Manager.

CASEIKO Trading Company INC., Los Angeles, CA 2007-2013

Warehouse/Customer Service Associate

• Receiving and pulling orders, ensure smooth flow of operations and customer satisfaction.

• Manage and supervise all warehouse and safe personnel, totaling to 4 staff members.

• Organize merchandise and promote teamwork and team socialization.

• Attained customer satisfaction of 96%, which is the highest rating ever attained by specialists of the

company in 2009.

• Part-time Sales Representative.

• Submits Inventory reports for the Sales Manager and CEO.

Advance Enterprises, Los Angeles, CA 2004-2007

Supervisor

• Supervising 3 teams of phone card sales representatives.

• Initiated programs to improved customer satisfaction, better metrics, and increased productivity.

• Instrumental to the company’s annual profit growth of 6% for 2005 and 7% for 2006.

• Averaged 10% year-to-year sales increase.

Seafood City Supermarket, Los Angeles, CA 2003-2004

Supervisor/Grocery Stocker

• Responsible for stocking grocery items.

• Handled customer service calls including product inquiry and customer complaints.

• Consistently showing excellent performance as observed in quarterly evaluations.

• Served as assistant to the team leader for 3 months and handled weekly team meetings.

Education

De La Salle University, Manila, Philippines

Bachelor of Science in Computer Science, 2002

Technical Skills

• Microsoft Dynamics AX efficient.

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Various Internet-based Ordering Systems

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