Gordon Emory / 240-***-**** / acfje5@r.postjobfree.com

Gordon P. Emory, Jr.

**** ****** ****

COLUMBIA, MD 21045

acfje5@r.postjobfree.com

240-***-****

SUMMARY

Hold six years concurrently as an IT System Administrator and hold three years experience as an

analytical IT professional connecting routers and switches into a network. Comprehend various

routing protocols for a network such as OSPF, EIGRP, RIP, and BGP to apply into a business’s

network. Familiar with switch configuration as it pertains to implementing the Spanning Tree

protocol for various VLANS to implement security configurations for data access and integrity.

TECHNICAL EXPERIENCE

Equipment

CISCO Catalyst 1900 Switch CISCO 2500

Series Router

Applications

Parallels 9 Windows XP, Vista, and 7

CISCO Packet Tracer XML

CHERWELL Case Management CLARIFY

Case Management REMEDY Case

Management Oracle SQL 10g TOAD

v10.0.0.41 Putty Microsoft Visio

Microsoft Office Suite 2007 – 2010 Windows

Server 2008 – 2010 OPERA Property

Management v3.1 to 4.0

EXPERIENCE

System Administrator

HMS Host

• Administer systems responsibly for 2.5B

in sales, user and inventory management

annually, supporting over 3,000

restaurants and retail stores, with over

30,000 system users daily to ensure

accurate data is present and concise.

• Install, provide troubleshoot, analyze,

design, and maintain user accounts by

creating user account roles or removing,

adding, and resetting passwords for user

accounts as needed guaranteeing that

Gordon Emory / 240-***-**** / acfje5@r.postjobfree.com

security for all users was applied

consistently to provide role based level

access for team users.

• Design and implement security standards

for various user roles network wide, to

ensure that proper role access control

lists were followed for designated users.

• Investigate connectivity report(s) issues

from the field to interpret the root cause

of the issue and escalated when

necessary to resolve reported issue with

the necessary changes with the network.

• Investigate application problems, to

determine the root cause of the issue and

escalate Tier III issues to the

infrastructure team if necessary, to

achieve resolution quickly and

accurately for network remedies.

• Independently managed small to medium

scale network projects to include setup

for new sites, transitioning sites, and new

acquired sites and placed them into

various priority statuses for completion.

• Document network overview to reflect

current configuration and implement

changes needed mandated by the Change

Management Council.

• Test new application versions, to ensure

stability, accuracy, and researched for

any overall bugs, before implementing

into the system for company wide use.

• Create trouble tickets for CLARIFY,

REMEDY, and CHERWELL Trouble

ticketing systems.

Implementation Specialist

MICROS Systems, Incorporated

• Start, continue, or complete application

version upgrades for IHG

(Intercontinental Hotel Group), Holiday

Inns, and Ramada Inns hotels for

OPERA and/or Windows Server OS

versions.

• Analyze various system logs on the

application server to repair access

issues or other various problems for a

location.

• Work in SQL to correct schema content

or schema(s) through SSH.

• Responsible for inspecting various

Gordon Emory / 240-***-**** / acfje5@r.postjobfree.com

interfaces, such as room lock (SafeLok

and VingCard) and telephones (PBX

and Avaya), connected to the local

server to ensure connectivity and

activity function as intended.

• Follow company guidelines to ensure

all system upgrades are similar in

content.

• Create CLARIFY cases to keep

management up-to-date on progression

of upgrades.

• Handle technical troubleshooting in an

enterprise environment; system crashes,

slow-downs and data recoveries.

• Conduct End-User staff and/or

management training to ensure a

smooth installation process and

minimize post-installation support

requirement.

Certifications

CCNA © Certified #CSC011917641

In Progress:

Gordon Emory / 240-***-**** / acfje5@r.postjobfree.com

EDUCATION

College Park, MD

ASM Educational Center

Obtained Certification May 2011

CCNA

Obtained Certification March 2014

CCNA Security

Coral Gables, FL

University Of Miami

Biology (Major) Attended 1994 - 1996

Centreville, MD

Queen Anne’s County High School

Obtained May 1994

High School Diploma

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