SHAWN P. HUFFMAN

** **** ********* ** ******, FL 32713

407-***-****

acfjaz@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS

A dynamic and driven Manager/Director with over 20 years’ experience in the automotive industry.

Results-oriented with broad and diversified experience in corporate strategy and finance. A history of

significant profit, volume and customer satisfaction achievements, which illustrate the ability to

combine cost control, revenue growth and process improvements through effective staff training and

motivation. Possesses a high degree of professionalism and dedication to exceptional quality. Skilled

in troubleshooting complex problems by thinking outside the box.

WORK HISTORY

Fixed Operations Director- Spanos Imports 2013-2014

• Responsible for the development of high-line dealerships fixed operations,

including service, body shop, parts, and detail departments.

• Setting budgets and expense control in all departments.

• Leading lower level managers to excel their teams to increase profits.

Service Manager- Capital Eurocars 2010-2012

• Responsible for 4 car lines including Porsche, Audi, Volvo and Volkswagen.

• Implement processes to control spending, making necessary changes in processes to curve

manufacture audits.

• Implement processes on service drive to boost profits. Taking net profit from a monthly

negative to record profit.

• Raising all car lines CSI to above national averages.

• Managing 100% staff certification for all car lines.

Service Manager - Porsche Division- The Collection 2004-2009

• Managing the Porsche staff including service advisers, shop foreman, technicians and support

staff of one of the top Porsche Service Departments in the country.

• Restructuring the department to a team structured system. Keeping employees on a united

positive path.

• Identifying and focusing on set goals in CSI and productivity.

• Implementing processes that increased gross percentages to over 80% labor and 45% parts-

Contributing to total dealerships monthly labor and parts goal.

• Making Porsche the most profitable car line at The Collection.

Service Manager - Massey Cadillac 1997-2003

• Responsible for all aspects of the “Daily Service Operations,” shop safety regulations, OSHA,

supply and tool Inventory, shop equipment maintenance and control of hazardous waste removal.

• Supervised technicians and Service Advisers.

• Installed processes to improve productivity and profit returns. Formatted and implemented

lateral support team system.

• Developed processes to increase CSI index percent of top box scores. Interdepartmental

coordination of repair orders, including sublet repairs.

• Inspection and decision making on warranty repairs.

• Also responsible for warranty coding and flagging of repair orders;

• Monitoring quality control plus running and analyzing fixed operation reports.

• Responsible for handling all aspects of customer and employee relations, including trouble

shooting and conflict resolution.

Assistant Service Manager - Fountain Auto Mall Oldsmobile-GMC 1987-1997

• Involved in daily contact with customers to troubleshoot and resolve problems pertaining to

vehicle repair.

• Responsible for all aspects of vehicle repair orders including preparing and closing said repair

orders.

• Train and supervise assisting personnel.

• Supervising technical repair group.

• Responsible for dispatching work

• Writing and reviewing estimates as well as tracking and troubleshooting automotive repairs.

EDUCATION

General Motors University of Automotive Management

Master of Business Applications- Valencia Community College

COMPUTER SKILLS

Reynolds & Reynolds,UCS, Autosoft ADP- Microsoft Office 2010

LICENSES AND CERTIFICATES

Certified Service Manager with Audi, Porsche Cars,

Volkswagen and Volvo Certified Service Manager through GM Common Training

Oldsmobile Vanguard Member- Heritage of Excellence

2001 Professional Service Guild Platinum Level Mark of Excellence

1999/2000 Professional Service Guild Gold Level Mark of Excellence

ASE Master Certified Technician

References Upon Request

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