CAREER OBJECTIVE

Willing to work in a good organization and build a great career by giving

the best of my knowledge for the growth of the organization.

PERSONAL ABILITY

V Achieving the given targets on time.

V Capable of working under pressure.

V Self motivated and quick learning ability.

V Good team leader.

PROFESSIONAL EXPERIENCE

Essen Strategic Solutions, Hyderabad, A.P

Aug 2008-Nov 2009

Marketing Executive and promoted as Jr. Sales Manager

ESS dealt with system cleaning products manufactured from Germany.

. Assisted with companies Sr. Sales Manager for sales.

. Provided them immense leads both in corporate and in other

companies.

. Maintained a good platform of sales in telemarketing and in

direct sales.

. Handled a team of housekeeping staff during the time of

demonstration.

. Gave a sale of around 20 lacks by self during the project

duration.

Worked for ING VYSYA LIFE INSURANCE as a (Financial Advisor) Sep

2010-July 2011.

ING VYSYA GROUP is a top company in fortune 500 companies of the

world,

. Assisted the customers in advising the right policy which

suits them the best after a clear study of their personal

requirement.

. Assisted the company in the following :

V Recruiting agents for the company.

V Conducting exams in schools for data purpose.

V Making the tele-calling done by other agents for

generation of business.

V Generating the Report of the clients and their feedback

about the company's policy.

V Fixing appointments and meeting the clients for

demonstration of life insurance policies.

V Played a key role in generating business in regular

interval.

Worked as S enior Marketing Executive and Site Supervisor for VSOURCE

FIRE SOLUTIONS.

From: Sep 2011 till July 2013

VFS provides services of installation and AMC's in Fire & safety, CCTV cams

and Bio-metric Automation.

. The following are the projects completed by VSS in Fire &

Safety

V Tata Aero Space worked with Agnice Pvt Ltd at Adibatla.

V Dell worked with Agnice Pvt Ltd at Hi-tech city.

V SMR Fountain Head with Hifi Pvt Ltd at Hiyatnagar.

V Pragati Paper Packaging with Sri Kurmaw Pvt Ltd at

Jagatgirigutta.

V IBM Orion B2 Block with Cherrytech Pvt Ltd at Raidurgam.

V Manjeera blocks with Hi fi Pvt Ltd at Kukatpally.

V KIMS Hospital with Sri Kurmaw Pvt Ltd at Minister Road

Begumpet.

VFS holds the dealership of distribution for Sparsh Security Camera's in

Hyderabad.

The following are the projects completed by VSS in Fire & Safety

V KIMS Hospital Minister Road.

V Kidzee Play School at Alwal and Sainikpuiri.

V Pragati Paper Pakaging at Jagatgirigutta.

Presently working for AMAZON DEVELOPMENT CENTER Pvt Ltd world's largest

online retail website based in Seattle presently working as a Customer

Support Associate for 9 different skills. - Joined on Oct 3rd 2013 working

till date.

Amazon is an online ecommerce website established in the year 1994.

Amazon sells various products according to the customer needs and

requirements.

. As an Amazonian I work for a skill by LLM which support

Amazon customers across the world through calling, chats and

Emails.

. Skills handled by me in Amazon.

1. Amazonlocal.com a partner website of Amazon which provides

an opportunity to the third party sellers to place their

business on Amazon website and provide huge deals inform of

Vouchers to the customers and make a benefit out of it.

2. Text Book Rental which is known as TBR, a good concept

designed for Students to rent books on Amazon.com.

3. Amazon Student a Skill which provides students a great

discount on Prime Subscription and other various concepts.

4. Amazon Mom, this is a special skill designed for Baby

Products despite of the name any one can join the program

to gain great discounts on Diapers and Wipes and other

monthly subscriptions.

5. LPG which is known as Low Price Guarantee. Amazon offer

deals for a very lower price and honors other websites

price drop on the product and issues a refund for the

difference.

6. "Large Items" is a great skill handled by LLM where all

huge items from furniture's to TV's are addressed in this

queue.

7. "MYHABIT.com" is another partner website such as Amazon

Local where customers around 52 countries can place order

for the all apparels and other various products listed on

this website.

8. "LIT" which is known as Less Than A Load Truck where

carriers such as Ceva, Pilot, JBhunt, USPS, UPS get in

touch to give an update regarding the delivery of the

package.

9. "CSLIT" where customers contact inquiring regarding WMS

queries.

V My job tends me to play a crucial role in taking a

decision in justifying the client's data on the produced

documents.

V Assisting customers in redeeming the Vouchers, providing

information regarding the delivery status of the order,

advising the discounts available on the products.

V Contacting the carriers inquiring the status of the

package.

V Following up with the customers and providing

information regarding the package delivery or the

discount availability of the product.

V Updating customers Credit card information and the

address details.

V On business requirement as an employee cross skill

support with different queues.

ACHIEVENTS AND REWARDS

V Awarded as Maestro continuously for the months

November and December.

V Star Performer for the whole Hyderabad Site for

the month of January.

V Great recognition for the AHT project which is

about Average Handling Contacts for Amazon.

EDUCATION AND CREDENTIALS

SSC from Valerian Grammar School Hyderabad

Intermediate from Ratna Junior College Hyderabad

Completed B.com from RVD

Rajasthan University

OTHER MERITS

SEO- SEARCH ENGINE OPTAMIST

AFP - INSURANCE PLANNING

AFP- RETIREMENT PLANNING

BIO DATE

Name: Mathews Benjamin

Fathers Name: Mathews Johnny

Date of Birth: 31/10/1990

Marital Status: Single

Nationality: Indian

Passport No: M0651810

Passport Issuing Region: INDIA (HYDERABAD)

Date of Issue: August 1st 2014.

Date of Expiry: July 31st 2024.

I here by declare the above information is true to my knowledge.

Yours sincerely,

Mathews.

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